she sent me an email today listing all the problems she has been having with her computer and asked me for help.
the computer has been to a tech and it seems like it has come back worse.i am not very technically minded but if steered in the right direction i should be able to eventually solve the problem.
the trouble is she lives more than 100 kms away so anything i do will probably be done over the phone
anyway here are a list of what has been happening. thanks in advance for any help
the operating system is XP
I decided to start keeping a log on what the faults have been since the last “clean” of my computer. There seems to me to be something seriously wrong somewhere.
The messages I have received are in bold type.
Checking file system on C
The type of the file system is NTFS
One of your disks needs to be checked for consistency
Then started up again
Shut down my computer and turned it off at the wall
Message on screen
The instruction at “0x7c911760” referenced memory at “0x0000000”. The memory could not be “read”
Click on OK to terminate the program
Message on screen
The instruction at “0x7c910aa3” referenced memory could not be “read”. Click OK to terminate program
I then shut down computer. Logged off computer ok.
Then Windows screen
Computer beeped and then starts up again
Then appeared logged on
Tried opening Internet Explorer icon. The following message appeared
To help protect your computer Windows has closed the program
(I have been receiving a number of these messages. This is the only one I have kept a record of so far)
Name: Windows Explorer
Windows Explorer has encountered a problem
I then clicked for a report to see what the error was
Event type BEX
P1 explorer exe
P3 48025c 30
This error report includes information regarding the condition of Windows Explorer when the problem occurred, the operating system version and computer hardware in use and the internal protocol address of your computer
Then another message appeared
Dr Watson Postmortem Debugger has encountered a problem and needs to close
Then everything froze and had to turn the computer off at the wall.
What is Dr Watson Postmortem Debugger????????? Never heard of it before
Then started the computer again
Then black screen
Then ASUS screen again
Windows screen again
Then the following message
The application failed to initialize properly (0xc0000007b)
Click OK to terminate the application
Then black screen with arrow
Had to turn off at the wall again
Restarted the computer AGAIN
Then at long last I was logged on. Everything seemed to be working ok again.
I ran AVG anti virus program. No infections were found
I then tried to open my Ad-Aware anti spyware program. The following message appeared
System error: 1814 has occurred
Description: could not login to service
Are you running this application as another user?
Clicked OK but would not close
Closed Ad-Aware from the toolbar
This program is not responding
Clicked “end now” then Microsoft had encountered a problem
Clicked to see what the data of the error was
SzModVer 0.0.0.0 offset 00000000
The error report includes information regarding the condition of Ad=Aware when the problem occurred, the operating system version and computer hardware in use and the IP address of your computer
The following files will be included I this error report
C/DOCUME 1\Owner\LOCALS\1\Temp\\WERe74f.dir 00\Ad-Aware.exe.mdmp