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dr watson problem?


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#1
beckrey

beckrey

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hey people this is my first post here and it's on behalf of my mother.
she sent me an email today listing all the problems she has been having with her computer and asked me for help.
the computer has been to a tech and it seems like it has come back worse.i am not very technically minded but if steered in the right direction i should be able to eventually solve the problem.
the trouble is she lives more than 100 kms away so anything i do will probably be done over the phone
anyway here are a list of what has been happening. thanks in advance for any help :)
the operating system is XP

FRIDAY

I decided to start keeping a log on what the faults have been since the last “clean” of my computer. There seems to me to be something seriously wrong somewhere.



The messages I have received are in bold type.



Checking file system on C

The type of the file system is NTFS



One of your disks needs to be checked for consistency



Then started up again



Shut down my computer and turned it off at the wall



SATURDAY



Message on screen



The instruction at “0x7c911760” referenced memory at “0x0000000”. The memory could not be “read”



Click on OK to terminate the program



Computer restarted



Message on screen



The instruction at “0x7c910aa3” referenced memory could not be “read”. Click OK to terminate program



Computer restarted



I then shut down computer. Logged off computer ok.



Restarted computer



ASUS screen

Then Windows screen

Computer beeped and then starts up again



ASUS screen

Windows screen



Then appeared logged on



Tried opening Internet Explorer icon. The following message appeared



To help protect your computer Windows has closed the program

(I have been receiving a number of these messages. This is the only one I have kept a record of so far)



Name: Windows Explorer

Windows Explorer has encountered a problem



I then clicked for a report to see what the error was



Event type BEX

P1 explorer exe

P2 6.0.2900512

P3 48025c 30

P4 unknown

P5 0.0.0.0

P6 00000000

P7 0000795d

P8 c0000005

P9 0000008



This error report includes information regarding the condition of Windows Explorer when the problem occurred, the operating system version and computer hardware in use and the internal protocol address of your computer



Then another message appeared



Dr Watson Postmortem Debugger has encountered a problem and needs to close



Then everything froze and had to turn the computer off at the wall.



What is Dr Watson Postmortem Debugger????????? Never heard of it before



Then started the computer again



ASUS screen

Windows screen

Then black screen

Computer beeps

Then ASUS screen again

Windows screen again



Then the following message



The application failed to initialize properly (0xc0000007b)

Click OK to terminate the application





Then black screen with arrow

Frozen again

Had to turn off at the wall again



Restarted the computer AGAIN



ASUS screen

Windows screen



Then at long last I was logged on. Everything seemed to be working ok again.



I ran AVG anti virus program. No infections were found



I then tried to open my Ad-Aware anti spyware program. The following message appeared



System error: 1814 has occurred

Description: could not login to service

Are you running this application as another user?

Application terminates



Clicked OK but would not close



Closed Ad-Aware from the toolbar



The message



This program is not responding



Clicked “end now” then Microsoft had encountered a problem



Clicked to see what the data of the error was



SzAppName Ad-Aware.exe

SzAppVer 7.1.0.12

SzModName hungapp

SzModVer 0.0.0.0 offset 00000000



Report Details



The error report includes information regarding the condition of Ad=Aware when the problem occurred, the operating system version and computer hardware in use and the IP address of your computer



The following files will be included I this error report



C/DOCUME 1\Owner\LOCALS\1\Temp\\WERe74f.dir 00\Ad-Aware.exe.mdmp

C\DOCUME 1\Owner\LOCALS\1\Temp\\WERe74f.dir.00\appcompat.txt
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#2
usasma

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Several of the errors have to do with the Ad-Aware program that's installed on your system. As long as you have other protection installed on the computer, it should be safe to uninstall Ad-Aware. When all of the issues are fixed you can download a fresh copy from the Ad-Aware website and install it.

Once it's uninstalled, reboot and let us know what errors you get then.

Sometimes there's information in the title bar of the Window that gives this type of error message: "The instruction at “0x7c910aa3” referenced memory could not be “read”. Click OK to terminate program" Let us know the title of the window(s).

Also check your Event Viewer for errors around the time the system started. To do this go to Start...Run...type in "eventvwr.msc" (without the quotes) and press Enter. Check the Application and the System logfiles for errors during startup.
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#3
happyrock

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Hi beckrey ...welcome to Geeks To Go... :)
you should also have her run chkdsk /r...
Manual steps to run Chkdsk at the command prompt
Click Start, and then Run.
type in cmd, and then press ENTER.

type in chkdsk /r and then press ENTER.
NOTE THE SINGLE SPACE BEFORE THE /

Note If one or more of the files on the hard disk are open, you will receive the following message:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.


Note... there are 5 stages...it may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS... this can take several hours to complete...
if that doesn't fix the problem ..the next step would be to test the RAM using memtest

Edited by happyrock, 12 April 2009 - 07:49 AM.

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