[Liana]

Hi hi
First of all - thank You so much for helping me to clean up my laptop - it's working perfectly now !!!
Now another problem - my husband's got a new laptop - Toshiba/Windows Vista. I can not open most of the websites !!!
It shows either Internet Explorer cannot display the webpage or the adress is not valid.
When I tried to diagnose connection problem - it shows that I have to configure the firewall to allow connections through TCP port 80. But the firewall is already configured ! My wireless connection isn't that great but my laptop Dell/XP opens all the websites...
We have had this laptop since December and I hardly used it !!!
Feel so frustrated.... Pls, help me
Thanks

Edited by Liana, 06 April 2009 - 02:28 AM.

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Hey Liana

What's the name of the firewall you're using? If you hard-wire the laptop to the router (via an Ethernet cable), does the issue still occur? With the laptop hardwired to the router, try restarting it in Safe Mode with Networking -- can you access websites now?

You also mentioned "most of" -- does this mean that certain sites actually load? If so, can you please post some of the sites that load, and some that don't.

Finally, what's the make and model of your router (this information should be on the actual router itself)?

Thanks,
- Dan

[Dan]

Hey Liana

What's the name of the firewall you're using? If you hard-wire the laptop to the router (via an Ethernet cable), does the issue still occur? With the laptop hardwired to the router, try restarting it in Safe Mode with Networking -- can you access websites now?

You also mentioned "most of" -- does this mean that certain sites actually load? If so, can you please post some of the sites that load, and some that don't.

Finally, what's the make and model of your router (this information should be on the actual router itself)?

Thanks,
- Dan

[Liana]

1. I am using Windows Firewall
2. I can't use Ethernet cable because the Wireless Internet Service in my apartment is provided by the hotel, so the Internet is sharing and I don't have modem in my room. But I can open any website on my Dell laptop.
3. The website that I can open is only www.cabincrew.emirates.com, MSN n Skype. That's it.
4. and I can't open any other website -)) Pretty depressing, ha?

Thank You so much for Your help and I am not an English speaker and not that skillful with the comps, so thanks for Your patience as well.[

[Dan]

Hey Liana,

There are a few possible causes. Do you have a different Internet Browser installed (such as Firefox)? Does the issue still occur in this browser as well? Launch Internet Explorer, press Tools then select Internet Options. Press the Security tab; what is your security level set at? Try lowering this setting and seeing if the issue continues.

Normally, the Windows Firewall doesn't cause these types of issues. However, please try to temporarily turn it off; to do this, follow the steps outlined in Turn Windows Firewall on or off. Once you have turned off the Windows firewall, does the issue still occur? If it does, please turn it back on.

To be honest, I think your issue is caused by something running on that laptop; so I'd like to see what is running. Please do the following (you'll need a USB chip or some other form of removable media in order to post these files -- or a network connection). If you don't have HJT downloaded on that laptop, you'll need to download it, then move it across and install it.

Step 1 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

Thanks,
- Dan

[Liana]

Think that's it................


StartupList report, 07/04/2009, 18:08:30
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows Vista SP1 (WinNT 6.00.1905)
Detected: Internet Explorer v7.00 (7.00.6001.18000)
* Using default options
==================================================

Running processes:

C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Toshiba Online Product Information\TOPI.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Toshiba\TRDCReminder\TRDCReminder.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Users\pablo\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup]
TRDCReminder.lnk = C:\Program Files\Toshiba\TRDCReminder\TRDCReminder.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\Windows\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SunJavaUpdateSched = "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
RtHDVCpl = RtHDVCpl.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
NDSTray.exe = NDSTray.exe
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
topi = C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
Picasa Media Detector = C:\Program Files\Picasa2\PicasaMediaDetector.exe
Google Desktop Search = "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
Desktop SMS = C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe /auto
StartCCC = "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
Camera Assistant Software = "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
Toshiba Registration = C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
avast! = C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Sidebar = C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
WindowsWelcomeCenter = rundll32.exe oobefldr.dll,ShowWelcomeCenter
TOSCDSPD = C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
MsnMsgr = "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
ehTray.exe = C:\Windows\ehome\ehTray.exe
Skype = "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
WMPNSCFG = C:\Program Files\Windows Media Player\WMPNSCFG.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Load/Run keys from C:\Windows\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL

--------------------------------------------------

Shell & screensaver key from C:\Windows\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=explorer.exe
SCRNSAVE.EXE=C:\Windows\system32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - (no file) - {7E853D72-626A-48EC-A868-BA8D5E23E045}
(no name) - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll - {9030D464-4C02-4ABF-8ECC-5164760863C6}
(no name) - c:\program files\google\googletoolbar1.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7}
(no name) - C:\Program Files\Windows Live Toolbar\msntb.dll - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Check Updates for Windows Live Toolbar.job
User_Feed_Synchronization-{ADF8E50E-AFB8-47FC-9CB1-0EC2AEAEDAD5}.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\Windows\system32\Macromed\Flash\Flash10a.ocx
CODEBASE = http://fpdownload2.m...ash/swflash.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\Windows\system32\NLAapi.dll
NameSpace #2: C:\Windows\system32\napinsp.dll
NameSpace #3: C:\Windows\system32\pnrpnsp.dll
NameSpace #4: C:\Windows\system32\pnrpnsp.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\Windows\system32\webcheck.dll

--------------------------------------------------
End of report, 8,487 bytes
Report generated in 0.031 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[Liana]

And here comes another one....

Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.2
avast! Antivirus
Bluetooth Stack for Windows by Toshiba
Camera Assistant Software for Toshiba
Catalyst Control Center - Branding
CD/DVD Drive Acoustic Silencer
Compatibility Pack for the 2007 Office system
Desktop SMS
DVD MovieFactory for TOSHIBA
Google Desktop
Google Earth
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
Highlight Viewer (Windows Live Toolbar)
HijackThis 2.0.2
Intel® Matrix Storage Manager
Java™ 6 Update 3
Linksys Dual-Band Wireless-N USB Network Adapter
Map Button (Windows Live Toolbar)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
myphotobook 3.5
Picasa 2
Realtek 8169, 8168, 8101E and 8102E Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.54.02
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Windows Media Encoder (KB954156)
Skype™ 4.0
Smart Menus (Windows Live Toolbar)
Synaptics Pointing Device Driver
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Face Recognition
TOSHIBA Hardware Setup
TOSHIBA Manuals
Toshiba Online Product Information
TOSHIBA Recovery Disc Creator
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TRDCReminder
TRORDCLauncher
Update for Microsoft Office 2007 Help for Common Features (KB957244)
Update for Microsoft Office Excel 2007 Help (KB957242)
Update for Microsoft Office OneNote 2007 Help (KB957245)
Update for Microsoft Office PowerPoint 2007 Help (KB957247)
Update for Microsoft Script Editor Help (KB957253)
Update for Office 2007 (KB946691)
Update for Office System 2007 Setup (KB929722)
Windows Live Favorites for Windows Live Toolbar
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Toolbar
Windows Live Toolbar
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series

[Liana]

Hey Dan,
Hopefully there is everything that You asked for...

I have only IE on that laptop, i didn't download any other browser because I couldn't connect it to the Internet.

I tried to lower Security Level, alas....

I did turn Firewall Off (don't tell anybody!!!) and still didn't help.

What to do next ???

Ta, Dan...

Edited by Liana, 07 April 2009 - 08:48 AM.

[Dan]

There's really nothing running on that machine that would be causing the issue. Let's try a few of the more common fixes for IE. Please try each of the following steps; check to see if the issue was resolved before you move to the next step.

Step 1 - Empty the cache:

• Launch Internet Explorer.
• Press the Tools button then Internet Options.
• In the new window, press the Delete files button. Check (tick) the option Delete all offline content and then press OK.

While you are at this window, it may also be a good idea to clear your Cookies and History.

If the issue still occurs, please do Step 2.

Step 2 - Reset your Winsock and TCP/IP settings:

• Select Start
• Type cmd in the Start Search field -- right-click on the cmd program and select Run as administrator
• In the new command prompt window, type netsh int ipv4 reset resetlog.txt
• Once the above command completes, type netsh int ipv6 reset resetlog.txt
• Once the above command completes, type netsh winsock reset catalog
• Restart your computer.

Once the machine reboots, check if the issue still occurs. If it does, try Step 3.

Step 3 - Reset Internet Explorer configuration settings:
*Note: this step will reset all of your IE settings, including any addons that you may have installed.

• Launch Internet Explorer.
• Press the Tools button then Internet Options.
• Press the Advanced tab and then press the Reset button.
  • In the Internet Explorer Default Settings dialog box, click Reset.
  • In the Reset Internet Explorer Settings dialog box, click Reset.
• Press Close then OK.

Does the issue still occur?

- Dan

[Liana]

Still doesn't work...
Do You think I should give laptop back ???

[Dan]

I wouldn't think so. I would suggest that you download Firefox on the working laptop, then move it across to the non-working laptop, install it and see if the same issue occurs in Firefox.

However, I'm going to ask a few of the other techs to have a look at this.

[Dan]

One suggestion from JSntgRvr was to give OpenDNS a go, to rule out DNS issues. Please let us know if the issue still occurs.

[happyrock]

am I correct in assuming that your husband's new laptop is the one with the connection issues...and yours does not...
if so try creating another user account with admin rights on his machine...
what kind of signal strength does it show on his laptop...if its low... try getting closer to the router