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blue screen when I try to uninstall a program


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#1
zandre

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I get a blue screen when I try to uninstall a music jukebox program on one of my computers.
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#2
rshaffer61

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Hello welcome to GeeksToGo, We will be happy to help you. What is the error you are getting?

I will need some more information
If it is a name brand system:
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If it is custom then I will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.

Edited by rshaffer61, 06 April 2009 - 07:58 PM.

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#3
edge2022

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Also provide the exact error code that you get on the blue screen.
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#4
zandre

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I will have to get you most of the information tomorrow, but it is a brand name. the os is windows xp, it has only 5G of disk space available and the computer is 4 years old, it was given to me last week because the problem is in conjunction with a viewmgr. error. and the person got frustated and bought a new computer.

The codes I get on the blue screen are

ox0000008e, 0xc000005, 0x804d8202, 0xf8c435c4, 0x00000000

Also when I try to unistall other programs I get a stream program request, which slows the computer up more. The previous owners nephews installed programs that is taking up massive space
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#5
rshaffer61

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Is there a win xp key code on the side of the system?
Do you have a genuine windows xp that is the same that is installed on the system?
If so you could format the system and take it back to a simple xp
Without the make and model I can't be certain
Post the information along with the information requested here and we will proceed from there.
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#6
edge2022

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http://support.microsoft.com/kb/827663
http://support.micro....com/kb/945658/

Read these, and try Windows Update, along with the resolutions in the article.
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#7
usasma

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Here's a link to a brief description of the error message: http://aumha.org/a/stop.php#0x8e
The c0000005 parameter indicates that this was a problem that occurred while accessing memory.

From the link above, this can be a hardware or driver problem - with (IMO) a BIOS problem following that.
Since the error was made in accessing memory, this doesn't mean that the memory is bad. But it doesn't hurt to test it just in case.
Try this free memory test: http://www.memtest86.com/ Follow the directions to create a bootable disk and then boot from it. Let the test run for a minimum of 3 passes (overnight is better). If it starts spitting out errors, you can stop the test immediately.

Do you have any more info about the viewmgr error? That may help to point us towards the source of the errors.
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#8
zandre

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thanks for the responses, it will probably be tomorrow before I have a chance to try some of the fixes you suggest. The machine is a Gateway model hi mfatxpntes2300xcel and it is the window xp home edition with a celeron chip inside.
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#9
edge2022

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Thank you for the additional input usasma! :)

Yea, it might be a memory problem.
http://www.memtest.org/

Go here to download memtest. Go to Download (Pre-built and ISOs)

Get the file that is named Download - Pre-Compiled Bootable ISO (.zip)
It should be under v.2.11
Unzip the file once you download it. You should have a .iso file in the unzipped directory.

http://www.terabyteu...ee-software.htm

Go here and download Burncdcc. Open up the .iso file that you unzipped earlier with Burncdcc. Burn a CD using this program (burn at a slow speed (1X))

Now you should have a bootable CD that has memtest on it. This program tests your RAM and ensures it is in good condition. Once you have the CD, you should take out all sticks of RAM from your computer except one.
Boot from the disc, and run the memory test for at least 7 passes.
After this test passed or failed, try the other stick of RAM (if there is another).
Run this test overnight if you want to.

http://www.dummies.c...our-laptop.html
Read this if you have a notebook.

http://www.associate...ter.html?cat=59
Watch this video to remove RAM on a desktop.

Above are some detailed instructions
I think it is suggested to run it for 7 passes but usasma says 3. You should just do the test long enough to make sure that no errors would be found; run overnight. You may want to test it with both sticks of RAM first, and if there are errors, then test the RAM sticks one at a time.
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#10
usasma

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It could very well be 7 passes. 3 is what I've been recommending for the last 4 or 5 years - and I can't recall where I got that number from.
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