Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

can't update malware bytes, can't access mcafee site

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 4 posts
I can't go to any security web sites, gets page can not be found error. I was able download Malwarebytes' Anti-Malware, but I can't update (gets the message update failed). I have comcast internet and used to use McAcfee from comcast. Suddently today it stopped working.

I thought if I can scan using Malwarebytes (with latest update) I can fix this. But no luck, please help. I am pretty new to this these tools.
  • 0




    Global Moderator

  • Global Moderator
  • 11,565 posts
Hi, tjoseph :)


Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Please, never rename Combofix unless instructed.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


  • Double click on combofix.exe & follow the prompts.
  • If you receive a message that Combofix has detected the presence of rootkit activity and needs to reboot, kindly write down on paper the list of files present in the message before continuing, and post it in our next reply.
  • Install the Recovery Console upon request.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**
  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
I was able to install and run comboFix. It did not find rootkit activity. Please the ComboFix Log below. Thanks for all the help in advance.

ComboFix 09-05-04.08 - TOBIN 05/05/2009 6:55.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2039.1629 [GMT -4:00]
Running from: c:\documents and settings\TOBIN\Desktop\ComboFix.exe

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


((((((((((((((((((((((((( Files Created from 2009-04-05 to 2009-05-05 )))))))))))))))))))))))))))))))

2009-04-16 11:45 . 2009-03-06 14:22 284160 -c----w c:\windows\system32\dllcache\pdh.dll
2009-04-16 11:45 . 2009-02-09 12:10 401408 -c----w c:\windows\system32\dllcache\rpcss.dll
2009-04-16 11:45 . 2009-02-06 11:11 110592 -c----w c:\windows\system32\dllcache\services.exe
2009-04-16 11:45 . 2009-02-09 12:10 473600 -c----w c:\windows\system32\dllcache\fastprox.dll
2009-04-16 11:45 . 2009-02-06 10:10 227840 -c----w c:\windows\system32\dllcache\wmiprvse.exe
2009-04-16 11:45 . 2009-02-09 12:10 453120 -c----w c:\windows\system32\dllcache\wmiprvsd.dll
2009-04-16 11:45 . 2009-02-09 12:10 729088 -c----w c:\windows\system32\dllcache\lsasrv.dll
2009-04-16 11:45 . 2009-02-09 12:10 617472 -c----w c:\windows\system32\dllcache\advapi32.dll
2009-04-16 11:45 . 2009-02-09 12:10 714752 -c----w c:\windows\system32\dllcache\ntdll.dll
2009-04-16 11:44 . 2008-05-03 11:55 2560 ------w c:\windows\system32\xpsp4res.dll
2009-04-16 11:44 . 2008-04-21 12:08 215552 -c----w c:\windows\system32\dllcache\wordpad.exe

