Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Dell Inspiron 6000 No Internet Connectivity


  • Please log in to reply

#1
con3636

con3636

    Member

  • Member
  • PipPip
  • 23 posts
My Dell Inspiron 6000 laptop won't connect to the internet at all :) . Its using a Broadcom 440x 10/100 Integrated Controller but both the wired and wireless won't connect. I'm really only worried about the ethernet but it hasn't connected in a year. Other computers on the home network work but not this one. After working on it my own I can get the windows update to connect but my browsers still won't work. Any help? Thanks :)
  • 0

Advertisements


#2
Dan

Dan

    Trusted Tech

  • Retired Staff
  • 1,771 posts
Hey con3636,

Try restarting your machine in Safe Mode with Networking, and then see if you can connect to the Internet using your preferred web browser.

Step 1 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

If you were able to get a connection in Safe Mode, please do Step 2; if you were not able to, please do Step 3.

Step 2 - Generate a startup and uninstall list:
Please download HijackThis (if you do not already have it) and install it -- once it is installed, restart your computer. Once the computer starts up (ensure you are not in Safe Mode), can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

Step 3 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan
  • 0

#3
con3636

con3636

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
Sorry about the delay, it should move pretty quickly from here.

StartupList report, 5/18/2009, 6:54:25 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v7.00 (7.00.6000.16791)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Juniper Networks\Odyssey Access Client\odClientService.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Juniper Networks\JUNS\dsAccessService.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\oodag.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Digital Line Detect.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Apoint = C:\Program Files\Apoint\Apoint.exe
ATIPTA = C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
dla = C:\WINDOWS\system32\dla\tfswctrl.exe
ISUSPM Startup = C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
ISUSScheduler = "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
osCheck = "C:\Program Files\Norton AntiVirus\osCheck.exe"
Symantec PIF AlertEng = "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\ssstars.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll - {4D25F921-B9FE-4682-BF72-8AB8210D6D75}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Yahoo!\Common\yiesrvc.dll - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897}
(no name) - C:\WINDOWS\system32\dla\tfswshx.dll - {5CA3D70E-1895-11CF-8E15-001234567890}
ZoneAlarm Spy Blocker BHO - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Norton AntiVirus - Run Full System Scan - Ev.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://fpdownload.ma...director/sw.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINDOWS\system32\legitcheckcontrol.dll
CODEBASE = http://go.microsoft....k/?linkid=39204

[Installation Support]
InProcServer32 = C:\Program Files\Yahoo!\Common\Yinsthelper.dll
CODEBASE = C:\Program Files\Yahoo!\Common\Yinsthelper.dll

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.micros...ntent/opuc3.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\system32\Macromed\Flash\Flash9e.ocx
CODEBASE = http://fpdownload2.m...ash/swflash.cab

[JuniperSetupSP1 Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\JUNIPE~1.OCX
CODEBASE = https://juniper.net/...perSetupSP1.cab

[JuniperSetupClient Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\JUNIPE~2.OCX
CODEBASE = https://juniper.net/...SetupClient.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll
WPDShServiceObj: C:\WINDOWS\system32\WPDShServiceObj.dll

