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Error Screen Keeps Poping Up.


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#1
queenzombie13

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I just bought my laptop in Feb. And this is the first time it is doing this to me, but i noticed after my norton security was up it keeps doing this. Not sure what is going on or how to fix it. Anyway my laptop is a Compaq with windows vista home basic. This is what keeps happeneing, and this has happened 3 times now, i keep getting a blue screen that says this:

A problem has been detected and windows has been shut down to prevent damage to your computer.
Kernal_Data_Inpage_Error
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these step's:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as chaching or shadowing.




So anyway im not sure what it means by all that stuff, so im hoping someone can help me fix this, or tell me what the heck is wrong with my computer. Anyway Thanks
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#2
usasma

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Since you mention issues with your Norton, the first thing that I'd check would be to see if something has slipped in behind your Norton. Post over in the Malware forums ( http://www.geekstogo...emoval-f37.html ) and if you come up clean post back here and we'll troubleshoot further.
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#3
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Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
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#4
queenzombie13

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Ok how do i look up that folder? where do i look?
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#5
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Open Windows Explorer, and navigate to that folder.
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#6
queenzombie13

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I opened it up and im not seeing that folder.
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#7
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Check this setting then:

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).
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#8
queenzombie13

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ok i did all that, now what do i do?
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#9
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Restart computer.
Now, next time, any BSOD error happens, it'll create new .dmp file in C:\Windows\Minidump folder

When it happens, zip the .dmp file(s), and attach it to your next reply.
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#10
jcgriff2

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Hi -

KERNEL_DATA_INPAGE_ERROR = bugcheck 0x7a = the requested page of kernel data from the paging file could not be read into memory. The full bugcheck is needed as the 2nd parm (inside the parenthesis) can tell us an I/O status code and may be helpful. The dumps would of course provide this information.

I would remove Norton Internet Security as it causes massive problems in Vista. Can't guarantee that it caused the BSOD, but NIS removal would be at the top of my to-do list anyway.

Download the Norton Removal Tool (NRT); save to desktop. Then go to desktop, RIGHT-click on the NRT icon and select Run as Administrator. When complete - re-boot.

NRT - ftp://ftp.symantec.com/public/english_us_...emoval_Tool.exe

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

Download/ install anti-virus like AVG - http://free.avg.com/...us-free-edition

For info on page file and system crash information, download the attached zip file and extract the batch file to your desktop. Go to desktop, RIGHT-click on the batch file icon, select Run as Administrator. A Notepad will open with the results. Paste into your next post.

Regards. . .

jcgriff2

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Attached Files


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#11
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The best way to deal with computer problems is to try one thing at a time.
First of all, we don't know yet, if the Norton is a problem maker here.
Secondly:

Reset the Windows Firewall to its default settings -
START | type FirewallSettings.exe into the start search box | click on FirewallSettings.exe above | select the Advanced Tab | click on "Restore Defaults" | Click Apply, OK

Why?
Thirdly, AVG 8.5 is NOT the best choice to replace Norton with.
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#12
queenzombie13

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what is a good choice to replace norton with that is free?
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#13
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- Avast! free antivirus: http://www.avast.com...avast-home.html
- Avira free antivirus: http://www.free-av.c...load/index.html

- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalf...all.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus.
If you decide to install Comodo, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

If you decide to uninstall Norton, make sure, you use this tool: http://service1.syma...005033108162039
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#14
jcgriff2

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I must disagree on the installation of COMODO or any other 3rd party firewall within Vista or Windows 7. These foreign firewalls block local ports causing app crashes and problems within system services. If you do install COMODO or another Internet Security type product, I guarantee that you will be back seeking help with additional BSODs.

Here is a sampling of > 20 threads that I have worked on showing COMODO alone causing BSODs. The latest threads -

http://www.techsuppo...tml#post2076136
http://www.techsuppo...ighlight=comodo
http://www.techsuppo...h-plz-help.html
http://www.techsuppo...o-firewall.html
http://www.techsuppo...ighlight=comodo

Norton Internet Security is always #1 on my hit list when problems occur within Vista because a trial version is installed on many new Vista systems. Kaspersky Internet Security, McAfee, etc... are just as bad.

Here are some of their threads casusing BSODs and much more trouble within Vista - NIS, KIS, McAfee -
http://www.techsuppo...l?highlight=NIS
http://www.techsuppo...l?highlight=NIS
http://www.techsuppo...l?highlight=NIS

http://www.techsuppo...l?highlight=kis
http://www.techsuppo...l?highlight=kis
http://www.techsuppo...l?highlight=kis
http://www.techsuppo...l?highlight=kis
http://www.techsuppo...l?highlight=kis

http://www.techsuppo...ighlight=McAfee
http://www.techsuppo...ighlight=McAfee
http://www.techsuppo...ighlight=McAfee



I suggest that you use the Windows Firewall only along with anti-virus and Windows Defender.

Regards. . .

jcgriff2

.

Edited by jcgriff2, 06 May 2009 - 11:30 AM.

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#15
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I've been using Comodo on Win 2K, XP, and Vista for very long time, recommended it for number of years, had no issues whatsoever.
On the other hand, I'm sorry, but promoting Norton, and McAfee sounds rather like a bad joke.
Working on security issues for pretty long time, I've never seen more problems caused by anything else but Norton, and McAfee.
Also, Windows firewall provides only one-way protection, so it has never been full security tool.
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