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BSOD during certain actions in game


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#1
Sir_Grey

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i have just recently started playing chronicles of spellborn, but im finding it very stressful, because at certain parts in the game, like say i interact with an object which spawn another object, and sometimes random spots, but always the same spots, i get the BSOD stop error 0x0000008E (0xC0000005.... and it references igxpdv32.dll, i have tried updating my gfx card, running the game in low gfx un installing and reinstalling the driver, and nothing has worked.

CPU info: Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: Acer, inc.
System Model: TravelMate 2480
BIOS: ZR1 v1.3503 3E03
Processor: Intel® Celeron® M CPU 440 @ 1.86GHz
Memory: 2038MB RAM
Page File: 662MB used, 4279MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)

GFX info:Intel® Graphics Media Accelerator Driver for Mobile Report


Report Date: 04/15/2009
Report Time[hr:mm:ss]: 09:16:34
Driver Version: 6.14.10.4926
Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)
Default Language: English
DirectX* Version: 9.0
Physical Memory: 2038 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 224 MB
Graphics Memory in Use: 10 MB
Processor: x86 family 6 Model 14 Stepping 12
Processor Speed: 1866 MHZ
Vendor ID: 8086
Device ID: 27A2
Device Revision: 03


* Accelerator Information *

Accelerator in Use: Mobile Intel® 945 Express Chipset Family
Video BIOS: 1313
Current Graphics Mode: 1280 by 800 True Color (60 Hz)

information

Game requirement:
Minimum System Requirements Recommended System Requirements
Windows XP/Vista Windows XP/Vista
Pentium 4 2.0 GHz Pentium 4 2.6 GHz
Memory 1 GB Memory 2 GB
Hard disk space 12 GB Hard disk space 12 GB
3D Graphics card, 128MB
Pixel Shaders 2 Support
3D Graphics card, 256 MB
Pixel Shaders 2 Support

DirectX 9.0c or higher DirectX 9.0c or higher
Internet Connection Broadband Internet Connection Broadband


-if you need any other info, let me know-

Edited by Sir_Grey, 17 April 2009 - 11:24 AM.

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#2
Oreo Collas

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Hello Sir_Grey

Welcome to G2G! My name is Oreo Collas and I'll be helping today. Please be sure that you print or copy all of the instructions to a document on your desktop as many of the directions may require you to log into Safe Mode or unhook your internet connection.

IMPORTANT NOTE: Please make sure to read through all the directions and make sure that you understand them completly before doing any thing. If there is something that you do not unsderstand then let me know and I will elaborate. Skipping steps, working out of order, or working ahead of the directions may cause undesireable results.

First of all, I'd like to check if there is possibly another program interfearing with your game.

1) Click on your start button (Usually at the lower left corner.)
2) Select "Run" (If you do not have that option let me know and I'll walk you through how to get it to show up.)
3) Type in "msconfig" (Without the quotes (").) and hit "enter"
4) Click the radio button next to "Selective Startup"
5) Select the tab at the top lables "Startup"
6) Uncheck all of the boxes there except for the ones relating to your firewall and your virus protection software. (If you're not sure what those are then let me know what software you are useing to protect yourself.)
7) Click "OK"
8) You will get a pop up asking you if you want to reboot. Reboot now.

Start your game and see if you get the same error.
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#3
Sir_Grey

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i still got the error, then when i logged back in i got a "windows has recovered form an issue" the send, dont send window, with this info; BCCode : 1000008e BCP1 : C0000005 BCP2 : BF05A216 BCP3 : A78E3B24
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

C:\DOCUME~1\john\LOCALS~1\Temp\WERf75b.dir00\Mini041409-07.dmp
C:\DOCUME~1\john\LOCALS~1\Temp\WERf75b.dir00\sysdata.xml
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#4
Oreo Collas

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Try running in safe mode.

1)Turn on your computer
2)After the BIOS screen goes away start hitting F8
3)You should get a list of startup options. Select Safe mode.
4)Try to run your game now. Don't be alarmed if your game does not run. Some games may not run in safe mode.
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#5
Sir_Grey

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no, it has to run gameguard, and gameguard runs into an error is safe mode. its not that the game gets BSOD all the time, but only in certain areas during certain events, like i can play for four hours, but if i interact with an object and say it spawns a ghost npc ill get BSOD, or sometimes its just areas in the game, the BSOD that pops up says to try disabling bios options like shading and caching but i dont know if it would help or not, should i try updating the bios? if so how do i do it. if this wont work, whats your next step you want me to try? :)
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#6
Oreo Collas

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Are you able to uninstall and reinstall the game with out loosing yout saved data?
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#7
Sir_Grey

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yes its an MMMORPG, so the data is saved on the server.
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#8
Oreo Collas

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Try uninstalling and reinstalling.
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#9
Sir_Grey

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nope, its still giving me the same error.
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#10
Oreo Collas

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Are you useing a GeForce FX graphics card? I've seen people have this problem with that card. Make sure your graphics drivers are up to date. Let me know if that works.
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#11
Sir_Grey

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its drivers are up to date, ive even uninstalled and reinstalled them.

GFX info:Intel® Graphics Media Accelerator Driver for Mobile Report


Report Date: 04/15/2009
Report Time[hr:mm:ss]: 09:16:34
Driver Version: 6.14.10.4926
Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)
Default Language: English
DirectX* Version: 9.0
Physical Memory: 2038 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 224 MB
Graphics Memory in Use: 10 MB
Processor: x86 family 6 Model 14 Stepping 12
Processor Speed: 1866 MHZ
Vendor ID: 8086
Device ID: 27A2
Device Revision: 03


* Accelerator Information *

Accelerator in Use: Mobile Intel® 945 Express Chipset Family
Video BIOS: 1313
Current Graphics Mode: 1280 by 800 True Color (60 Hz)
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#12
Oreo Collas

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Alright. Download Memtest86 from my signature and remove all the RAM from your computer except for one RAM stick. Run the test about 5 times. If it all check out good then swap the RAM and run the same test about five times again. Repeat this for each stick of RAM that you have in your computer. Let me know if all your RAM checks out alright and if you get any errors.
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#13
Sir_Grey

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no, it checked out, no issues or errors.
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#14
Oreo Collas

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I am sorry, but I am out of ideas as to what might be causing this for you. The only other thing I can think of is a possible malware infection, but I see no evidence that is is or is not. I will see if I gan get someone else to assist you with this issue.
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#15
Sir_Grey

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alright well ty for your time.
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