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Window update error code 8007007B


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#1
Mr Frustrated

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When I checked for updates, it showed that an important update for window vista (KB937287) was available but I couldn't install it with an error code 8007007B. I tried to like into the web for solutions but couldn't find any. Any help is greatly appreciated.
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#2
jcgriff2

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Hi -

0x8007007b = ERROR_INVALID_FILENAME 123 (0x7b)

The filename, directory name, or volume label syntax is incorrect.

It appears to be a file or folder name problem.
Check your Windows Update log - c:\windows\windowsupdates.log

Try the app delinvfile - if it is an invalid file name, this program should find it -
http://www.purgeie.com/delinv/

Regards. . .

jcgriff2

.
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#3
Mr Frustrated

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Alright, I have downloaded the program as u said, but how do I use it? I clicked the scan for invalid names and the result showed 0 problem listed.
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#4
usasma

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Have you tried to manually download the file (from here: http://www.microsoft...;displaylang=en ) and install it that way?
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#5
Mr Frustrated

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I had tried to manually download and install the update as u asked. In the end, it shows me that "the following updates were not installed: Update for Windows (KB937287)". I am very worry as I know that this update is an essential prerequisite for later updates.
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#6
usasma

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As jcgriff2 has stated previously, please check your Windows Update logfile ( c:\windows\windowsupdates.log )
Post the results here for us to have a look at.
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#7
Mr Frustrated

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the log is way too long, any idea how can I squeeze it in?
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#8
usasma

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Look at the log and mark where it ends right now (and save it).
Then try Windows Update again (to get the error message)
Once you get the error message, copy out the part that's new and paste it here.
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#9
Mr Frustrated

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2009-05-09 23:17:39:982 1012 91c Agent *********
2009-05-09 23:17:39:982 1012 91c Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2009-05-09 23:17:39:982 1012 91c Agent *************
2009-05-09 23:17:39:982 1012 1250 AU Install call completed.
2009-05-09 23:17:39:982 1012 1250 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000
2009-05-09 23:17:39:982 1012 1250 AU #########
2009-05-09 23:17:39:982 1012 1250 AU ## END ## AU: Installing updates [CallId = {3E50DBD5-C761-4E84-B129-82ACCD814BE7}]
2009-05-09 23:17:39:982 1012 1250 AU #############
2009-05-09 23:17:39:982 1012 1250 AU Install complete for all calls, reboot NOT needed
2009-05-09 23:17:39:982 1012 1250 AU Setting AU scheduled install time to 2009-05-09 19:00:00
2009-05-09 23:17:41:553 1012 854 AU UpdateDownloadProperties: 1 download(s) are still in progress.
2009-05-09 23:17:41:553 1012 854 AU WARNING: Failed to change download properties of call, error = 0x80070057
2009-05-09 23:17:41:554 1012 854 AU Triggering Offline detection (non-interactive)
2009-05-09 23:17:41:555 1012 854 AU AU setting pending client directive to 'Install Complete Ux'
2009-05-09 23:17:41:556 1012 854 AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2009-05-09 23:17:41:603 1012 15e4 AU #############
2009-05-09 23:17:41:603 1012 15e4 AU ## START ## AU: Search for updates
2009-05-09 23:17:41:603 1012 15e4 AU #########
2009-05-09 23:17:41:605 1012 15e4 AU <<## SUBMITTED ## AU: Search for updates [CallId = {9881EB2F-CE5F-49C5-8273-D4A610989495}]
2009-05-09 23:17:41:605 1012 ebc Agent *************
2009-05-09 23:17:41:606 1012 ebc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-09 23:17:41:606 1012 ebc Agent *********
2009-05-09 23:17:41:606 1012 ebc Agent * Online = No; Ignore download priority = No
2009-05-09 23:17:41:606 1012 ebc Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-05-09 23:17:41:606 1012 ebc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-09 23:17:41:606 1012 ebc Agent * Search Scope = {Machine}
2009-05-09 23:17:41:630 1012 15e4 AU AU received handle event
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#10
usasma

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I'd suspect that this is a permissions/ownership issue of the folder that the updates are downloaded to. But cannot figure out where the folders are.

