I have a HP Pavilion desktop PC having windows XP professional Operating System. (When I purchased this desktop, it came with Windows XP home edition. I purchased a legal copy of 'Upgrade Windows XP Professional' and I have been using this desktop without any issues for the 3 years).
Over the last month while browsing, my PC got infected with malware (red circle with 'X' mark in the taskmanager and lots of pop-ups). I tried running few spyware/adaware programs but everything was the same. I just left it thinking I will purchase Antivirus software.
Few days backs after I started the PC and tried to login, the system logs me off. I tried with Admin account and the Guest account but it's logs me off. I see the blue screen for a few seconds and logs me off. Then I tried in the Safe Mode, and still the same issue. I did some Googling on this issue and they recommended booting from the Windows XP CD and enter the recovery console. Also it says the reason behind the login and logoff issue is because one of the antispyware/malware might have removed the wsaupdater.exe.
Based on the above suggestion, I tried booting using the 'Upgrade windows xp professional CD'. The System prompted me to hit any key to boot from the CD. It went through loading the drivers,etc, and then a message 'System starting the windows' at the bottom was displayed. After few seconds it displayed the below message ( I couldn't get to the recovery console menu). Below is the message displayed:
"A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps:
Check for viruses on your computer. Remove any new installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
**** STOP: 0X0000007B (0XF78D663C, 0XC0000034, 0X00000000, 0X00000000)"
I think the above message refers to a hardware issue (I might be wrong).
Now, I am not able to login or do anything. What options do I have. I do have important data in the hard drive.
So, my questions are:
1) Firstly, is there a device to back-up the data in the harddrive (I can remove the hard drive from the pc)
to my laptop or any other external hard drive.
2) Secondly, how can i get through the 0X0000007B (0XF78D663C, 0XC0000034, 0X00000000, 0X00000000) issue, so that I can try to recover
3) How do i format the drive (after the backup is done) or clean up the malware/spyware'.
Finally, below are some of the details of my desktop pc:
Mother board Manufacturer: Asustek Computer NC
Release date: 09/18/2006
ROM: 1024 KB
Intel® core 2 CPU 6300 @1.86GHz
Memory Module: 1024 MB DDR2-SDRAM(PC-4200/PC2-4300/33MHz)
Memory : 2GB
Hope somebody can help me