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unable to connect to the internet via LAN or wireless on my laptop


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#1
asb447

asb447

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I am unable to connect to the internet on my laptop. I am running windows xp professional. This is a family members computer who said they had a virus and now they cant connect to the internet. I ran Malwarebytes on it and removed alot of Trojan Vundo entries. When the computer boots a folder automatically opens call c:\program files\common. It is an empty folder but opens everytime on reboot. When i run network diagnositcs the error message says:

Windows cannot connect to the internet using HTTP,HTTPS, or FTP. This is probably caused by your firewall settings on this computer.

Check the firewall settings for the HTTP port (80). HTTPS port(443) and FTP port (21).

I have disabled the firewall and antivirus software but that didnt change the condition. I will be very obliged if someone can help!

Thanks Angela
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#2
DragonMaster Jay

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It looks like an infection remains. Please do not make any more changes on your computer. Please navigate to the Malware removal forum and start a new topic requesting help. The trained helpers there can assist you as soon as possible.
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#3
asb447

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Thanks alot i will do that!
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