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not able to watch a video


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#1
whojob

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about a week age this started happening. Every time I click on a video that I had watched before I get this error

AppName:explorer.exe Appver:6.0.2900.5512 ModName: unknown
ModVer: 0.0.0.0 Offset: 00000000

Can someone tell me how to fix it
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#2
rshaffer61

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Hello welcome to GeeksToGo, We will be happy to help you.

We will need some more information
If this is a name brand system:
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.
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#3
rshaffer61

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While getting that info here is a possible fix to try. Don't worry if it doesn't work cause you can always re enable it

unchecking the 'Enable third party browser extensions' in IE
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#4
whojob

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this is a dell Dimension 1100 and its 4 years old
I.m using windows XP
total memory 1022MB-- Available memory 404 MB
total ram 1024 MB currently used 43.85%

tried unchecking the 'Enable third party browser extensions' in IE and it didn't help

Edited by whojob, 08 April 2009 - 05:46 PM.

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#5
rshaffer61

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See if this solves the problem:

Go Start > Run and type:

regsvr32 /u shmedia.dll click enter

Go Start > Run and type:

regsvr32 shmedia.dll click enter

try it and see if it works now
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#6
whojob

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well that didn't work either
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#7
rshaffer61

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Ok lets take a little better look at this.
Go to start>run>> type in eventvwr.msc
> click enter

Check in the Application area and see if there is anything at the same time that shows a error when the message is coming up.

Also:
Download WhoCrashed from my signature below.
This program checks for any drivers which may have been causing your computer to crash....

Click on the file and run it
Setup the following options during the installation of the program
check in accept
Check the don't create a start menu folder
Check create a desktop icon
Then install
When done make sure there to check "launch whocrashed" and click finish
Click Analyze
The program will want to download the debugger and install it,say yes
WhoCrashed will create report
You will have to scroll down to see it
Copy and paste it into your next reply

Edited by rshaffer61, 08 April 2009 - 08:05 PM.

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#8
Broni

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Videos on-line, or video files?
If video files, what program do you use to watch them?
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#9
rshaffer61

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From his original post I am guessing it is video's on the system Broni. With the error being
AppName:explorer.exe Appver:6.0.2900.5512 ModName: unknown ModVer: 0.0.0.0 Offset: 00000000

I believe his problem is not online
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#10
whojob

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yes there were errors at the times when the message came up.

this is the results I got using WhoCrashed

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Tue 12/23/2008 2:35:42 AM your computer crashed
This was likely caused by the following module: mtlstrm.sys
Bugcheck code: 0x100000D1 (0xAA892AB0, 0x2, 0x0, 0xEB2A1C9D)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mtlstrm.sys
product: Soft Modem
company: Smart Link
description:



On Sun 4/20/2008 11:24:46 PM your computer crashed
This was likely caused by the following module: mtlstrm.sys
Bugcheck code: 0x100000D1 (0xEB977B52, 0x2, 0x0, 0xEB5C1A03)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mtlstrm.sys
product: Soft Modem
company: Smart Link
description:



On Sun 3/30/2008 12:24:35 AM your computer crashed
This was likely caused by the following module: mtlstrm.sys
Bugcheck code: 0x100000D1 (0xEB421054, 0x2, 0x0, 0xEB133A03)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mtlstrm.sys
product: Soft Modem
company: Smart Link
description:



On Mon 2/25/2008 1:41:44 AM your computer crashed
This was likely caused by the following module: mtlmnt5.sys
Bugcheck code: 0x1000007E (0xC0000005, 0x0, 0xF7992C94, 0xF7992990)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\mtlmnt5.sys
product: Soft Modem
company: Smart Link
description:



On Sun 12/2/2007 6:35:27 PM your computer crashed
This was likely caused by the following module: mtlstrm.sys
Bugcheck code: 0x100000D1 (0xEBBE09AC, 0x2, 0x0, 0xEB53DA03)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mtlstrm.sys
product: Soft Modem
company: Smart Link
description:




--------------------------------------------------------------------------------

And yes it is any video fill on my pc and it doesn't matter what program I try they all give the same error

Edited by whojob, 08 April 2009 - 09:33 PM.

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#11
Broni

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mtlstrm.sys is SmartLink modem driver.
If you're not on dial-up, you can disable modem service from starting up with your computer.

You still didn't explain what type of videos you have in mind, and what program you use.

Edited by Broni, 08 April 2009 - 09:31 PM.

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#12
whojob

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Unforturnitly I have dialup that is all we have where I live.

As far as videos -music videos, movies, cartoons, avi, ect... I have tried windows midia player, real player, winamp player, ect....
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#13
Broni

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Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
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#14
whojob

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here's the files you asked forAttached File  Minidump.zip   103.36KB   123 downloads
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#15
Broni

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Yeah, but all those files are from the last year.
The newest one is from 12/22/08.

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it here: http://www.flyupload.com/, and post download link.


If you don't have Windows CD....
(this applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc")
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start>Run, type in:
regedit
Click OK.

Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries (Values) on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive,(usually D:) and that is why it is asking for the XP CD. All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!
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