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#1
janlaree

janlaree

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Hello, I have an Lexmark x75 all in one printer, scanner copier and it's giving me an error message when I try to scan that say the AIO.exe has encounter a problem and it will not scan or copy. But it prints. Any suggestions?
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#2
rshaffer61

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Go HERE and download the newest drivers for your system.
The file name you need is at the bottom and it is named:
CJXP75LE.exe

Please let me know if this fixed your problem

Edited by rshaffer61, 25 April 2009 - 06:51 AM.

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#3
janlaree

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I downloaded the newest drivers and it still gives me the same error message.
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#4
rshaffer61

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This error also can be caused by a malware infection. I suggest you

Please go to the "Malware Forum" link in my signature below and follow the instructions at the top
Especially the "You Must Read This Before Posting A HijackThis Log".

That will give you several steps that will help you clean up 70 percent of all problems by yourself.
If at the end of the process you are still having difficulty start a topic and post the requested logs in THAT Forum.
Once the malware technicians have cleared out any infection and given you a clean bill of health, and if the problem continues then feel free to post back here and we can investigate the problem even more.

Add a link to this topic so that malware tech can see what steps have been taken here
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#5
janlaree

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Hello, After doing all of the above I'm still having a problem with my lexmark all in one printer scanning and copying also I copied all those log files and I have not heard back from anyone. Is there anything else I can do? I sure would appreciate some help.
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#6
edge2022

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If it has been more than 3 days waiting in the malware forum, then post again in the Waiting Room.
http://www.geekstogo...-Room-f100.html
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