[Pinklemonaidz]

Hello! My step father has a Dell with windows Xp on it. He got some sort of virus and we tried to install NOD32 trial to fix it.

Once it was installed we restarted and now the computer wont load past startup! It keeps freezing and I can't click anything.

I've tried booting into safe mode, but for some reason the password that works on his name doesn't work on the Safe Mode. I'm not sure what to do. Any advice would be greatly appreciated. Thank you so much!

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In Safe Mode, at the logon box, press CRTL + ALT +DELETE two times.
Then try entering your pass and name. If that doesn't work, then try leaving the pass blank.

If that doesn't work, then try using administrator as the user name, and leave the pass blank.

Does the computer blue screen, or does it just freeze? If there is a blue screen, then post the error code.

[edge2022]

In Safe Mode, at the logon box, press CRTL + ALT +DELETE two times.
Then try entering your pass and name. If that doesn't work, then try leaving the pass blank.

If that doesn't work, then try using administrator as the user name, and leave the pass blank.

Does the computer blue screen, or does it just freeze? If there is a blue screen, then post the error code.

[Pinklemonaidz]

Unfortunately none of those work.


It's just freezing. It'll get up to where all my icons load and then before I can hit start or anything it'll freeze.

[ne0h]

best way->>format the drive n install OS and then install anti-virus
if u don wana format try system restore..
if u r able to go to safe mode the installation files are still safe..
so uninstall the antivirus once create a restore point then install n scan the drive...
else use norton ghost 12.0 to back-up the drive restore it later when u need that..
to make ur system boot faster type in run>msconfig>startup>disable all the links that are not required...

[Pinklemonaidz]

Thanks for your help everyone!

Fortunatly, even though I was able to boot into Safe Mode because of the password issue, it allowed me to boot into Safe Mode Networking, which for some reason was the same password. I was able from there to uninstall NOD from the computer so it didn't freeze at boot. Thanks again!

[edge2022]

Good Job!
This appears to be resolved. If you ever need any computer assistance, come back to G2G.