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App to run dll has encountered a problem


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#1
DonnaCompNoob

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Hi everyone!

I hope I've posted this in a relevant section of the forum!

Basically, this message keeps coming up: "app to run dll has encountered a problem" and I don't know what it means, how to solve it or anything about it. It happens when I try to add or remove programmes - the list won't even populate.

It also does it when I try to open MSN. I'm sure it seems to do it randomly too...

Anyone got any advice or help? I don't know much computer lingo so please go easy and be patient!

Thanks!

Donna
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#2
rshaffer61

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Hello welcome to GeeksToGo, We will be happy to help you.

We will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing.
In the meantime try this:

This error may occur if the primary hard drive or boot partition has been changed/upgraded/replaced and software from the hard drive vendor (such as MaxBlast from Maxtor or Data Lifeguard from Western Digital) has been used to move the data from the old to the new drive.
Solution:

1. Click Start | Control Panel | Administrative Tools | Services.
2. Right-click System Restore Service and click Properties.
3. From the Startup Type drop-down, select Disabled.
4. Click OK.
5. Close the Services and Administrative Tools windows.
6. Right-click My Computer, click Properties, and click the System Restore tab. The System Restore tab should now display properly; however, the System Restore service will be disabled.
7. Enable System Restore and click Apply.

Note: All previous restore points will be removed.
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#3
DonnaCompNoob

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Hello welcome to GeeksToGo, We will be happy to help you.


If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started


Hi - thanks for replying. I'm totally rubbish at this.

My boyfriend built my comp for me and normally he'd be able to fix it but unfortunately he's away in the RAF at the mo...

Can I find any of this out from looking at stuff on My Computer??
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#4
rshaffer61

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First go to
Start >Right Click on My Computer>Properties
This will give you the software information.

Then go to Start>My Computer>Right click on C drive and then click on properties
This will give you total drive space and free space


Please download CPUz from my signature below
Save it to your desktop.
Click on the icon it creates and let it run
I need two bits of information from it. First click on the Mainboard tab at the top of the window and give me
Manufacturer and model number it shows
Second click on the Memory tab and give me the Type and Size of memory it shows.
Does the system have a dvd player

Lastly has there been any update either software or hardware done prior to your issue?
Any new software installed or downloaded prior to your issue
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#5
rshaffer61

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"Hi

I know your profile said not to send you messages about my topic, but just wanted to let you know that I'm really not that great with comps...
If there's any way you can access my comp, or add me on hotmail (I can use www.ebuddy.com or my RUBBISH laptop) then let me know.
I'm really determined to fix it. I've got a few weeks left of my last year of uni and I obviously rely on my comp for my uni work.
So if there's any way it'd be easier, then let me know."


The reason everything needs to be done within the thread as others may have a similar problem and anything done here may help them.
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#6
DonnaCompNoob

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Ok, here it is! Don't laugh - I'm a poor student and my comp gets me by lol:

System: Micosoft Windows XP
home Edition
Verison 2002
Service pack 3

Computer: AMD Sempron™ Processor
1000T
1.60 GHz, 1.00GB of Ram
Physical Address Extension


Used space: 30.6 GB
Free space: 6.57 GB

Manufacturer: micro-Star international Co, Ltd
Model: MS-7312

Memory type: DR2
Size: 1024 MBytes

And yes it does have a DVD player and no updates or anything that I'm away of.
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#7
DonnaCompNoob

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"Hi

I know your profile said not to send you messages about my topic, but just wanted to let you know that I'm really not that great with comps...
If there's any way you can access my comp, or add me on hotmail (I can use www.ebuddy.com or my RUBBISH laptop) then let me know.
I'm really determined to fix it. I've got a few weeks left of my last year of uni and I obviously rely on my comp for my uni work.
So if there's any way it'd be easier, then let me know."


The reason everything needs to be done within the thread as others may have a similar problem and anything done here may help them.



No problem :)
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#8
DonnaCompNoob

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Sorry that memory type should read: DDR2
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#9
rshaffer61

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This may or may not be part of your problem but it is a issue that needs to be taken care of. Your hard drive free space is getting low
Used space: 30.6 GB
Free space: 6.57 GB

Also did you follow the steps I suggested in post 2
If so what were the results. If not please do so
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#10
DonnaCompNoob

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I know my hard drive space is low...

Steps in post #2 didn't do anything. Still not working :)

Edited by DonnaCompNoob, 15 April 2009 - 12:48 PM.

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#11
rshaffer61

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Ok then lets do some basic maintenance
Go to
Start>Control Panel>Add\Remove Programs
Scroll thru and try to uninstall any old programs that are no longer needed or used. Reat until you have everything you don't need removed. Be careful not to remove any programs needed by the system

Next lets run a disk cleanup and defrag
Go to Start>My Computer>Right click on C drive>Properties>Tools>
Run disk cleanup and then run defrag

When done download ATF from my signature below
Install it to your desktop
Click to run the program >> Click Run
Select all and click
Empty Selected

Reboot and let me know how system is running now

I wam research the other problem and will post with suggestions in a little while
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#12
DonnaCompNoob

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Ok then lets do some basic maintenance
Go to
Start>Control Panel>Add\Remove Programs
Scroll thru and try to uninstall any old programs that are no longer needed or used. Reat until you have everything you don't need removed. Be careful not to remove any programs needed by the system

Next lets run a disk cleanup and defrag
Go to Start>My Computer>Right click on C drive>Properties>Tools>
Run disk cleanup and then run defrag

When done download ATF from my signature below
Install it to your desktop
Click to run the program >> Click Run
Select all and click
Empty Selected

Reboot and let me know how system is running now

I wam research the other problem and will post with suggestions in a little while


The programme/error occurs when I ty to open add/remove progs. It takes a long time and eventually it comes up with the error message stated in my first post. I can't do anything to add or remove progs.
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#13
rshaffer61

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Lets see what you have in your startup
Please click on
Start>>Run>>Type in msconfig>>>press enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.


If that doesn't show the problem then


Lets see what you have in your startup services area
Please click on
Start>>Run>>Type in msconfig>>>press enter
Now click on Services
Click on Hide All Microsoft Services
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a service problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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