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#1
davem518

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http://www.geekstogo...wn-t235647.html

Any further help will be greatly appreciated
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#2
rshaffer61

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Let's try msconfig again but this time we're going to look at whats starting instead of the services


Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results

If this does not help then do the following steps in order as I have typed them. Reply back with results after each scan and let me know if it fixed the problem

Go to
Start>>Run>>>type in Chkdsk /f
click enter...it will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
When completed it will boot the system back into windows.

Let me know if this fixs the problem


Go to
Start>>Run>>>type in Chkdsk /r
click enter...it will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f
Note... there are 5 stages...it may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS... this can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixed the problem

If not we will have to do a System File Check

Edited by rshaffer61, 25 April 2009 - 08:21 AM.

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#3
davem518

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I unchecked everything in msconfig and restarted, but the problem remained. I ran both chkdsk scans, but it keeps happening after that too.

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 1620 unused index entries from index $SII of file 0x9.
Cleaning up 1620 unused index entries from index $SDH of file 0x9.
Cleaning up 1620 unused security descriptors.

299178463 KB total disk space.
181565548 KB in 126911 files.
45360 KB in 10890 indexes.
0 KB in bad sectors.
221951 KB in use by the system.
65536 KB occupied by the log file.
117345604 KB available on disk.

4096 bytes in each allocation unit.
74794615 total allocation units on disk.
29336401 allocation units available on disk.

Internal Info:
70 2e 02 00 54 1a 02 00 99 02 03 00 00 00 00 00 p...T...........
88 20 00 00 00 00 00 00 fb 07 00 00 00 00 00 00 . ..............
54 ac 16 0c 00 00 00 00 aa 4e b5 38 00 00 00 00 T........N.8....
d8 64 24 12 00 00 00 00 00 00 00 00 00 00 00 00 .d$.............
00 00 00 00 00 00 00 00 f4 f2 7d 5e 00 00 00 00 ..........}^....
99 9e 36 00 00 00 00 00 b0 39 07 00 bf ef 01 00 ..6......9......
00 00 00 00 00 b0 e1 49 2b 00 00 00 8a 2a 00 00 .......I+....*..




Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up 3 unused index entries from index $SII of file 0x9.
Cleaning up 3 unused index entries from index $SDH of file 0x9.
Cleaning up 3 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

299178463 KB total disk space.
181563804 KB in 126831 files.
45332 KB in 10890 indexes.
0 KB in bad sectors.
222239 KB in use by the system.
65536 KB occupied by the log file.
117347088 KB available on disk.

4096 bytes in each allocation unit.
74794615 total allocation units on disk.
29336772 allocation units available on disk.

Internal Info:
70 2e 02 00 04 1a 02 00 f8 01 03 00 00 00 00 00 p...............
88 20 00 00 00 00 00 00 aa 01 00 00 00 00 00 00 . ..............
76 72 fc 0b 00 00 00 00 46 06 2b 38 00 00 00 00 vr......F.+8....
76 cc 5e 0e 00 00 00 00 02 91 22 8c 09 00 00 00 v.^.......".....
28 27 16 fa 04 00 00 00 be 1c 18 e0 0e 00 00 00 ('..............
99 9e 36 00 00 00 00 00 b0 39 07 00 6f ef 01 00 ..6......9..o...
00 00 00 00 00 70 c6 49 2b 00 00 00 8a 2a 00 00 .....p.I+....*..
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#4
edge2022

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If not we will have to do a System File Check


Lets do that.
Go to Start -> Run -> sfc /scannow
If it prompts you for the Windows CD, that means that it has found a missing or corrupted system file.
If it closes after the scan is done, then no errors were found.

If you don't have your Windows CD, try this workaround: http://windowsxpsp2p...to-use-sfc.html
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#5
edge2022

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Also go to Start -> Run ->compmgmt.msc
Expand event viewer. Look under each category for recent errors or warnings.
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#6
davem518

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I have the recovery discs I made when I first bought my computer, will those work or does it need to be an OEM Windows disc?
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#7
edge2022

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You can try those recovery discs you made, but first try the workaround I told you about in post #4.
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#8
davem518

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Well the workaround didn't work, and neither did my recovery discs. I just clicked cancel each time it asked me to insert the disc, and after the scan completed I found these entries in the event viewer for Windows File Protection:

The system file c:\windows\system32\plugin.ocx could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\ehcircl.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\zh-chs\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\de\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\fr\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\ja\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\ko\ehepgdat.resources.dll could not be copied into the DLL cache. The specific error code is 0x000004c7 [The operation was canceled by the user.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\ehiepg.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\ehituner.dll could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

The system file c:\windows\ehome\snchk.exe could not be copied into the DLL cache. The specific error code is 0x00000000 [The operation completed successfully.
]. This file is necessary to maintain system stability.

I didn't find any errors or warnings in the event viewer. One thing I did notice was that the sfc program would ask me to insert an XP Pro installation cd, and I have XP Media Center Edition. I thought that was kind of odd.
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#9
edge2022

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One thing I did notice was that the sfc program would ask me to insert an XP Pro installation cd, and I have XP Media Center Edition. I thought that was kind of odd.


I don't know about that. Try to get a Media Center Retail CD that also has the same service pack that came with your installation of Windows when it was first installed.
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#10
davem518

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Well I couldn't get ahold of one, so I just ended up reinstalling Windows. I do appreciate all of the help you gave me though, I will definitely come back here if I have any problems in the future.
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#11
edge2022

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I that fixed your problem, then this is resolved. Good Job, and hope to see you again at G2G. :)
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