USB device not recognised
Posted 10 April 2009 - 05:23 AM
Posted 10 April 2009 - 01:03 PM
Posted 10 April 2009 - 02:02 PM
Two heads are better than one, right?
Posted 11 April 2009 - 06:24 PM
When I open my device manager and expand the USB controllers it reads:-
Intel®82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel®82801DB/DBM USB Universal Host Controller - 24C2
Intel®82801DB/DBM USB Universal Host Controller - 24C4
Intel®82801DB/DBM USB Universal Host Controller - 24C7
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
I have uninstalled the 'Unknown Device' and then rebooted but it was still there when I booted up again
Is this what I was supposed to do?
It doesent say its a driver and Im wondering if I misinterperted your instructions?
Still have the problem!
Posted 11 April 2009 - 11:33 PM
Posted 12 April 2009 - 02:03 AM
How do I get into safe mode? and.. What are Malwarebytes??
Thank you for your help.
... And Happy Easter!!
Posted 12 April 2009 - 07:47 AM
If so, does it work? I've seen this issue with some because the drivers weren't recognized.
Also, you can likely determine information needed to identify the device by right clicking on it and selecting Properties.
Then click on the Details tab and select Hardware ID in the drop down box.
Once you get there, find the 4 characters after VID_ and the 4 characters after PID_ We'll need that to look the device up at this link: http://www.linux-usb.org/usb.ids
Posted 12 April 2009 - 11:00 AM
Usually you boot to safe mode by tapping the Delete or F2 key as soon as you start the computer. A menu with several boot options is shown. Choose to boot to Safe Mode and repeat the uninstallation procedure.
Malwarebytes is a powerful antispyware recommended by the malware forum of geeks to go. you can download it from the link to the malware forum in my list below. I strongly recommend it as standard protection (not automatic in the free version) for every computer.
Edited by The Skeptic, 12 April 2009 - 11:05 AM.
Posted 13 April 2009 - 06:35 PM
I am having a problem trying to start my computer in safe mode, I tried tapping f2 and also tried again tapping delete but it didnt do anything.
My system doesnt have a media card reader, only usb ports.
When I bring up the Unknown device properties it has 'Device Instance' in the drop down box and in the box under it reads:-
When I select hardware Ids in the drop down box, the box underneath reads:-
Does this help??
Posted 13 April 2009 - 07:24 PM
The most common device that I could dredge up with a Google search is a "USB Dongle (Aladdin Knowledge Hardlock USB 1.02)"
Do you have one of these installed on your system?
Here's a link to the manufacturer's website: http://www.aladdin.com/default.aspx
Do you have any sort of security devices/encryption devices installed on the system (they may be hardwired to USB controllers inside of the case - so they don't need to be connected to the outside USB ports)?
Also, what's the exact make and model of your system? This'll help if this device came installed on the system (when we check for the specs).
Edited by usasma, 13 April 2009 - 07:25 PM.
Posted 13 April 2009 - 08:09 PM
How would I find out if I have any devices hardwired to the inside of the case? if I opened it I dont think I would know what Im looking for.
My computer is a IBM think center, The 'my computer' properties read:-
Microsoft windows xp
service pack 3
pentium® 4 cpu 2.4GHz 2.39GHz, 768MB of Ram
was this the information you were looking for?
Please bear with me, I really dont know much about computers but thank you very much for helping!
Posted 14 April 2009 - 01:02 AM
I made a mistake in a previous post. I instructed you how to boot to BIOS and not to safe mode.
Posted 14 April 2009 - 06:27 AM
Is there a sticker on the computer with the model number? That'll help to figure out which one you have.
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