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Office 2003 how other apps are called


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#1
speedy74

speedy74

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A few weeks back a user was complaining how she was unable to create PDF's in Word. The problem was the button wasn't coming up, and no matter what I did: repair, uninstall/reinstall, etc. I couldn't get it to do so. In Excel and other apps the "Adobe" button option is there. Basically you have a file Word, Excel whatever and if you click that it begins the process to turn it into a PDF instead of the option of sending it to an Adobe Printer/Distiller. So anyway I eventually resolved it by re-doing her profile. But here is the thing I am trying to figure out how to fix it without re-doing the profile.

Here is what I know:
During the problem it was not in the “disabled items” list.
Working systems in this environment do not have anything listed in “add-ons” as well as the “Start Up” folder.
There is no doubt in my mind it’s profile related. Why? Because after a repair, uninstall/reinstall and what not, anyone logged onto that PC it worked for except for that user. Once we re-did her profile it started to work.

So that brings me to my question….where in the profile is these programs being called? Is this something custom to the company I am working for or is there other ways for programs/add-ons to become available on Office apps like Word and Excel besides the ways I know: Add-ons and Startup Folder?

OS: XP
Office: 2003

They control which patches and what not that are loaded so what I can load, well my hands are tied.

Ideas????
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#2
Neil Jones

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Office 2003 does not have any built-in ability to make PDF files. The ability is available to add later by various means including PDF "printers" and what not but it's not a part of Word by default. Therefore the problem you're experiencing is probably caused by whatever's being used to add PDF capability to Word 2003.
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#3
speedy74

speedy74

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Office 2003 does not have any built-in ability to make PDF files. The ability is available to add later by various means including PDF "printers" and what not but it's not a part of Word by default. Therefore the problem you're experiencing is probably caused by whatever's being used to add PDF capability to Word 2003.


Yeah I know that. :)

Anyway I figured it out. The solution was simple, but what is weird is this is the same solution I attempted for the other user and the options were not there.
Thanks anyway.
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