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Cant Update iTunes & QuickTime


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#1
IaBi

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Heyah Fellow Geeks

I am currently and have been having problems updating my iTunes for a while now.
Whenever the software finds an update the program asks my permission to download and install the update.
Everything flows perfectly until i get to the point of installing the update, in which the installer, that installs the update for iTunes & QuickTime, asks for a file called QuickTime.msi
Consequently, i find this file and place its location in the "use source" blank and afterward i click on OK button. After clicking the OK button i get a message saying that basically its not the right .msi file, and i really cant find any other msi to do with QuickTime.
I have attached two photos showing the request for this msi file and the rejection of the file i indicated

I really hope somebody can help me with this problem, my lastest database of iTunes is "iTunes Version 8.0.2.20"

Thanks Alot
IaBi

Edited by IaBi, 17 April 2009 - 11:17 AM.

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#2
IaBi

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Here are the two photos i mentioned in the above post

Attached Thumbnails

  • iTunes___QuickTime_Updating_process_1.JPG
  • iTunes___QuickTime_Updating_process_2.JPG

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#3
Gibso

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When updating iTunes can you unselect to update Quicktime?

Try uninstalling Quicktime from Add/Remove Programs and then trying to download afresh from Apple.

You may have to uninstall iTunes & Quicktime completely and then installing both afresh.
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#4
IaBi

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Thanks for the reply

The problem is that i can uninstall the program unless i have that .msi file because it asks me for the same thing.
I don't have a clue what to do
Can anyone else help or does anyone else have any ideas ??
Thanks Alot
IaBi
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#5
Gibso

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  • Download the Windows Installer Utility from here.
  • Save the set-up file to your desktop.
  • Close all open applications.
  • Double-click on "msicuu2.exe" which should be an icon on your Desktop.
  • Follow the on-screen instructions to complete the installation.

    (Once installation has completed)

  • Click on "Start" and select "All Programs".
  • Look for "Windows Installer Cleanup Utility".
  • Once open, you will be presented with a window.
  • Locate iTunes, highlight it, and select "Remove".
  • iTunes should now be removed from your system.

Edited by Gibso, 24 April 2009 - 12:29 PM.

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#6
IaBi

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Heyah Gibso

Thanks alot it seems to have removed iTunes & QuickTime
im going to install iTunes back on again & hopefully it will work
Thanks Alot
IaBi
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#7
Gibso

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Heyah Gibso

Thanks alot it seems to have removed iTunes & QuickTime
im going to install iTunes back on again & hopefully it will work
Thanks Alot
IaBi


No problem, let me know how you get on :)
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