Try running Process Monitor (free here: http://www.microsoft...essmonitor.mspx ) and scanning that log for errors accessing files when you're running Windows Update.

Be aware that the logfile from this program can take all of your hard drive space if left running. Be sure to start the program only when you're ready to check Windows Updates - and be sure to stop it from logging as soon as you receive the error message from Windows Update. The logfile is usually huge, but you can save some time by scanning for key words in the error messages.
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#11
Mr Frustrated

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Can u teach me how to use that program? I have run the program, then what should i do?

Edited by Mr Frustrated, 11 May 2009 - 02:09 AM.

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#12
usasma

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Post the lines from the logfile so that we can have a look at it.
Also post the Windows Update logfile that was generated at the same time - that way we can compare the times to see where the errors are occurring.

From that we may be able to isolate the problem. I'm currently reading about the previous utilities that did this (Filemon and Regmon) and am still a bit confused over the significance of the filters that are available.
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#13
Mr Frustrated

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It's hard to post the log file of process monitor as it keeps on generating new log every second. I can't identify which one belongs to window update and the logfile is way too long for me to post all of it. What should I do?

Edited by Mr Frustrated, 13 May 2009 - 11:43 PM.

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#14
usasma

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First, turn the logging off. Now that you've captured the event the logging function isn't necessary (and eventually it'll fill up your hard drive)

Then, open the Windows Update logfile and find the time that Windows Update was running and failed.
Using that time, open up the Process Monitor log file and copy the stuff from the same time frame.

Post both sections of the logfiles (Windows Update and Process Monitor) for us to have a look at.
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#15
Mr Frustrated

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This are the windowsupdate logs:

