[WhydoIask?]

When opening a network folder or printing on a network printer, I get the blue screen of death.
Some things I see on the screen are:

NO_IRP_STACK_LOCATIONS

STOP: 0x00000035 (0x85b6b868, 0x00000000, 0x00000000, 0x00000000)

After looking around the internet some, I found several things that could be wrong. One was that "the IRP stacks aren't big enough" and need to be increased. I have tried increasing these, but it didn't work.

Another problem could be with antivirus programs. Apparently, this could happen if more than 3 antivirus programs are running. This somehow messes something up, and you get the BSoD.

I have a hunch that my problem is with antivirus, as I CAN work on a network normally with no problems AS LONG AS my antivirus (Kaspersky internet security) is disabled. and I know that at least one of my formerly installed AV programs had a problem uninstalling (mainly Spybot S&D.) Also, I have no idea if anyone else has Kaspersky, but if you do, you might have heard of a problem with AVG still being "detected," even though it has been uninstalled. I had to use the command prompt to start the KIS install without the check for other antivirus, although my blue screen problem didn't start until last week, and I have had KIS for about 2 months.

So how can I fix this?

[Advertisements]

Try this Microsoft Hotfix

Worth reading

[DragonMaster Jay]

Try this Microsoft Hotfix

Worth reading

[WhydoIask?]

Okay, some problems with the hotfix:

when running in compatibility mode for XP SP2, it says I have too low a service pack

when running normally, it says I don't have enough space (I have 40 GB free.)

[Broni]

If you had AVG previously installed, try to run AVG Remover: http://www.avg.com/download-tools to get rid of any leftovers.

When done...
Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save As, and save AutoRuns.txt file to know location.
Attach the file to your next reply.

[WhydoIask?]

Here it is, and I'm still having those problems with the hotfix.

Attached Files

•  AutoRuns.txt   134.97KB   1335 downloads

[Broni]

To start with, your computer is infected, so....

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[WhydoIask?]

I'll hold off on the post in the malware section, the cleaning guide seemed to have fixed the problem. I can explore my network freely.

But I haven't printed on the "problem" printers yet, so I still have to double check

[Broni]

Very good
One less guy to bother busy malware guys...LOL