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Blue screen of death, lsass.exe & services.exe error


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#1
enjoi563

enjoi563

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I've been roaming the internet for answers for wha ta solution is but can't find anyone who had the same problem as me.

I was browsing the internet, then all of a sudden this window pops up telling me that my computer isn't safe, and needs to shut down. So it restarts, and when the login screen is supposed to appear, the Blue screen of Death comes up and reads, "IRQL_NOT_LESS_OR_EQUAL." I restart, then before BSOD comes up there's an lsass.exe error. I click cancel, then there's a services.exe error. I'm just extremely confused about the situation, since it seems to change up on me every time I restart the computer.

I am able to load up the computer in Safe Mode every time though. I also tried deleting or uninstalling anything recent that may have been causing the problem, which didn't help.

I know there probably isn't a step-by-step guide on how to fix this, but anything would be helpful at this point.

Thank you.
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#2
edge2022

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Go to the directory C:\Windows\Minidump

Zip up the files you see there, and attach them to your next reply.
Can you also post the make and model of your computer?
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#3
enjoi563

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Go to the directory C:\Windows\Minidump

Zip up the files you see there, and attach them to your next reply.
Can you also post the make and model of your computer?


It's a Dell Dimension E310

When I did open up the Minidump folder, there was nothing in it. However, the folder does not read that 'ts empty and has 3 files in it.

Also, not sure if it's related, but when I opened up in Safe mode it told me that I was low on virtual memory.
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#4
edge2022

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Oh, I forgot that the minidumps are hidden. To see them click on "Tools" and then click on "Folder Options" Under the "View" tab click on "Show hidden files and folders" The you should be able to see the minidumps and attach them to your next reply. Make sure you zip them up before you attach them.

Low on virtual memory sounds like you may need a RAM upgrade. Provide me with an Everest Report. Click on "Everest Instructions" in my sig, and follow the steps.
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#5
enjoi563

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I'm sorta confused. I'm able to see the minidump files now, but what do you mean by zip them up? Sorry that I'm not too knowledgeable on computers.

Also, how can I give you an Everest report if I'm not able to connect to the internet on safe mode?

I appreciate your help so far!
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#6
edge2022

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By zip them up, I mean to put them in a (.zip) compessed archive.
To do this, you should right click in a folder window, and choose New -> Compressed (Zipped) Folder
Then copy the minidumps and paste them in that folder.
Then attach the Compress (Zipped) Folder to your next reply.

In the advanced boot up options window, choose Safe Mode With Networking to be able to connect to the internet in Safe Mode.

http://www.computerh...sues/chsafe.htm
This site has some pictures that might help you out.
Hope that helps. :)
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#7
enjoi563

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--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer D9K3XQ91 (Nick's.)
Generator Administrator
Operating System Microsoft Windows XP Media Center Edition 5.1.2600 (WinXP Retail)
Date 2009-04-21
Time 21:04


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Media Center Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name D9K3XQ91 (Nick's.)
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 2800 MHz
Motherboard Name Dell Dell DV051
Motherboard Chipset Intel Grantsdale-G i910GL/915G/915GL/915GV
System Memory 2038 MB
BIOS Type Phoenix (10/08/05)

Display:
Video Adapter Intel GMA 900
3D Accelerator Intel GMA 900

Multimedia:
Audio Adapter Intel 82801FB ICH6 - High Definition Audio Controller [B-2]

Storage:
IDE Controller Intel® 82801FB Ultra ATA Storage Controllers - 2652
IDE Controller Intel® 82801FB/FBM Ultra ATA Storage Controllers - 266F
Disk Drive WDC WD800JD-75MSA1
Optical Drive SONY CDRWDVD CRX310EE
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 71492 MB (22443 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Linksys Wireless-G PCI Adapter (192.168.1.2)
Modem Conexant D850 56K V.9x DFVc Modem

Peripherals:
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-2]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-2]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-2]
USB1 Controller Intel 82801FB ICH6 - USB Universal Host Controller [B-2]
USB2 Controller Intel 82801FB ICH6 - Enhanced USB2 Controller [B-2]
USB Device USB Human Interface Device
USB Device USB Human Interface Device
--------------------------------------------------------------------------------------------------------------------------
That's my everest report.

Thanks for your patience

Attached Files


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#8
edge2022

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You have 2GB of memory. That seems sufficient. What kind of work do you do on your computer? (photo or video editing, word processing, 3D modeling, etc.)

I am analyzing your minidumps.
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#9
edge2022

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All three of you minidumps point to a graphics driver or graphics hardware as being the problem.
But, these dumps were from February. Were you having problem then? The process in which the exception was handled is wow.exe (World of Warcraft?)

Here is one thing to do. Go to Start -> Run -> dxdiag
Under the "Display" tab, tell me everything that is listed.

Also, you could click on "Memtest Instructions" in my sig, and follow the steps.
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#10
enjoi563

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I don't really do much work on the computer, I have another one for that. This is actually a computer that one of my friends didn't need, so gave it to me. I only use it for the internet. I do have a few games downloaded though, WoW & stepmania are 2 of them.

I didn't have problems in February at all, it just randomly happened the other day.

I'll run dxdiag for you in a sec
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#11
enjoi563

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Under dxdiag it really doesn't tell me much.

Here's what's listed
--------------------------
Device

Name :
Manufacturer : n/a
Chip type : n/a
DAC Type : n/a
Approx. total memory : n/a
Current Display mode : 1024 x 768 (32bit)(1ghz)
Monitor :

Drivers

Main Driver : vga.dll
Version : 5.01.2600.0000
Date : 8/10/2004 6:00:00
WHQL Logo'd : Yes
Mini VDD : vga.sys
VDD : n/a
DDI Version : Unknown

DirectDraw, Direct3D, & AGP Texture aren't available.

Notes :
- The system is using the generic video driver. Please install video driver provided by the hardware manufacturer.
- To test DirectDraw functionality, click the "Test DirectDraw" button above.
- Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.

Before it got to the Display screen, an error popped up saying that "there may have been a problem accessing DirectMusic the last time this program was used"

Edited by enjoi563, 22 April 2009 - 12:57 PM.

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#12
edge2022

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Your graphics driver is not installed properly. Windows is using a low-level driver (non-device specific) to use your graphics card. Your card is onboard, that means that it is an integrated chipset in your motherboard.
Go here: http://support.dell..../...atid=
Expand "Chipset"
There should be only one driver there. Download and install that one.

Then expand "Video"
Download the 2 "Intel -Driver" drivers and install them.
Reboot and see if the problem still happens.

Also once installed, go to the dxdiag and post what you see.
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#13
enjoi563

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I'm not sure if I did anything wrong, but for both of the Intel Drivers, it told me that I already had a newer version of them installed. I did, however, download the Chipset one, but dxdiag is still showing the same results.

Computer still shows BSOD on reboot too.

Should I install the drivers eventhough they are an older version of what I already have? It STRONGLY recommends that I keep it the way it is.
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#14
edge2022

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The system is using a safe driver when you boot into safe mode.
When you boot into normal mode, the driver used is device-specific.

Before you do that though, run memtest. Don't install those drivers yet.
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#15
enjoi563

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Just starting today I can't even boot into safe mode without BSOD appearing.

I don't know what to do now, seeing as how I can't give you anymore information.
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