2009-05-15 08:31:03:471 1072 14ec AU AU received approval from Ux for 1 updates
2009-05-15 08:31:03:471 1072 14ec AU AU setting pending client directive to 'Progress Ux'
2009-05-15 08:31:03:802 1072 14ec AU BeginInteractiveInstall invoked for Download
2009-05-15 08:31:03:802 1072 14ec AU Auto-approved 0 update(s) for download (for Ux)
2009-05-15 08:31:03:803 1072 14ec AU UpdateDownloadProperties: 1 download(s) are still in progress.
2009-05-15 08:31:03:803 1072 14ec Agent Setting download properties on call 3716ACC2-96FA-4378-B383-3F81AAB70568: priority=1, interactive=0, owner is system=1, proxy settings=1, proxy session id=1
2009-05-15 08:31:03:824 1072 14ec AU #############
2009-05-15 08:31:03:824 1072 14ec AU ## START ## AU: Download updates
2009-05-15 08:31:03:824 1072 14ec AU #########
2009-05-15 08:31:03:824 1072 14ec AU # Found no download approved updates.
2009-05-15 08:31:03:824 1072 14ec AU #########
2009-05-15 08:31:03:824 1072 14ec AU ## END ## AU: Download updates
2009-05-15 08:31:03:824 1072 14ec AU #############
2009-05-15 08:31:03:825 1072 14ec AU BeginInteractiveInstall invoked for Install
2009-05-15 08:31:03:826 1072 14ec AU Auto-approving update for install, updateId = {A8944CC2-C640-42AB-96EB-CA18473B3BD7}.108, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
2009-05-15 08:31:03:826 1072 14ec AU Auto-approved 1 update(s) for install (for Ux), installType=1
2009-05-15 08:31:03:826 1072 14ec AU #############
2009-05-15 08:31:03:826 1072 14ec AU ## START ## AU: Install updates
2009-05-15 08:31:03:826 1072 14ec AU #########
2009-05-15 08:31:03:827 1072 14ec AU # Initiating manual install
2009-05-15 08:31:03:827 1072 14ec AU # Approved updates = 1
2009-05-15 08:31:03:838 1072 14ec AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {4BD054EF-9C3E-4419-85EE-58DCFAFCE953}]
2009-05-15 08:31:03:838 1072 e08 Agent *************
2009-05-15 08:31:03:838 1072 e08 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
2009-05-15 08:31:03:838 1072 e08 Agent *********
2009-05-15 08:31:03:838 1072 e08 Agent * Updates to install = 1
2009-05-15 08:31:03:970 1072 e08 Agent * Title = Update for Windows Vista (KB937287)
2009-05-15 08:31:03:971 1072 e08 Agent * UpdateId = {A8944CC2-C640-42AB-96EB-CA18473B3BD7}.108
2009-05-15 08:31:03:971 1072 e08 Agent * Bundles 1 updates:
2009-05-15 08:31:03:971 1072 e08 Agent * {C76EB7C6-AC1F-4275-A823-3D44759944F1}.108
2009-05-15 08:31:11:446 1072 e08 DnldMgr Preparing update for install, updateId = {C76EB7C6-AC1F-4275-A823-3D44759944F1}.108.
2009-05-15 08:31:11:474 332 1348 Misc =========== Logging initialized (build: 7.2.6001.788, tz: +0800) ===========
2009-05-15 08:31:11:474 332 1348 Misc = Process: C:\Windows\system32\wuauclt.exe
2009-05-15 08:31:11:474 332 1348 Misc = Module: C:\Windows\system32\wuaueng.dll
2009-05-15 08:31:11:469 332 1348 Handler :::::::::::::
2009-05-15 08:31:11:474 332 1348 Handler :: START :: Handler: CBS Install
2009-05-15 08:31:11:474 332 1348 Handler :::::::::
2009-05-15 08:31:11:477 332 1348 Handler Starting install of CBS update C76EB7C6-AC1F-4275-A823-3D44759944F1
2009-05-15 08:31:11:480 332 1348 Handler CBS package identity: Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.18000
2009-05-15 08:31:11:480 332 1348 Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\329f712d97ddeac8aea00c2b8726655c, workingdir=C:\Windows\SoftwareDistribution\Download\329f712d97ddeac8aea00c2b8726655c
2009-05-15 08:31:23:650 332 12d0 Handler FATAL: CBS called Error with 0x8007007b,
2009-05-15 08:31:24:170 332 1348 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8007007b
2009-05-15 08:31:24:170 1072 1090 AU >>## RESUMED ## AU: Installing update [UpdateId = {A8944CC2-C640-42AB-96EB-CA18473B3BD7}]
2009-05-15 08:31:24:170 1072 1090 AU # WARNING: Install failed, error = 0x8007007B / 0x8007007B
2009-05-15 08:31:24:173 332 1348 Handler :::::::::
2009-05-15 08:31:24:173 332 1348 Handler :: END :: Handler: CBS Install
2009-05-15 08:31:24:173 332 1348 Handler :::::::::::::
2009-05-15 08:31:24:174 1072 e08 DnldMgr *********** DnldMgr: New download job [UpdateId = {F0B4F5F1-BE38-468A-A3BF-7A968B9D6799}.101] ***********
2009-05-15 08:31:24:174 1072 e08 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F0B4F5F1-BE38-468A-A3BF-7A968B9D6799 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:174 1072 e08 DnldMgr * Update is not allowed to download due to regulation.
2009-05-15 08:31:24:233 1072 e08 DnldMgr *********** DnldMgr: New download job [UpdateId = {9AA56983-2F4A-433D-B7E5-75E4676928C3}.101] ***********
2009-05-15 08:31:24:233 1072 e08 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 9AA56983-2F4A-433D-B7E5-75E4676928C3 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:233 1072 e08 DnldMgr * Update is not allowed to download due to regulation.
2009-05-15 08:31:24:237 1072 e08 DnldMgr *********** DnldMgr: New download job [UpdateId = {299ECE00-BE19-40DF-B985-124C5A519D74}.101] ***********
