Welcome to G2G
! My name is Oreo Collas
and I'll be helping today. Please be sure that you print
all of the instructions to a document on your desktop
as many of the directions may require you to log into Safe Mode
or unhook your internet connection.IMPORTANT NOTE: Please make sure to read through all the directions and make sure that you understand them completly before doing any thing. If there is something that you do not unsderstand then let me know and I will elaborate. Skipping steps, working out of order, or working ahead of the directions may cause undesireable results.
We will need some more information
If this is a name brand system:
Age of the computer
Hard Drive Size, How much free space
If this is custom then We will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started
All this will help in determining a course of action to best correct the problem you are experiencing.
Also, please let me know what king of firewall,and virus protection you are useing.
Edited by Oreo Collas, 12 April 2009 - 11:58 AM.