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2009-05-05 02:49 . 2008-12-13 00:11 -------- d-----w c:\program files\Malwarebytes' Anti-Malware
2009-04-06 19:32 . 2008-12-13 00:11 38496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 19:32 . 2008-12-13 00:11 15504 ----a-w c:\windows\system32\drivers\mbam.sys
2009-03-25 12:49 . 2006-03-18 18:23 36832 -c--a-w c:\documents and settings\TOBIN\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-03-25 12:49 . 2009-03-25 12:49 -------- d-----w c:\program files\Common Files\AnswerWorks 5.0
2009-03-25 12:47 . 2005-11-05 04:23 -------- d-----w c:\program files\Common Files\Intuit
2009-03-25 12:45 . 2009-03-25 12:45 -------- d-----w c:\program files\TurboTax
2009-03-06 14:22 . 2005-11-05 01:16 284160 ----a-w c:\windows\system32\pdh.dll
2009-03-03 00:18 . 2005-11-05 01:17 826368 ----a-w c:\windows\system32\wininet.dll
2009-02-20 18:09 . 2005-11-05 01:16 78336 ----a-w c:\windows\system32\ieencode.dll
2009-02-09 12:10 . 2005-11-05 01:16 729088 ----a-w c:\windows\system32\lsasrv.dll
2009-02-09 12:10 . 2005-11-05 01:16 401408 ----a-w c:\windows\system32\rpcss.dll
2009-02-09 12:10 . 2005-11-05 01:16 714752 ----a-w c:\windows\system32\ntdll.dll
2009-02-09 12:10 . 2005-11-05 01:16 617472 ----a-w c:\windows\system32\advapi32.dll
2009-02-09 11:13 . 2005-11-05 01:17 1846784 ----a-w c:\windows\system32\win32k.sys
2009-02-07 23:02 . 2004-08-03 22:59 2066048 ----a-w c:\windows\system32\ntkrnlpa.exe
2009-02-06 11:11 . 2005-11-05 01:16 110592 ----a-w c:\windows\system32\services.exe
2009-02-06 11:08 . 2005-11-05 01:16 2189056 ----a-w c:\windows\system32\ntoskrnl.exe
2009-02-06 10:39 . 2005-11-05 01:16 35328 ----a-w c:\windows\system32\sc.exe
2006-11-13 23:15 . 2006-11-13 23:15 60518 -c--a-w c:\program files\mozilla firefox\components\jar50.dll
2006-11-13 23:15 . 2006-11-13 23:15 49248 -c--a-w c:\program files\mozilla firefox\components\jsd3250.dll
2006-11-13 23:15 . 2006-11-13 23:15 165992 -c--a-w c:\program files\mozilla firefox\components\xpinstal.dll

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
"msnmsgr"="c:\program files\MSN Messenger\msnmsgr.exe" [2007-01-19 5674352]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-01-25 39408]

"THotkey"="c:\program files\Toshiba\Toshiba Applet\thotkey.exe" [2005-11-24 352256]
"SunJavaUpdateSched"="c:\program files\Java\j2re1.4.2_11\bin\jusched.exe" [2006-02-13 32881]
"Persistence"="c:\windows\system32\igfxpers.exe" [2005-06-08 114688]
"LVCOMSX"="c:\windows\system32\LVCOMSX.EXE" [2004-10-08 221184]
"IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-07-23 401408]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-07-23 385024]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2005-06-08 94208]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2005-06-08 77824]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-08-01 122940]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2006-07-13 180269]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2005-11-15 761947]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2005-11-05 98304]
"RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.exe [2005-11-10 15473664]
"AGRSMMSG"="AGRSMMSG.exe" - c:\windows\agrsmmsg.exe [2005-10-15 88203]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
RAMASST.lnk - c:\windows\system32\RAMASST.exe [2005-11-4 155648]
SoftRemoteLT.lnk - c:\program files\SafeNet\SoftRemoteLT\SafeCfg.exe [2006-2-26 65588]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2005-07-23 06:46 110592 ----a-w c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=c:\windows\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Google Updater.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Google Updater.lnk
backup=c:\windows\pss\Google Updater.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech Desktop Messenger.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech Desktop Messenger.lnk
backup=c:\windows\pss\Logitech Desktop Messenger.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^ymetray.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\ymetray.lnk
backup=c:\windows\pss\ymetray.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^TOBIN^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=c:\documents and settings\TOBIN\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=c:\windows\pss\Microsoft Office OneNote 2003 Quick Launch.lnkStartup

"EnableFirewall"= 0 (0x0)

"c:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"= c:\\TOSHIBA\\IVP\\ISM\\pinger.exe
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Google\\Google Talk\\googletalk.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"c:\\Program Files\\Yahoo!\\Yahoo! Music Engine\\YahooMusicEngine.exe"=
"c:\\Program Files\\TOSHIBA\\ConfigFree\\CFXFER.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"c:\\Program Files\\MSN Messenger\\livecall.exe"=
"c:\\Program Files\\QuickTime\\qttask.exe"=
"c:\\Program Files\\SafeNet\\SoftRemoteLT\\IreIKE.exe"=
"c:\program files\SafeNet\SoftRemoteLT\ViewLog.exe"= c:\program files\SafeNet\SoftRemoteLT\ViewLog.exe:
"c:\program files\SafeNet\SoftRemoteLT\CmonApp.exe"= c:\program files\SafeNet\SoftRemoteLT\CmonApp.exe:
"c:\program files\SafeNet\SoftRemoteLT\vpn.exe"= c:\program files\SafeNet\SoftRemoteLT\vpn.exe: Connection Manager

