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Computer Crashed


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#1
Blueyz0

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I shut down the laptop last night and the automatic updates came on and said do not shutdown computer while downloading the updates. it will shut off automatically. So I left and when I tried to start the computer the next day, it would not boot up. I tried to start it in safe mode but I get an error box that states "Windows cannot complete installation in Safe Mode. To continue installing Windows, restart the computer." I restart the computer and it starts to boot up but then just shuts down. It doesn't turn off, but goes into like a sleep mode. I could have a virus, I just don't know. I have tried everything (I think) to get it to boot.
Any help would be greatly appreciated.

Thank you!
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#2
Broni

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1. If you have Windows CD, follow the steps from here: http://icrontic.com/...pair_windows_xp

2. If you don't have Windows CD...
Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow the steps from here: http://icrontic.com/...pair_windows_xp, starting below this picture on page 1:
Posted Image
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#3
Blueyz0

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This is for Windows Vista not Windows XP. Thank you
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#4
Broni

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Oh, I saw XP listed as your OS....

Do you have Vista DVD?
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#5
Broni

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If you have Vista DVD...

http://www.vistax64....tall-vista.html

If you don't have Vista DVD...

1. Create Vista Recovery Disc.

Option 1:
http://www.c4consult...0SOLUCTIONS.htm

Option 2:
Download Vista Recovery Disc iso image: http://neosmart.net/...-disc-download/
Burn it to CD, or DVD: http://neosmart.net/... to a CD or DVD

2. Boot from created disk.
At first screen click on Repair your computer:
Posted Image
This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box:
Posted Image
After this, it will present you with a list of options including startup repair, system restore and command prompt:
Posted Image
Try System Restore, first.
If that doesn't work, try Startup Repair.
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#6
Blueyz0

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Can I do this using an Windows XP computer?
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#7
Broni

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To create Recovery Disk? Yes.
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#8
Blueyz0

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Ok will try and let you know. Thanks!
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#9
Broni

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No problem :)
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#10
Blueyz0

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I created the recovery disk and then proceeded to try and boot from the disk.

At first screen click on Repair your computer: I did this

This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box: This happened

After this, it will present you with a list of options including startup repair, system restore and command prompt: It went directly to start up repair. I got an error message "Start up repair cannot repair this computer automatically".

I then went to System Restore and picked the only date that shows "system checklist". I got an error message "System Restore failed due to unspecified error. The system cannot find the file specified (OX80070002).
I then tried to start the computer the normal way and would receive the blue screen and then it would continuously reboot and get the blue screen.

Am I missing that file from the book disk? Should I try to make another recovery disk?

Thank you
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#11
Broni

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At this point, I'm not sure what else could be done, short of Vista reinstallation :)
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#12
usasma

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I wonder if your hard drive is dying. To check this, follow these steps: http://usasma.vox.co...iagnostics.html This will create a test disk that doesn't rely on Windows.
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#13
Blueyz0

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Ok I'll try that and let you know. Thanks!
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