[UW1]

I like to think I know what I'm doing with my computer, but this has me confused and frustrated, so I'm really hoping someone can help me.

Last week, IE6 started crashing a lot, particularly if I have more than one page open at a time, the usual 'needs to close' message appears, and the error code is:

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 10011e39

Sometimes this is quickly followed by Dr Watson Post Mortem Debugger 'needing to close':

EventType : BEX P1 : drwtsn32.exe P2 : 5.1.2600.0 P3 : 3b7d84a2
P4 : dbghelp.dll P5 : 5.1.2600.2180 P6 : 4110969a P7 : 0001295d
P8 : c0000409 P9 : 00000000

On restarting the computer, I have had a problem with the computer loading as far as the desktop wallpaper then stopping (no task bar, icons, etc.) which I fixed twice by starting up in Safe Mode and using System Restore. Unfortunately, the problem with IE remains and whilst I seem to be okay in Firefox I'm concerned I have a virus or similar which may start to effect other programs.

Any help/advice extremely welcome - please help out a damsel in distress!

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1. Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- installed security programs (antivirus, firewall)

2. Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.

[Broni]

1. Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- installed security programs (antivirus, firewall)

2. Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.

[UW1]

Thank you for replying so fast! I really hope you can help me

Here's all the information... at least, I hope this is eveything you need...

Genuine Intel ® CPU
T2050 @ 1.60GHz
1.60GHz, 504MB of RAM

C drive - Capacity = 37.2GB, Free Space = 11.9GB
D drive - Capacity = 29.3GB, Free Space = 12.6GB
(all programs, etc. are on the C drive, and the D drive is just files/folders, if that matters...)

Anti-virus, anti-spyware, etc. programs installed are:
AVG
Spyware Blaster
Spybot Search & Destroy
XoftSpySE
plus Windows Firewall is switched to ON

Mini Dump files are attached.

Attached Files

•  Mini_Dumps.zip   168.15KB   225 downloads

[Broni]

The errors are very inconclusive.
The latest ones are KERNEL_MODE_EXCEPTION_NOT_HANDLED_M at win32k.sys
You also have IRQL_NOT_LESS_OR_EQUAL at avgtdix.sys, and PAGE_FAULT_IN_NONPAGED_AREA implicating memory_corruption

Let's start with little test....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Use IE, and see, if it's gonna behave.

[UW1]

I did exactly what you said, opened IE, and it almost immediately crashed with the same error.

Please advise what I should try next... and how to get those settings back how they used to be, assuming that I need to do that?

[Broni]

Just to make sure....

I suggest that you start a new topic in the Malware Removal - HiJackThis™ Logs Go Here area.

Before you post a log click on this link --> You Must Read This Before Posting A Hijackthis Log
this will give you a few preparations to make, as well as instruction for posting your Hijackthis log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).