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#76
rshaffer61

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Nope I have asked a moderator to look at this topic
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#77
juanitalee35

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Oh my, I don't want to get in any trouble....
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#78
dsenette

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i've got a couple of issues here to address before rshaffer can continue helping you...

I believe it was originally loaded with XP, however, I don't have the original reg keys

.....

I'm sorry I thought I told you in the beginning that it is a Dell Latitude laptop


first and foremost...if this is a dell laptop then there should be some stickers on the bottom of the machine...one of them is multicolored and has a bunch of microsoft info on it...that should have your product key on it....if that sticker doesn't exist then you've got a problem (and we won't really be able to help you here since we can't be sure of who's key you're using)..... if you can get a picture of that sticker we might keep helping here.... ALSO did you use a product key given to you buy your friend who burned the XP cd for you for this install? if that's the case you're going to need to reinstall windows with YOUR product key (and the recovery disks you've found) to make your system legal

issue #2

I work at home and this computer was given to me from work in order to do my job.

does your company have an IT department and do they own this computer? if so THEY should have the disks and the COA (Certificate of authenticity...that has the product key on it) in their possession (unless they let you keep those with the machine)...at any rate...our TOU states that we're not here to replace your IT department...so if you've got an IT department with work they should be the ones fixing this issue....also they should be the ones maintaining the support agreement on your computer so YOU shouldn't be having to replace hardware (i don't think you've gotten to that stage yet) and they should be supplying the support you need to get this machine working again

please respond with answers to these questions before any more assistance is given here
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#79
juanitalee35

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Yes, I looked on the bottom of the laptop and found the original sticker with the product key. Do you still need a pic of this sticker?

No. I never got to the part of the install that asked me for the reg keys with the other copy.
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#80
dsenette

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Do you still need a pic of this sticker?

with the amount of confusion over it's existence....yeah
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#81
juanitalee35

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Well, I put in the recovery cd and it was for windows 98. I give up at this point, just going to send it to the shop, work will reimburse me. Thanks for all the assistance up to this point.
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#82
dsenette

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i think you need to contact work before you do that....if the machine originally had windows 98 on it (if this is the disk that came with the computer to begin with)...then SOMEONE upgraded it to XP (if it had XP before it broke)....work probably has the disk and COA for that....if you take it to a shop without that info then they are going to charge you for a new version of XP....if the company already has a license for your computer then they are going to be paying something that isn't needed...check with work before you do anything
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#83
juanitalee35

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Okay, thanks for all your assistance up to this point. I kinda thought it was a lost cause(the computer, not you guys) from the beginning.
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#84
drave

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Just a thank-you to rshaffer. Went through your instructions way back there on page one and fixed my legal copy of XP. It was easy. My Dell blue-screened saying that oleaut32.dll was corrupted after I defragged. I substituted that dll for the one in your command string and it worked beautifully. Thanks!
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#85
rshaffer61

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You are welcome drave and thanks for kind words.
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