[Akane Kiryu]

Hi Everyone,

Here is the error log of this problem:

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
WD-20090411-2013.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80045F8010
BCP2: FFFFFA6002425480
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1


While I'm trying to play Guild Wars, my laptop freezes suddenly, and I have to press and hold down the on/off button to turn it off.
System specs are:

Gateway
Intel (centrino) Core 2 duo processors
NVidia GeForce 9800M GTS Cuda with 1 GB discrete video memory
4 gigs of RAM
Windows Vista Home 64 bit

I have just updated the graphics drivers, so that cannot be the problem. In fact, after updating, the problem came almost immediately, whereas with the older driver, the problem occurred after playing for a little bit.

Thank you in advance for your help!

Akane

P.S.: If the computer manages to recover from the freeze, it tells me that a device driver stopped working. I assume that's the display driver. But why?

Edited by Akane Kiryu, 11 April 2009 - 08:09 PM.

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[Akane Kiryu]

Invisible bump

[rshaffer61]

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloadedand run it
Put a tick in accept thenclick on next
Put a tick in the don't create a start menu folder then click next
Put a tick in create a desktop icon then click on install and make sure there is a tick in launch whocrashed before clicking finish
Click Analyze ...
It will want to download the debugger and install it...say yes...
WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply...

[Akane Kiryu]

Hi

Sorry I didn't get a reply notification for this thread, and in the meantime I contacted NCSoft's tech support, and they made me download a graphic card driver from Gateway's website. At first I thought it helped, but it didn't.

I will download the analyzing software and post the results.

Thank you in advance!

Akane

Edited by Akane Kiryu, 11 May 2009 - 02:05 AM.

[Akane Kiryu]

Okay, I ran the test and this is what it said:



Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


No crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled and no crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware or power failure. Then it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.


Thing is, my computer doesn't restart/reboot, it completely freezes. No mouse movement, nothing.
Also, this is a brand new laptop, just bought it a couple of months ago. :S

Edited by Akane Kiryu, 11 May 2009 - 02:19 AM.

[baula]

followed this step to get minidump files right click on my computer>properties>Advance tab>on startup and recovery click on setting>on startup and recovery window u can see "system failure" just uncheck the "automatically restart" right below this u can see "write debugging information, on that radio button just choose "small memory dump(64KB).....now next time when u got BSOD your system have minidump files that can analyze by above tools

[Akane Kiryu]

I didn't understand what you were saying, sorry.
What's BSOD? Is this really what I'm supposed to do? :S

[rshaffer61]

BSOD is Blue Screen Of Death
Let me try to make it easier for you since the previous post was confusing. There are two methods on how to see what the BSOD says. I will outline both for you and you can use which ever is easier for you.


You must be in safe mode:

Right click MY COMPUTER and then PROPERTIES
Click ADVANCED and then click the SETTINGS button In the Startup And RECOVERY section
Uncheck AUTOMATICALLY RESTART. Click APPLY and OK.

Now reboot. This will result in the BSOD error being halted so you can now copy and reply with the STOP ERROR and any parameters.



BSOD Fix Outside Windows



Start your system and at the Second post screen tap on F8 to get to the Boot Menu
Scroll down to the line that says "Auto Start On Error" and highlight it.
Click Enter to disable it
The system should reboot and if not then do so.
When the BSOD shows it will stop so that you can reply with the full error message

[Akane Kiryu]

Thank you for the clarification.

Thing is, my computer doesn't show the blue screen of death at all. It just freezes up, i still see the game and everything on my screen, but nothing moves at all. No mouse movement, no keyboard response whatsoever.
I have to press and hold down the ON button to get the laptop to shut down.

Might be some worthy information also:
The game's tech support had me run Prime95 Torture Test, which I ran for 10 hours and 19 minutes.
The results said 0 errors, 0 warnings, so there seems to be absolutely nothing wrong with my laptop.

Could it be that the game client is not stable on my system?

[rshaffer61]

Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


PLEASE DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[Akane Kiryu]

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer USER-PC
Generator User
Operating System Microsoft Windows Vista Home Edition 6.0.6001 (WinVista Beta)
Date 2009-06-01
Time 07:48


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows Vista Home Edition
OS Service Pack -
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name USER-PC
User Name User

Motherboard:
CPU Type Intel Pentium III Xeon, 2266 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 4089 MB
BIOS Type Unknown

Display:
Video Adapter GeForce 9800M GTS
Video Adapter GeForce 9800M GTS
Monitor Generic PnP Monitor [NoDB]

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Intel® ICH9M-E/M SATA AHCI Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
SCSI/RAID Controller O2Micro Integrated MMC/SD controller
SCSI/RAID Controller O2Micro Integrated MS/MSPRO/xD Controller
Disk Drive ST9320421AS (298 GB, IDE)
Optical Drive HL-DT-ST DVDRAM GSA-T50F
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 293242 MB (183752 MB free)

Input:
Keyboard HID Keyboard Device
Keyboard Standard PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad
Mouse Wacom Mouse

Network:
Network Adapter Intel® Wireless WiFi Link 5100 (192.168.1.102)
Network Adapter Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
Modem HDAUDIO Soft Data Fax Modem with SmartCP

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2934 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2935 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2936 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2937 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2938 [NoDB]
USB1 Controller Intel® ICH9 Family USB Universal Host Controller - 2939 [NoDB]
USB2 Controller Intel® ICH9 Family USB2 Enhanced Host Controller - 293A [NoDB]
USB2 Controller Intel® ICH9 Family USB2 Enhanced Host Controller - 293C [NoDB]
USB Device Gateway USB 2.0 Webcam
USB Device Logitech USB Headset
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Human Interface Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

[rshaffer61]

Might be some worthy information also:
The game's tech support had me run Prime95 Torture Test, which I ran for 10 hours and 19 minutes.
The results said 0 errors, 0 warnings, so there seems to be absolutely nothing wrong with my laptop.

Could it be that the game client is not stable on my system?

How did you run this if the system freezes up?
Does it run in memory only?

Download Speedfan (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

[Akane Kiryu]

My computer only freezes up when I play Guild Wars. Never froze during anything else, not even when I was rendering an 8000x8000 px 3D image with a 3D program for 5 hours.

So it didn't freeze during the torture test either.


I will check the temps in a second.

I ran HWMonitor if that's all right too...
The temps are as follows:

ACPI TZS0 = 46 C
TZS1 = 46 C

Intel Mobile Core 2 Duo P8400
Core 0 = 36 C
Core 1 = 35 C

GeForce 9800M GTS
GPU Core = 44 C

HDD = 50 C

[rshaffer61]

Go to
Start and then to Run
Type in msconfig and click Enter
Click on the Startup tab
Find any non-essential running programs that can be started when needed and uncheck them. Restart system when prompted. You will recieve a popup on restart about the System Configuration program running. Check the box that says something to the affect about don't start or run this program.
Try the game again. It sounds like to many background programs running on a game that needs lots of resources. Let us know how that works for you.

[Akane Kiryu]

Hi,

I only have my display driver, touchpad mouse, and a few essentials running in the background. I have disabled things there like quickstarts long time ago.
Also, Guild Wars is not a resource hog, even if it were, I have plenty of space to run it.

I don't have anything running in the background when I play GW, not even firefox. It's simply because I like to keep my system tray clean, and when i play, I play.

So I have to say, it still freezes, yeah