[johnnyhobbs]

Hello, on my Toshiba laptop with Windows XP Home Edition SP3, I am not able to connect to my wireless connection. It is using the built in Toshiba Wireless LAN Card. It shows limited or no connectivity and when I try to repair, it says ip address cannot be renewed. I just tried to uninstall, shutdown computer, and reinstall the device, but I get the same problem. What should I do? I'm writing this from my desktop computer with a wireless adapter. Both are set to connect to the same router.

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Hey Johny,

Do you have wireless security/encryption setup (i.e. WEP, WPA, WPA2, etc)? If so, the most common cause for the issue you are describing is if you mistype the encryption keycode/passphrase. Try removing your wireless profile and attempt to connect again, being very careful when you enter the passphrase; are you able to connect?

If you still cannot, login to your router's web interface and ensure that you do not have MAC Filtering enabled; if you do, please disable it and see if the issue persists.

- Dan

[Dan]

Hey Johny,

Do you have wireless security/encryption setup (i.e. WEP, WPA, WPA2, etc)? If so, the most common cause for the issue you are describing is if you mistype the encryption keycode/passphrase. Try removing your wireless profile and attempt to connect again, being very careful when you enter the passphrase; are you able to connect?

If you still cannot, login to your router's web interface and ensure that you do not have MAC Filtering enabled; if you do, please disable it and see if the issue persists.

- Dan

[johnnyhobbs]

We probably should, but no the connection has no security set up on it

Where do I check if I have MAC Filtering Enabled. I'm on the web interface for the router (NETGEAR), but the only thing I can find involving MAC, is the MAC address

[Dan]

What's the model number of your Netgear router? MAC Filtering is usually under a security subsection, sometimes Wireless security.

[johnnyhobbs]

WGR614 v6
ADT094LPD0118

But the problem shouldn't be with the router, right? Because there are two other computers in my house that are connecting wireless to that same router including this one I'm using to write this. both of them are working fine. The laptop is the only one not connecting

[Dan]

MAC Filtering would still fit, but you do make a good point. Please do this on your laptop (you'll need some form of removable media, such as a USB chip, in order to post the file).

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

While you're doing that I'll have a look around for some info on that router.

- Dan

[johnnyhobbs]

Windows IP Configuration



Host Name . . . . . . . . . . . . : RON

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : Yes



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Toshiba Wireless LAN Mini PCI Card

Physical Address. . . . . . . . . : 00-02-2D-6F-53-AA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.12.199

Subnet Mask . . . . . . . . . . . : 255.255.0.0

IP Address. . . . . . . . . . . . : fe80::202:2dff:fe6f:53aa%4

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Automatic Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : A9-FE-0C-C7

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::5efe:169.254.12.199%2

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 02 2d 6f 53 aa ...... Toshiba Wireless LAN Mini PCI Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.12.199 169.254.12.199 40
169.254.12.199 255.255.255.255 127.0.0.1 127.0.0.1 40
169.254.255.255 255.255.255.255 169.254.12.199 169.254.12.199 40
224.0.0.0 240.0.0.0 169.254.12.199 169.254.12.199 40
255.255.255.255 255.255.255.255 169.254.12.199 169.254.12.199 1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.



Pinging 209.85.171.100 with 32 bytes of data:



Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[Dan]

The laptop is running Windows XP, correct? Please uninstall IPv6:

• Click Start, select Run, type cmd and press OK
• In the new command prompt window, type netsh int ipv6 uninstall
• Restart your computer and then see if you can connect to the network.

Also, look for "Wireless Access List"; that appears to be the MAC Filtering section for your router.

[johnnyhobbs]

Yes, it is running XP Home Edition SP3. I did the uninstall and rebooted, but still no connection.

And Access Control is OFF

[Dan]

Step 1 - Reset your Winsock and TCP/IP settings:

• Click Start, select Run, type cmd and press OK
• In the new command prompt window, type netsh int ip reset reset.log
• Once the above command completes, type netsh winsock reset catalog
• Restart your computer and see if you can connect.

If you still can't connect, can I please get a fresh ipconfig /all --

• Click Start, select Run, type cmd and press OK
• In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
• Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.

Thanks,
- Dan

[johnnyhobbs]

Didn't work

Here's the new ipconfig /all



Windows IP Configuration



Host Name . . . . . . . . . . . . : RON

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Toshiba Wireless LAN Mini PCI Card

Physical Address. . . . . . . . . : 00-02-2D-6F-53-AA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.12.199

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

[Dan]

Sorry, thought I added this, but didn't -- can I please also get an ipconfig /all from the working machine?

Thanks.

[johnnyhobbs]

One that is directly connected to the router or one that is connected wireless to the router?

[Dan]

Either will do.

[johnnyhobbs]

Here's from the one I'm using at this moment

Windows IP Configuration



Host Name . . . . . . . . . . . . : john-bffz655jtk

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8185 54M Wireless LAN Network Adapter

Physical Address. . . . . . . . . : 00-81-85-BB-05-90

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.5

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Tuesday, April 07, 2009 9:28:18 PM

Lease Expires . . . . . . . . . . : Wednesday, April 08, 2009 9:28:18 PM