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how do i fix my laptop


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#1
bosredsox1992

bosredsox1992

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one day i turned on my computer and a notice came up after i logged in but before everything loaded up giving me two options; buy windows vista, or buy later. for the past like 2 months i have just been saying buy later and then it lets me on my computer with some restrictions and almost no security system because it wont let me run anything. when i purchased my laptop in 2007 it came with windows vista but i wasnt givin any codes to redeem it which would have also been helpful. i dont want to spend 80 bucks on an operating system when i should have one. one the bottom left of the background there is a little notice that doesnt go away saying that i do not have a genuine copy of windows vista. can anyone help me.
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#2
Belinrahs

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hello bosredsox1992

where did you buy your computer? was it brand-new when you bought it or was it secondhand?

Please run the MGA Diagnostic Tool and post back the report it shall produce:
  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.

Edited by Belinrahs, 17 April 2009 - 07:54 AM.

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#3
bosredsox1992

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Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c533
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.002
ID: {EDD79987-ACE8-4C15-A351-6649C79E0995}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista ™ Home Basic
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EDD79987-ACE8-4C15-A351-6649C79E0995}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-585707055-3553627598-3648400478</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>ÿ</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.27</Version><SMBIOSVersion major="2" minor="4"/><Date>20080215000000.000000+000</Date></BIOS><HWID>7C303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>715E8618FE53DD8</Val><Hash>wf8sdhUfrBfo6irXZyUzjYWi6HU=</Hash><Pid>70145-748-7439023-57869</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows™ Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600021-02-1033-6000.0000-3642008
Installation ID: 012420007733100494040701628635250181470303562406935801
Processor Certificate URL: http://go.microsoft....k/?LinkID=43473
Machine Certificate URL: http://go.microsoft....k/?LinkID=43474
Use License URL: http://go.microsoft....k/?LinkID=43476
Product Key Certificate URL: http://go.microsoft....k/?LinkID=43475
Partial Product Key: 44MV3
License Status: Notification
Notification Reason: 0xC004F059.

HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ8krFhBfLYCckaDjvv8U8JQ8vReJhShrNusViqF

OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HP SPARTAN
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm

i bought the laptop brand new at best buy in late 2007. the problem started about 2 or 3 months ago.
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#4
usasma

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The laptop should have a product key sticker on the bottom, that's the important part of Windows for you.
Have you made (or do you have) the recovery CD's for the system?

The first thing to try would be to activate Windows through Microsoft. Here's a link that describes it: http://www.microsoft...vation-faq.aspx
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#5
Belinrahs

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usasma is correct, I second his instructions. According to MGADiag:

Validation Diagnostic: 
Resolution Status: N/A

it needs to be activated. If there's any way that you can enter a new product key try entering the one from your Windows Vista Home Basic sticker on the bottom of your computer. At that point try to activate over the internet. If you still have trouble, activate over the phone. You may get transferred to a human through which you may get a replacement product key. Your key, after all, should be genuine if you bought the laptop, and Microsoft owes you a new one if it's not working.
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#6
Starrin19

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We are having close to the same problem with one of the 2 laptops we got from best buy around early 2007. The thing worked fine for about 2 years now (just long enought for the warrenty to be gone) and now it is telling "windows vista ™ Build 6000 this copy of windows is not genuine" in the bottom right hand corner.

to top it all off we cant get the system disk or the back up disk to read in the cd rom too so we cant even start there.


Any help would be great We already spend 6 hours on the phone with Microsoft.

Starrin19
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