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external HD recovery

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ok so I have a "i-o data" external HD
it had a nasty fall, when trying to access it later it didnt show up in my computer, although the computer recognized it. (usb device detected, your new hardware is ready to use)
but still nothing in "my computer".
Im trying a HD recovery tool called "view it now snap" and it detects the drive but when I try to follow the steps the website tellls me to it ends with an error that reads "FUNC: () MSG: () LBA: (0) NUM (0)"
does anyone know what I should do, or is there any other HD recovery tool out there that you recomend for this problem?
Please help
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Neil Jones

Neil Jones

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Drive's toast. Professional recovery (small fortune) or new doorstop.
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Oreo Collas

Oreo Collas


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I'm afraid it does look bad. At this point I'd like to recoment a few options you may have.

First of all, if the hard drive is still under waranty I would strongly recomend sending it back for a new one.

If the hard drive no longer has a waranty then you can buy an internal hard drive, open up the external casing, and swap hard drives, if you can buy a new external hard drive. Unfortunatally, if your hard drive is acting like this, I do not think there is a way to save your data from the hard drive.
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