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New MB and HD on HP Pavilion 762N No Windows XP CD back up on D drive,


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#1
Thechosenone

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I bought an HP Pavilion 762N a few years ago. It did not come with a Windows XP CD, but it had windows backup on the D drive. Couldnít take it back because I bought it while visiting family and I lived in a different state. I did not realize it did not come with a CD until I got it home. Just had a new motherboard and hard drive installed. Windows system restore does not work, not even in safe mode. Did something really stupid last night, even though I checked the zipped file for infections, I did not realize that it did not work on the exe file. I activated a Trojan horse Agent2.DRC , AVG kicked in with more infections that I could stop. So I immediately shut the computer off, and unplugged the computer from the internet before turning it back on. Ran a full virus scan but all AVG does is put it a vault, a lot of my system32 files were infected. I read the Malware and Spyware Cleaning Guide. Download the programs and will put them on a CD to fix my computer, but hereís what my problem is, there are several warnings to make a system restore point first. I canít get mine to work, I read the How-to repair Windows XP, How to Perform an In-Place Upgrade but that is only with the Windows XP CD which I donít have, itís all on my D Drive. I donít know what to do, I am afraid to hook my PC back up to the internet. I donít know how to work the windows back up from the D drive, and I am afraid start messing with the system files with out it. I can back up the computer but I will only be backing up the infection with it. Any suggestions and or help would be greatly appreciated. I feel like an idiot, granted I am no where near geek status, but I have enough common since to know better than to install something with out do a restore first. I just assumed I would be able to do it from safe mode if something when wrong and I know better than to assume as well, which makes me an even bigger idiot. I need help please. Thank you in advance for your help and your time. Blessings to you and yours. L
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#2
rshaffer61

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Please go to the "Malware Forum" link in my signature below and follow the instructions at the top
Especially the "You Must Read This Before Posting A HijackThis Log".

That will give you several steps that will help you clean up 70 percent of all problems by yourself.
If at the end of the process you are still having difficulty start a topic and post the requested logs in THAT forum.
Once the malware technicians have cleared out any infection and given you a clean bill of health, and if the problem continues then feel free to post back here and we can investigate the problem even more.

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
Thechosenone

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Yes thank you, I spent a good part of the day reading files in the Malware Forum before I posted my question. I apologize if it was not in the right place. As to the guides as I said in my post I copied all the programs onto a CD to use on my computer. Though in almost every paragraph it says to do a system restore first before using the programs. That is why I posted my question I don't know how to do that. My system restore does not work. I followed the links and read that it is because of the new Mother board, and I need to reinstall windows from the CD that came with my windows. This is my problem I have no windows CD; it did not come with one though it is on my D drive. I have a windows reg number on my computer. Thing is I don't know how to reinstall windows from the D Drive. I can start rooting out the virus or the malware, but if I damage my windows in the process I won't be any better off. Again I apologize if I did not post my question in the right place or it I gave too much info and there for my question was confusing, this was not my intent. I have never used a chat or forum before. And considering the predicament that I am in, no doubt you can tell I am not quit as intelligent as I had hoped. I know your all very busy and I tried to find the solution by myself, I just did not see one. If you say follow the Malware and Spyware Cleaning Guide and don't worry about a system restore that I will not mess up my windows, that you just say that to drum into peoples heads its just prudent, than that is what I will do. Though I would guess the warnings are there for a reason, and I need to fix my system restore first, but again I say I don't know how to do that from the D drive.
Again thank you for your help and time.
L
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#4
rshaffer61

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Okey Dokey. Download Erunt from my signature below. This will do the backup for you. Let me know when completed and We will move on from there

ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

Edited by rshaffer61, 16 April 2009 - 08:09 PM.

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#5
Thechosenone

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Thank you for helping me, I truly appreciate it. I have the program on CD and ran it yesterday, it was the only one with out a warning to do a system restore first. I apologize for taking so long to get back to you. I am not using my computer to access the internet because of the infection, I am using another one, and I need to wait until it is convenient for the owner. Again I appreciate your help. I would have used the windows CD from this computer if it had come with one, but it also has windows on the D drive. I called my sister and asked to borrow hers but itís the same for her. I have a windows registration sticker with the number on my computer and I was guessing that as long as I had a valid number any CD would do. Though I can't seem to get my hands on a Windows XP CD to find out either way.
Before my first post I had gone to the Malware and Spyware Cleaning Guide and copied all the programs onto a CD to use on mine. Anyway thank you again for your help and time. L
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#6
rshaffer61

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"I have a windows registration sticker with the number on my computer and I was guessing that as long as I had a valid number any CD would do. Though I can't seem to get my hands on a Windows XP CD to find out either way. "

The Xp you get must be the same as what the sticker says was originally installed on the system...Home or Pro

Before doing anything with Xp if the system will boot into normal windows and fromr eading your initial post it still does, Then you can connect to the internet I would suggest you go to the malware forum and post your topic there with the requested logs from the tutorial I mentioned in my first post. Be patient as the techs in that forum are very busy.
They have been specially trained to fight malware and virus's. You have erunt backup now but that won't matter as they will create a clean restore point for you when they are done. Please do not attempt any steps other then those outlined in the tutorial. Please link this topic to the malware forum inyour first post in that topic.
When they are done and if he problem still is a issue then return here and let us know that the tech has given you a clean bill of health. Please link that topic here so we can check in case they had you run any of the non malware programs to make sure we don't duplicate any un needed test.
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#7
Thechosenone

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Thank you for your help, sorry for the delay we had a family emergency, needless to say the hospital is not the best place to be working on a computer.
As soon as it was possible I made the new post in the other form and uploaded my logs. The URL is
http://www.geekstogo...ef-t237019.html

Do you need me to contact you when they have replied or will you be keeping an eye on it yourself? Let me know if there is something specific I need to do, if not I will just wait and see. Thank you again for your help and your time. Lorraine
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