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Mozilla Firefox crashes


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#1
MuskyBen

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I am happy to have found this website!!! At my retail store, I too much on my hands. It seems that something that I have been surfing into has dropped some type of bug. I tried to do some things prior to the Confiker scare on April 1, but may have a opened myself up to something else. I am currently running an updated version of Zone Alarm Pro. At any rate right now, my browser Mozilla Firefox has been crashing at an alarming rate. During up coming crashes if there is something (info) that I can pull off the warning messages that I can send, please give me an idea. Thanks you in advance!!!

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#2
Broni

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    Kraków my love :)

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Check Event Viewer.

Also....
Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same thing?
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#3
MuskyBen

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Broni:

Where can I find the event Viewer???

I am trying the safe mode as we speak and will see if that helps.

I have been doing a lot of reading via this issue on this site, only lurking for a day or so before I joined, I thought I read not to have two **wares softwares on your computer. That being said, With Zone Alarm as my primary protection at this time, I probably should not download free Cyberdefender/Stopzilla or the like right now...

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#4
rshaffer61

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Go to
Start>Run>Type in eventvwr.msc Press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on Hardware. Onright side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above

Include any in next reply
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#5
MuskyBen

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Been trying to get the parts of the event viewer to this post, but can't seem to copy those items to this page, help??? Sorry...

Musky Ben
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#6
MuskyBen

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Been trying to get the parts of the event viewer to this post, but can't seem to copy those items to this page, help??? Sorry... I also don't have an item for hardware in my event viewer. please advise. I see the red x's and yellow warning marker.

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#7
rshaffer61

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You cantake a screen shot of it.
Bring up event viewer with nothing else open on the desktop
click on print screen key on keyboard
go to
start>all programs>Accessories>Paint
right click in the white window and paste
then go to file>save as
save as type should be jpeg
save to desktop
then in next reply click on attachment browse>click on picture and then upload
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#8
MuskyBen

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rshaffer61:

You are going to hate me man, everything seems like I can handle, but step one regarding the print screen???

Musky Ben
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#9
rshaffer61

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No problem
Print screen key on my keyboard is right over the page up and page down keys
They are located between letter keys and the number keys on keyboard on the right side of KB
Scroll lock and pause break keys should be next to the print screen key
Does this help you?

Edited by rshaffer61, 13 April 2009 - 03:10 PM.

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#10
MuskyBen

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I found the key, pushed it and nothing happened... Is another key involved ???
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#11
rshaffer61

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No now go to
Start>All Programs>Accessories>Paint
in paint there will be a white window with nothing in it
right click in that area and then click paste. The picture will magically show up.
Then go up to
File>Save as
save as file type jpeg
Save it to your desktop<<<<<<<<<this just makes it easier to find on the next steps
Then reply back and attach it to the reply using the attachment button
You will have to browse, and go to your desktop, click on the picture and then click upload


If your attachment is to big to attach then go Here. Register and upload your file. Then reply with the link located to the right of your now uploaded file on Mediafire

Edited by rshaffer61, 13 April 2009 - 03:26 PM.

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#12
MuskyBen

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rshaffer61:

Here it is, I think...
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#13
MuskyBen

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amazing...
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#14
MuskyBen

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Gotta go, be looking for your reply and thank you. I am really liking this site and greatly interested in honing my skills!!! Thanks!!!

Musky Ben
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#15
rshaffer61

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ok I need you to go back to the event viewer
double click the last red x for today
That will open up the information for that error. Please reply back with that information exactly as it shows.
BTW good job getting the print screen instructions figured out.
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