[maradei]

Hi my laptop is getting one of 3 errors
1.the pxe
2Blue screen 0x0000006f and 00000007a
3. A black screen with a - on the upper left screen.
I don't know if my hard drive fried or what.any help will be apprecited.
Thanks-mark

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When do you get these errors? At a POST screen, during login, or when you launch an application?
Can you boot into safe mode?
What did you do before these errors started occurring?

[edge2022]

When do you get these errors? At a POST screen, during login, or when you launch an application?
Can you boot into safe mode?
What did you do before these errors started occurring?

[maradei]

The blue screen came up after the computer was on a/ browser launched

[edge2022]

Go to the directory C:\Windows\Minidump
Make sure that you can see hidden files
Then zip up all the files you see in that directory.
Attach the zip archive to your next post.

Thank you Broni for those detailed steps.

Edited by edge2022, 04 May 2009 - 05:45 PM.

[maradei]

Can you give me idiot proof steps on how to do that please?
TY-Mark

[Broni]

Open Windows Explorer (Start>All Programs>Accessories).
Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.

To zip a file...
Download, and install 7-zip: http://www.7-zip.org/
Right click on a file, you want to zip.
Click 7-zip, then Add to archive.
Click on drop-down menu, next to Archive format, and select zip format.
Click OK.
You'll find zipped file (.zip extension) in the same folder as the original file.

[maradei]

Sorry I didnt reply sooner- the old computer had been confirmed as DOA by my IT guy at work.I couldnt get on to do any of the suggestions you made.I bought a new laptop ..that old one was a workhorse for 5 yrs. Thanks again for the help you guys have given me over the years..

[edge2022]

Good to see that this has been resolved!
Hope your new laptop works great!

[Broni]

I'm sorry for your loss