2009-05-15 08:31:24:237 1072 e08 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 299ECE00-BE19-40DF-B985-124C5A519D74 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:237 1072 e08 DnldMgr * Update is not allowed to download due to regulation.
2009-05-15 08:31:24:237 1072 e08 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F0B4F5F1-BE38-468A-A3BF-7A968B9D6799 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:237 1072 e08 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 9AA56983-2F4A-433D-B7E5-75E4676928C3 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:237 1072 e08 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 299ECE00-BE19-40DF-B985-124C5A519D74 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:238 1072 a68 DnldMgr *********** DnldMgr: New download job [UpdateId = {F0B4F5F1-BE38-468A-A3BF-7A968B9D6799}.101] ***********
2009-05-15 08:31:24:238 1072 a68 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F0B4F5F1-BE38-468A-A3BF-7A968B9D6799 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:238 1072 a68 DnldMgr * Update is not allowed to download due to regulation.
2009-05-15 08:31:24:238 1072 a68 DnldMgr *********** DnldMgr: New download job [UpdateId = {9AA56983-2F4A-433D-B7E5-75E4676928C3}.101] ***********
2009-05-15 08:31:24:238 1072 a68 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 9AA56983-2F4A-433D-B7E5-75E4676928C3 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:238 1072 a68 DnldMgr * Update is not allowed to download due to regulation.
2009-05-15 08:31:24:238 1072 a68 DnldMgr *********** DnldMgr: New download job [UpdateId = {299ECE00-BE19-40DF-B985-124C5A519D74}.101] ***********
2009-05-15 08:31:24:238 1072 a68 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 299ECE00-BE19-40DF-B985-124C5A519D74 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:238 1072 a68 DnldMgr * Update is not allowed to download due to regulation.
2009-05-15 08:31:24:238 1072 a68 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update F0B4F5F1-BE38-468A-A3BF-7A968B9D6799 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:238 1072 a68 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 9AA56983-2F4A-433D-B7E5-75E4676928C3 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:238 1072 a68 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 299ECE00-BE19-40DF-B985-124C5A519D74 is "PerUpdate" regulated and can NOT download. Sequence 9994 vs AcceptRate 100.
2009-05-15 08:31:24:426 1072 e08 Agent *********
2009-05-15 08:31:24:426 1072 1090 AU Install call completed.
2009-05-15 08:31:24:426 1072 e08 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2009-05-15 08:31:24:426 1072 1090 AU # WARNING: Install call completed, reboot required = No, error = 0x00000000
2009-05-15 08:31:24:426 1072 e08 Agent *************
2009-05-15 08:31:24:426 1072 1090 AU #########
2009-05-15 08:31:24:426 1072 1090 AU ## END ## AU: Installing updates [CallId = {4BD054EF-9C3E-4419-85EE-58DCFAFCE953}]
2009-05-15 08:31:24:426 1072 1090 AU #############
2009-05-15 08:31:24:427 1072 1090 AU Install complete for all calls, reboot NOT needed
2009-05-15 08:31:24:427 1072 1090 AU Setting AU scheduled install time to 2009-05-15 19:00:00
2009-05-15 08:31:26:053 1072 928 AU UpdateDownloadProperties: 1 download(s) are still in progress.
2009-05-15 08:31:26:053 1072 928 AU WARNING: Failed to change download properties of call, error = 0x80070057
2009-05-15 08:31:26:159 1072 928 AU Triggering Offline detection (non-interactive)
2009-05-15 08:31:26:160 1072 928 AU AU setting pending client directive to 'Install Complete Ux'
2009-05-15 08:31:26:161 1072 928 AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2009-05-15 08:31:26:248 1072 1558 AU #############
2009-05-15 08:31:26:248 1072 1558 AU ## START ## AU: Search for updates
2009-05-15 08:31:26:248 1072 1558 AU #########
2009-05-15 08:31:26:254 1072 1558 AU <<## SUBMITTED ## AU: Search for updates [CallId = {58FB854C-B601-44F3-A6FD-3F2C505E2B93}]
2009-05-15 08:31:26:254 1072 a68 Agent *************
2009-05-15 08:31:26:255 1072 a68 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-15 08:31:26:255 1072 a68 Agent *********
2009-05-15 08:31:26:255 1072 a68 Agent * Online = No; Ignore download priority = No
2009-05-15 08:31:26:255 1072 a68 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-05-15 08:31:26:255 1072 a68 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-15 08:31:26:255 1072 a68 Agent * Search Scope = {Machine}
2009-05-15 08:31:26:276 1072 1558 AU AU received handle event
2009-05-15 08:31:26:974 1072 7dc AU WARNING: Returning due to error from GetDownloadProgressUx, error = 0x8024000C
2009-05-15 08:31:26:974 1072 7dc AU WARNING: GetInteractiveInstallProgress failed, error = 0x8024000C

As for the process monitor log, I will split it into several sections because it's still too long to fit into it.
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