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PC Re-Starts Without Completing Certain Programs


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#1
ThunderOcean

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01 - I have a problem in that my PC simply re-starts when I run certain programs. I thought that it had been infected with some Malware however, this has been ruled out as unlikely by greyknight17 under http://www.geekstogo.com/forum/index.php?act=ST&f=37&t=18681 in Malware Removal – Highjack Logs Go Here.

02 - I cannot run Ad-Aware or MicroWorld AntiVirus ToolKit or Panda Software ActiveScan or Trendmicro Housecall as my PC re-starts part way through without completing. I can run SpyBot.

03 - I have an HP CD-Writer 8200 Series External USB CD-RW Drive (which comes with Adaptec DirectCD 3.0 and HP MyCD 2.5). I have been trying to copy data to CD in case I have to restore my PC however, this keeps re-starting as well.

04 - I have run Windows Memory Diagnostic and it does not identify any problems. I ran the standard tests three times and the extended tests once.

05 – I would be very grateful if you would review this (and the original posting) with a view to helping me to resolve this. If you need any more information, please let me know and I will try to provide it.


ThunderOcean
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#2
gerryf

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c:\windows\SYSTEM\KB891711\KB891711.EXE

uninstall the above and see if it clears up
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#3
ThunderOcean

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01 - I have uninstalled C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE. Please confirm what it is/was.

02 - I have run Ad-Aware again and it still causes the PC to re-start without completing.

03 - I have not run MicroWorld AntiVirus ToolKit or Panda Software ActiveScan or SpyBot or Trendmicro Housecall again.

03 - I have not run HP CD-Writer 8200 Series External USB CD-RW Drive (which comes with Adaptec DirectCD 3.0 and HP MyCD 2.5) again.

ThunderOcean
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#4
StarHawk

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The file KB891711.exe file is a Windows security update file protecting against a
"Vulnerability in cursor and icon format handling could allow remote code execution". The file usually runs as a background process. There have been problems reported with this update.

There have however been reports of fatal exception errors in systems running Windows 98, and in such a case Microsoft advises to either uninstall the patch (Add/Remove Programs) or prevent it from running at startup.


I have installed it on all my win 98 machines so far with no problems.

Edited by StarHawk, 10 May 2005 - 07:43 PM.

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#5
ThunderOcean

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01 - I have added a posting in Lavasoft Support (Ad-Aware) under http://www.geekstogo.com/forum/index.php?act=ST&f=62&t=24741 in the hope that one or both of these Forums can help me.

ThunderOcean
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#6
ThunderOcean

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01 - I am not getting anywhere with the Lavasoft Support (Ad-Aware) posting and, as this affects other applications, I am not convinced that it is a Lavasoft Ad-Aware problem.

02 - Please review these details and let me know of any sugestions relating to the cause of this problem and/or the solution to this problem.

ThunderOCean
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#7
gerryf

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http://www.lavalys.c...p?pid=1&lang=en

download the above, and post a report (it's long)
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#8
ThunderOcean

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01 - I have run Everest Home Edition 2.00.335 and I have attached the Report.

ThunderOcean

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#9
gerryf

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hmmm.....

got a question, have you ever physically removed the memory sticks?

When did this problem start?
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#10
ThunderOcean

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01 – I have removed Memory Sticks as part of http://www.geekstogo.com/forum/index.php?act=ST&f=37&t=18681 in Malware Removal – Highjack Logs Go Here.

02 - I was asked to run the Extended Test in Windows Memory Diagnostic and it found some errors in INVC, LRAND, Stride6 (Cache Enabled) , WINVC, WStride-6 and ERAND which it said were only in one of my two 128Mb Memory Sticks.

02 - I identified the damaged Memory Stick (by swapping it in and out) and I removed it. I ran Windows Memory Diagnostic again and it did not identify any problems with the remaining Memory Stick.

03 – The re-start problem began about 1 month ago after I installed Tiscali Broadband with its Sagem USB Modem. At the same time, I downloaded ZoneAlarm (Freeware Version) to provide me with a FireWall and I upgraded eTrust EZ AntiVirus, RealPlayer, MSN Messenger and WinAmp Once the problem occurred, I installed AVG AntiVirus, CWShredder, HijackThis, SpyBot - Search & Destroy and Trojan Defence Suite in an attempt to identify/resolve this matter.

ThunderOcean
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#11
gerryf

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your report shows that you have the memory in the second DIMM slot....while this is not always a critical error, it can at times create unusual issues.

Try moving it into dimm1
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#12
ThunderOcean

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01 - I moved the Memory Stick to the first slot.

02 - I ran Ad-Aware again and it still causes the PC to re-start without completing.

ThunderOcean
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