--------------------------------------------------
End of report, 7,120 bytes
Report generated in 0.891 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Reader 7.0.9
Age of Empires III
Age of Mythology
Age of Mythology - The Titans Expansion
ALPS Touch Pad Driver
AOLIcon
AppCore
ATI Control Panel
ATI Display Driver
AV
Banctec Service Agreement
Broadcom 440x 10/100 Integrated Controller
Broadcom Management Programs 2
CambridgeSoft ChemDraw Std 9.0
ccCommon
Cisco Clean Access Agent
Complete Map Pack: Strategy
Conexant D110 MDC V.9x Modem
Critical Update for Windows Media Player 11 (KB959772)
Dell Driver Reset Tool
Dell Media Experience
Dell Photo Printer 720
Dell Photo Printer 720 Logger
Dell Picture Studio v3.0
Dell Support 5.0.0 (630)
Digital Line Detect
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
Dungeon Keeper
Dungeon Keeper 2
EarthLink setup files
eMusic - 100 Free MP3 offer
Forgotten Enemies
Half-Life
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
Intel® PROSet/Wireless Software
Internal Network Card Power Management
Internet Explorer Default Page
Internet Worm Protection
Jasc Paint Shop Photo Album
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro 8 Dell Edition
Jasc Paint Shop Pro Studio, Dell Editon
Java 2 Runtime Environment, SE v1.4.2_03
Juniper Networks Setup Client Activex Control
Juniper Odyssey Access Client
Learn2 Player (Uninstall Only)
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Macromedia Flash Player
Macromedia Shockwave Player
Maple 11
mCore
mDrWiFi
MechWarrior 3
MechWarrior 4 Mercenaries
mHlpDell
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Application Compatibility Toolkit 5.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft User-Mode Driver Framework Feature Pack 1.0
mIRC
mIWA
mIWCA
mLogView
mMHouse
Mod Manager 5
Modem Helper
Mozilla Firefox (3.0.8)
mPfMgr
mPfWiz
mProSafe
mSSO
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML4 Parser
mToolkit
Musicmatch for Windows Media Player
Musicmatch® Jukebox
mWlsSafe
mXML
My Way Search Assistant
mZConfig
NetWaiting
NetZeroInstallers
Norton AntiVirus
Norton AntiVirus (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
O&O Defrag Professional Edition
Paroles
PowerDVD 5.6
PowerISO
QuickBooks Simple Start Special Edition
QuickSet
QuickTime
QuickTime 3.0
Quintessential Player
RealPlayer Basic
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Sierra Utilities
Sonic DLA
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SPBBC 32bit
Spybot - Search & Destroy
Spybot - Search & Destroy 1.5.2.20
SpywareBlaster 4.0
Symantec
Symantec KB-DocID:2003093015493306
SysProtect 1.1.49.2
The Starfleet MOD
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VLC media player 0.9.8a
Winamp (remove only)
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB884020
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB893086
WordPerfect Office 12
Yahoo! ¤u¨ã¦C
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
ZoneAlarm
ZoneAlarm Spy Blocker
ZyDAS IEEE 802.11 b+g Wireless LAN - USB



Windows IP Configuration



Host Name . . . . . . . . . . . . : Everettlabtop

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cinci.rr.com



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . : cinci.rr.com

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-12-3F-DA-31-9A

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.107

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Monday, May 18, 2009 6:57:46 PM

Lease Expires . . . . . . . . . . : Tuesday, May 19, 2009 6:57:46 PM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 12 3f da 31 9a ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.107 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.107 192.168.1.107 20
192.168.1.107 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.107 192.168.1.107 20
224.0.0.0 240.0.0.0 192.168.1.107 192.168.1.107 20
255.255.255.255 255.255.255.255 192.168.1.107 192.168.1.107 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [209.85.171.100] with 32 bytes of data:



PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),



Pinging 209.85.171.100 with 32 bytes of data:



PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
  • 0

#4
Dan

Dan

    Trusted Tech

  • Retired Staff
  • 1,771 posts
No worries.

I see that you have both Zone Alarm and Norton installed on the machine; either of these could be causing your issue. For this reason, I would suggest that you try removing Zone Alarm first (Step 1) and see if the issue persists; if it does, then try remove Norton (Step 2).

Step 1: Remove ZoneAlarm:
Please try to Uninstall ZoneAlarm following one of the methods suggested at this website.

If after removing Zone Alarm you are still experiencing the issue, try Step 2.

Step 2: Remove Norton:
Please download the Norton Removal Tool -- once it is downloaded, move it to the Dell computer and then run it. Restart the Dell machine once the Norton Removal Tool is complete and then see if you can connect to the Internet; can you?

- Dan
  • 0

#5
con3636

con3636

    Member

  • Topic Starter
  • Member
  • PipPip
  • 23 posts
Thanks Dan, that did it! I am actually typing this response on that laptop. Thanks for the help :)
  • 0

#6
Dan

Dan

    Trusted Tech

  • Retired Staff
  • 1,771 posts
I'm glad to hear your issue has been resolved :) Was it Zone Alarm or Norton? Depending on which program you removed, please ensure that your system is still protected (i.e. you have the right amount of software security applications) -- Preventing Malware and Safe Computing.

- Dan
  • 0

#7
Magicmaker

Magicmaker

    New Member

  • Member
  • Pip
  • 1 posts
Hi i have the same problem i think! No internet at all. I did all the steps you wrote but i cant find results.txt
I even installed Win 7 again from scratch but still no internet with cable or wifi :/.
Do you think you could help me? Means a lot
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP