Then we are going do a couple of scans in case something is hiding in there.
The second scan will take quite some time (I recommend that you let it run overnight and post the log tomorrow.)
Step 1.
Clean temp locations:
Please download ATF Cleaner by Atribune.
Caution: This program is for Windows 2000, XP and Vista onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
Step 2.
Scan with MBAM:
Please download Malwarebytes' Anti-Malware from Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
Step 3.
Scan with Kaspersky Online Scanner:
Please do an online scan with Kaspersky Online Scanner
Kaspersky online scanner uses JAVA tecnology to perform the scan. If you do not have the latest JAVA version, follow the instrutions below under Upgrading Java, to download and install the latest vesion.
- Read through the requirements and privacy statement and click on Accept button.
- It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
- When the downloads have finished, click on Settings.
- Make sure the following is checked.
- Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
Mail databases
- Spyware, Adware, Dialers, and other potentially dangerous programs
- Click on My Computer under Scan.
- Once the scan is complete, it will display the results. Click on View Scan Report.
- You will see a list of infected items there. Click on Save Report As....
- Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
- Please post this log in your next reply.
Upgrading Java:
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems
Upgrading Java:
- Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 13.
- Click the "Download" button to the right.
- Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
- Click on Continue.
- Click on the link to download Windows Offline Installation (jre-6u13-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
- Close any programs you may have running - especially your web browser.
- Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
- Check any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java version.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u13-windows-i586-p.exe and select "Run as an Administrator.")
Step 4.
Things I would like to see in your reply:
- The content of the report from MBAM from Step 2.
- The content of the report from Kaspersky Online Scanner from Step 3.
- Information on how your computer is running after the scans are completed.