"1723:TCP"= 1723:TCP:@xpsp2res.dll,-22015
"1701:UDP"= 1701:UDP:@xpsp2res.dll,-22016
"500:UDP"= 500:UDP:@xpsp2res.dll,-22017

R3 apusbsnt;AirPrime USB Modem Device Driver;c:\windows\system32\DRIVERS\apusbsnt.sys [2004-05-18 40064]
R3 iscFlash;iscFlash; [x]
S2 Crypto;Crypto; [x]
S2 IntuitUpdateService;Intuit Update Service;c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe [2008-10-10 13088]
S2 IPSECDRV;SafeNet IPSec Plugin;c:\windows\system32\Drivers\IPSECDRV.sys [2004-08-11 119864]
S3 DniVap;SafeNet WAN Miniport (VA);c:\windows\system32\DRIVERS\vap.sys [2001-12-14 36188]

\Shell\AutoRun\command - c:\windows\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL PortableVaultAES.exe
\Shell\Explore\command - explorer.exe /n,/e ,.
\Shell\Launch\command - E:\portablevaultaes.exe
------- Supplementary Scan -------
uStart Page = about:blank
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart
uInternet Settings,ProxyOverride = localhost
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
FF - ProfilePath -

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-05 06:58
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(500)
c:\program files\Intel\Wireless\Bin\LgNotify.dll

- - - - - - - > 'explorer.exe'(2776)
c:\program files\ArcSoft\Software Suite\PhotoImpression\share\pihook.dll
------------------------ Other Running Processes ------------------------
c:\program files\Intel\Wireless\Bin\EvtEng.exe
c:\program files\Intel\Wireless\Bin\S24EvMon.exe
c:\program files\SafeNet\SoftRemoteLT\IreIKE.exe
c:\program files\TOSHIBA\ConfigFree\CFSvcs.exe
c:\program files\SafeNet\SoftRemoteLT\IPSecMon.exe
c:\program files\Intel\Wireless\Bin\RegSrvc.exe
c:\program files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
c:\program files\Canon\CAL\CALMAIN.exe
c:\program files\Java\j2re1.4.2_11\bin\jucheck.exe
c:\program files\Synaptics\SynTP\Toshiba.exe
Completion time: 2009-05-05 7:01 - machine was rebooted
ComboFix-quarantined-files.txt 2009-05-05 11:01

Pre-Run: 32,220,258,304 bytes free
Post-Run: 32,337,498,112 bytes free

[boot loader]
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

197 --- E O F --- 2009-04-30 11:32
  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
After insalling CombFix now I am able to update malware buytes. Did a quick scan and came clean. I was able to re install McAfee security center. Please check the above log and see whether i need to any further cleaning. Thanks a lot :)
  • 0



    Global Moderator

  • Global Moderator
  • 11,565 posts
Seems clean.

Your JAVA is outdated. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 13.
  • Click the "Download" button to the right.
  • Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation (jre-6u13-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u13-windows-i586-p.exe and select "Run as an Administrator.")

Have you been able to perform a full scan with McAfee?
  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
I have done a full scan with McAfee. Everything looks good. I have upgraded Java. Do you want me to check check anything else?.
I really appreciate your help. :)
  • 0



    Global Moderator

  • Global Moderator
  • 11,565 posts
Hi, tjoseph :)

All seems clear, congratulations.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK..

Since the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, as well as the folders created by these tools.

Follow these steps to uninstall Combofix and tools used in the removal of malware
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the x and the /u, it needs to be there.

    Posted Image
Create a Restore point (If the above process fails to do so):
  • Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
  • In the System Restore dialog box, click Create a restore point, and then click Next.
  • Type a description for your restore point, such as "After Cleanup", then click Create.

The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • ZonedOut + IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • ATF! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  • Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
  • Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  • Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Miekiemoes.

Best wishes! Posted Image
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP