[lurcherjoe]

After running SpyBot, that picked up a number of problems, my wireless connection was disabled and 1394 Network adapter installed. When running diagnostics I am told that the installed adapter is not supported. - It worked yesterday. The system is generally slow and worryingly when looking at the 'Start' , 'All Programmes ' message comes up saying 'Some programmes cannot be displayed'.

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Hello welcome to GeeksToGo, We will be happy to help you.

We will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots

In Addition please supply:

Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.

All this will help in determining a course of action to best correct the problem you are experiencing.
What exactly did spybot detect?

Edited by rshaffer61, 28 April 2009 - 01:46 AM.

[rshaffer61]

Hello welcome to GeeksToGo, We will be happy to help you.

We will need some more information

If this is a name brand system:
Make
Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space



If this is custom then We will need the following:

The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots

In Addition please supply:

Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.

All this will help in determining a course of action to best correct the problem you are experiencing.
What exactly did spybot detect?

Edited by rshaffer61, 28 April 2009 - 01:46 AM.

[lurcherjoe]

Hi there, laptop is a 3 year old

IBM R51 1.7Ghz

Hard Drive 32.2GB
Used 18.9
Free 13.2

Running XP Home Edition 2002 version

No additional apps were added nor hardware. I hit the fix button on SpyBot and did not knowingly record the fixes

[rshaffer61]

How much memory do you have? If you don't know then follow these instruction to find out.

Push and hold the Windows key on keyboard. This is the one with the microsft windows logo on it. While holding win key down click on the Pause\Break key

This should open system properties window
On this window it will show

System info:

Microsoft Windows type and version
Service Pack number

Registered Name
Register Number

Computer:
CPU type
Memory

I need all the above info in your next reply except for Register name and number. This is private and we don't need to know this information


Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4: Check to see if there are any Yellow Exclamation marks or Red X's beside any entry
5: Please include in your next reply