Jimmy2012 has been trying to help me with what we thought was a malware issue and has refered me to start a new topic in this forum. It now looks like the problem is not malware. It all started a few weeks ago when I tried to drag a file to a folder and the computer froze. I thought it might be a virus so I ran a routine virus scan with Mcafee. The computer froze, except I could still move the mouse. I followed the instructions for malware removal in the malware forum, but the computer kept freezing during different scans. I even tried to reinstall windows hoping that I could clean everything off. During the install it froze just like when running virus scans. Last week the computer froze while I was minimizing a window, this time the mouse also froze. When I restarted the computer windows would not start normally. It will only start in safe mode. Anyhow, I was getting help yesterday on Microsofts website, during the chat the tech remotley accessed my computer and took a look around. The event viewer had a red x item: "The following boot-start or system-start driver(s) failed to load: Fips Intelppm" That's as far as the tech would take me and offered an 800 number for more assistance. I appreciate any help you can provide.
Link to original topic http://www.geekstogo...es-t233418.html
Edited by Encorepilot, 13 April 2009 - 12:11 PM.