Edited by Zbolts, 03 May 2009 - 11:42 AM.
Randoml Shut Down
Posted 03 May 2009 - 11:41 AM
Posted 03 May 2009 - 11:47 AM
We will need some more information
If this is a name brand system:
Age of the computer
Hard Drive Size, How much free space
If this is custom then We will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/
Hard Drive size and free space
Any cards in PCI slots
In Addition please supply:
Any software installed\updated and driver updates done just before problem started.
Any hardware installed\updated prior to problem starting.
All this will help in determining a course of action to best correct the problem you are experiencing.
The download link is in the first line of the second paragraph and install it.
Once it's installed run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
Posted 03 May 2009 - 12:46 PM
Model: d325 uT (DB671AV)
Operating System: Windows XP Professional Service Pack 3
Age of the computer: ? 5 years
Memory Total: 2 GB
Hard Drive Size, How much free space: 74.5 GB, 31.8 GB
Any software installed\updated and driver updates done just before problem started: Nothing besides automatic updates
Any hardware installed\updated prior to problem starting.: Nothing I am aware of
Remote 2: 68C
Posted 03 May 2009 - 01:00 PM
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on save as
Save as file type JPEG and save it to your desktop
Attach it to your next reply
If your attachment is to big to attach then go to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire
Posted 03 May 2009 - 01:36 PM
Please look at the front of the system and on the left side I need you to remove the side panel by removing the screws from the back of the panel. Look at the cpu fan and tell me if it is turning. If not then shut down immediately and you will need to purchase a new cpu fan.
Posted 03 May 2009 - 01:46 PM
Posted 03 May 2009 - 01:49 PM
Let's do some scans and see what is going on.
Let's check your memory and make sure there is no issue with it.Donwload memtest86 from the link in my signature below.
Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso
if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.
NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start
Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.
Running the Diagnostic Program:
The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.
On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.
The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.
You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.
Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options
Posted 03 May 2009 - 03:53 PM
Click on "Everest Instructions" in my sig, and follow the instructions. This will give us the temp sensors' readings.
Do the memory testing rshaffer suggested.
Also go to the directory C:\Windows\Minidump
Make sure that you are able to see hidden files.
In that directory, look for recent dump files (made within a week)
Zip them up, and attach them to your next reply.
Posted 03 May 2009 - 06:53 PM
Failing Address: 00045329be8-1107.5MB
Count Chan: 1
The dump files are attached. Not many. It is my girls computer and not used as much. The Everst report is as follows:
EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------
Version EVEREST v2.20.405
Report Type Report Wizard
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
--------[ Summary ]-----------------------------------------------------------------------------------------------------
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name GIRLS_COMPUTER
User Name Kelsey
CPU Type AMD Athlon XP, 2083 MHz (12.5 x 167) 2800+
Motherboard Name Hewlett-Packard HP d325 uT(DB671AV)
Motherboard Chipset nVIDIA nForce2 IGP
System Memory 1984 MB (PC2700 DDR SDRAM)
BIOS Type Compaq (10/31/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)
Video Adapter NVIDIA GeForce4 MX Integrated GPU (64 MB)
3D Accelerator nVIDIA nForce2
Monitor Gateway FPD1520 [15" LCD] (LIC20672228)
Audio Adapter nVIDIA MCP2 - Audio Codec Interface
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive WDC WD400BB-60JKA0 (37 GB, IDE)
Disk Drive WDC WD800BB-53CAA0 (74 GB, IDE)
Optical Drive _NEC DVD+RW ND-2100AD (DVD:8x/4x/12x, CD:32x/24x/40x DVD+RW)
SMART Hard Disks Status OK
C: (NTFS) 76308 MB (32715 MB free)
D: (NTFS) 38154 MB (38084 MB free)
Total Size 111.8 GB (69.1 GB free)
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Logitech USB Wheel Mouse
Mouse PS/2 Compatible Mouse
Network Adapter 3Com 3C920B-EMB Integrated Fast Ethernet Controller (192.168.0.14)
Printer \\BELMONT-HOME\EPSON Stylus C88 Series
Printer Auto EPSON Stylus C88 Series on BELMONT-HOME
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
USB1 Controller nVIDIA MCP2 - OHCI USB Controller
USB1 Controller nVIDIA MCP2 - OHCI USB Controller
USB2 Controller nVIDIA MCP2 - EHCI USB 2.0 Controller
USB Device Logitech USB Wheel Mouse
--------[ Sensor ]------------------------------------------------------------------------------------------------------
Sensor Type Analog Devices ADM1027 (SMBus 2Eh)
Motherboard 38 °C (100 °F)
Aux 63 °C (145 °F)
WDC WD400BB-60JKA0 42 °C (108 °F)
CPU Core 1.64 V
+3.3 V 3.30 V
+5 V 5.13 V
+12 V 12.00 V
Debug Info F FF FF FF FF FF FF FF FF
Debug Info T 80 26 3F 81
Debug Info V 00 8C C0 C5 BF
Posted 03 May 2009 - 07:28 PM
To find out the exact kind you need:
Go HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system. You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also. Let us know what the report says and we will help you find the correct type.
Download Speedfan (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
Posted 03 May 2009 - 08:49 PM
I also tried some others and they pointed to the NT Kernel with the IRQL error which means RAM issues.
According to your Everest Report, your temps seem normal, but use Speedfan to check.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users