My computer crashed, requiring a system restore. No problem, ran system restore, used my original XP disc, and everything reinstalled and looked great. Started reloading all my software, and everything worked and loaded fine until I got to Office 2007. Apparently the software is a dvd, not a cd-rom.
The disk would not boot up. Checked Device Manager, ran troubleshooting, and it says device is working properly. I clicked "update drivers", and it tells me there are no driver updates more current than what I have. I opened the drive with the under My Computer, it indicates "0 files". I thought it might just be the disc, since I had just used the same drive and it worked to reinstall all the other software, so I popped in a movie. Same result, and I checked 2 or three other dvd's as well. Front light comes on, I hear spinning, but "0 files".
I visited the Microsoft download site and downloaded from the "updated driver" link just to make sure. No difference.
I then borrowed my son's HP DVD840E and hooked it up via USB cable. I get the same result with that drive as well!
Two seperate online forums (MS and HP) suggested going into "regedit" and removing the upper and lower filters, then go to device manager and uninstall the driver, and shutdown/restart. This did not fix the problem either.
I checked to make sure that "Win DVD" was actually reinstalled, and it is showing on my program list. Just to see if that might be the problem, I also loaded Intervideo DVD as well, with no success in solving the problem. The drive will run all my CD-Rom discs, and will play any regular cd. It just will not read a DVD. From all of this, I'm almost positive the problem is with XP somehow, but it has been over 2 weeks and no one has responded to my problem on the MS forum. I'm at the end of my rope with this! Does anyone have any other suggestions?
BTW, just to get Office 07 on my computer, someone already recommended I click the "download trial version" version of Office 07 from MS site, and just plug in my existing product key where they give you the temporary trial one, but that doesn't work either. It just says "invalid product key", so I'm screwed trying to download the Office software as well!