[reconwitch]

Hi!

My desktop seems to have a problem. I don't know how to figure out if it is a hardware issue or software issue. The problem is the thing just freezes. Sometimes it will goes several days without a problem then wham, it freeze numerous times a day.

I have a Dell Dimension 5150
my OS is Windows XP Home Edition SP2
Pentium D CPU 2.80GHz
2.79GHz, 1.00 GB of RAM
18.6 GB used space
127 GB free space

I got the system in 2005

It has had this problem from the moment I got it. However life interfered and kept me from sending it back to Dell. I have reinstalled XP to see if that would help and it didn't.

Any ideas of other information that you need please let me know.

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I need some information on your system. Have there been any upgrades done to the system since you bought it?
If not then I need the service tag number located on the sticker on the back of the syste, This will help in finding the original specs on your system.

[rshaffer61]

I need some information on your system. Have there been any upgrades done to the system since you bought it?
If not then I need the service tag number located on the sticker on the back of the syste, This will help in finding the original specs on your system.

[reconwitch]

my Service tags is 63QXY91

I've not done any upgrades. The most recent thing that was even added was the wireless network card.

[rshaffer61]

These next steps will give me some much needed information


Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.



Lets see what you have in your startup services area

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Services
Click on the Hide All Microsoft Services
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.


Download Speedfan
The download link is in the first line of the second paragraph and install it.
Once it's installed run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.




Post back with the results

Edited by rshaffer61, 03 May 2009 - 01:15 PM.

[reconwitch]

I just wanted you to know I'm working on the start up stuff right now. Did you want me to continue in order of what you asked me to do?

So far so good, there is a lot of stuff in startup.

[rshaffer61]

If you are making progress then please continue with what you are doing. Thank you for updating me.