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Windows.exe not resonding


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#1
ginrella

ginrella

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Please help, still having this problem...Thanks.....


From the start menu, when trying to open up my computer, control panel, and my network, the computer freezes up. Must resart, then it states that explorer.exe. not responding...

Any suggestions?

Windows XP

Thanks,
Ginny
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#2
rshaffer61

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I'm alittle confused. You said
"Please help. still having this problem...Thanks..."
Did you have a tech helping you before?

We will need some more information
If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.
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#3
hfcg

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Does the machine boot up?
Are you getting this error messege and the computer reboots or do you reboot?
Have you checked for malware?
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#4
ginrella

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Thanks for getting back to me - This is the First response I am receiving - The Computer boots up fine and runs fine -- Exception - when I try to Open - My Documents - My Computer - Control Panel - at that point the Computer freezes. I then have to hit Control Alt Delete to Restart the Computer - When it goes to Restart - Window pops up Explorer.exe not responding.

I have run SpyBot and Currently running AVG Anti Virus ( Free version )

Please let me know if we can fix it without formatting hard drive

Thanks
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#5
hfcg

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This may be a malware issue
I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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