[lysistrata7]

By root of my drive would that be at the C:\ level? If so, I do not have it. No sfc doesn't say which files I need.

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No wonder the registry edit isn't working. Usually most of the time, XP keeps the backup of system files in the i386 folder.
Try to get the Windows CD from someone then.

We can try one thing when you are getting the CD. Go to the directory C:\Windows\Minidump
Make sure that hidden files are visible.
If you find any recent ones, zip them up and attach them to your next post.

Have you seen any blue screens?
Go to Start -> Run -> compmgmt.msc
Go to the Event Viewer, and check if there are any recent warnings or errors in any if the categories.

Lets see if this is a hardware issue rather than a software one. Burn Ubuntu to a disc. See "Backup Files Without Windows" in my sig for a tutorial. Once you boot into Ubuntu, try playing back some audio or video files. Do they sound ok?

[edge2022]

No wonder the registry edit isn't working. Usually most of the time, XP keeps the backup of system files in the i386 folder.
Try to get the Windows CD from someone then.

We can try one thing when you are getting the CD. Go to the directory C:\Windows\Minidump
Make sure that hidden files are visible.
If you find any recent ones, zip them up and attach them to your next post.

Have you seen any blue screens?
Go to Start -> Run -> compmgmt.msc
Go to the Event Viewer, and check if there are any recent warnings or errors in any if the categories.

Lets see if this is a hardware issue rather than a software one. Burn Ubuntu to a disc. See "Backup Files Without Windows" in my sig for a tutorial. Once you boot into Ubuntu, try playing back some audio or video files. Do they sound ok?

[lysistrata7]

I do not have a Minidump folder in C:\WINDOWS\. There are tons of Errors in "Application" which have a source of Userenv and an event of 1085. There are also a number of errors in "System" with a source of Service Control Manager which appear periodically with event number 7023 and 7000. Also under system are errors related to W32Time with even numbers 29 & 17. There are quite a few errors on 4/10 with a source of cdrom and event 7. Also on this date there are 2 DCOM errors with event 10005 and 4 Service Control Manager errors with event number 7001. Another error on this date is from PlugPlayManager with event number 12. There are a number of errors from February with a source of Windows Update Agent and event number of 16. April 10th is when my new harddrive was installed (the computer name changed). Also, prior to this my computer had to be re-imaged due to malware (this occurred 2/26/2009). I will try the Ubuntu next.

[rshaffer61]

Excuse me for stopping in edge and lysistrata7, Just reading everything I just wanted to ask something.
How did the OS get on the drive if there is no disk to install it?

[lysistrata7]

This is a campus laptop and so the IT people took care of the install - unfortunately, classes just ended and so it is on me to fix it now.

[rshaffer61]

OK that's understandable. Also looking at Everest report I noticed this

Display:
Video Adapter NVIDIA Quadro NVS 140M (512 MB)
Video Adapter Quadro NVS 140M (512 MB)
Monitor Plug and Play Monitor [NoDB]

Network:
Network Adapter Broadcom NetXtreme Gigabit Ethernet
Network Adapter Intel® PRO/Wireless 3945ABG Network Connection (192.168.1.100)
Modem Conexant HDA D330 MDC V.92 Modem

Directing this to edge... there are two network and video adapters displayed

[edge2022]

Directing this to edge... there are two network and video adapters displayed

I don't know what to make of this. Use the hotkey WIN (the key with the Windows logo on it) and Pause\Break, to open the System window.
Then go to the Hardware tab, and click on Device Manager.

Expand Network Adapters, and tell me everything that is listed under there
Expand Video Adapters, and tell me everything listed under there.

[lysistrata7]

I downloaded and tried to use Ubuntu but it kept saying it didn't have the correct drivers or software to play any avi, mp3 or mp4 file.

Network adapters: 1394 Net Adapter, Broadcom NetXtreme Gigabit Ethernet, and Intel® PRO/Wireless 3945ABG Network Connection

Display adapters: Novell ZENworks Remote Management Driver and NVIDIA Quatro NVS 140M

Sound, video and game controllers: Audio Codecs, Legacy Audio Capture Devices, Media Control Devices, SigmaTel High Definition Audio CODEC, and Video Codecs

Is this what you needed?

[edge2022]

When Ubuntu boots up, it plays a startup sound. Does that sound ok, or choppy?
That is what I needed. The codecs don't appear to be the problem.

Your network and display adapters look ok too.

EDIT: And also, does this happen in safe mode too? Does the startup sound stick there too?

Edited by edge2022, 26 April 2009 - 11:42 AM.

[lysistrata7]

I didn't hear any sound when I restarted and booted from the disk.

[lysistrata7]

I will reboot in safe mode and get back to you.

[edge2022]

All right then.

[lysistrata7]

In safe mode I have no sound. When I looked at the control panel - it claimed there was no sound installed, strange.

[rshaffer61]

Download Realtek AC97 driver and install it.
Let me know if that fixes sound problem
Working on the other problems.

[rshaffer61]

Lets do some other checking and see what pops up at us edge.

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results


Lets see what you have in your Services

Please click on
Start>>Run>>Type in msconfig>>>press enter
Now click on Services
Click on Hide All Microsoft Services
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results


Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to
Start and then click on Run and 2: Type in eventvwr.msc
Press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
Include as a attachment in your next reply

Edited by rshaffer61, 26 April 2009 - 05:07 PM.