Here is the EXTRAS log from the OTL it woundnt load in the attachment:
OTListIt Extras logfile created on: 5/7/2009 7:49:49 AM - Run 1
OTListIt2 by OldTimer - Version 2.0.15.3 Folder = C:\Documents and Settings\Sylvia Jahn\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
254.00 Mb Total Physical Memory | 136.34 Mb Available Physical Memory | 53.68% Memory free
624.96 Mb Paging File | 392.28 Mb Available in Paging File | 62.77% Paging File free
Paging file location(s): C:\pagefile.sys 384 768 [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 74.47 Gb Total Space | 55.91 Gb Free Space | 75.08% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
Unable to calculate disk information.
Drive F: | 931.50 Gb Total Space | 622.80 Gb Free Space | 66.86% Space Free | Partition Type: NTFS
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded
Computer Name: D6F9M941
Current User Name: Sylvia Jahn
Logged in as Administrator.
Current Boot Mode: Normal
Scan Mode: Current user
Output = Minimal
File Age = 30 Days
Company Name Whitelist: On
========== File Associations ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html [@ = htmlfile] -- C:\Program Files\Internet Explorer\IEXPLORE.EXE (Microsoft Corporation)
[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.hta [@ = htafile] -- Reg Error: Key error. File not found
.html [@ = htmlfile] -- Reg Error: Key error. File not found
.url [@ = InternetShortcut] -- Reg Error: Key error. File not found
========== Security Center Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"10243:TCP" = 10243:TCP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10280:UDP" = 10280:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10281:UDP" = 10281:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10282:UDP" = 10282:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10283:UDP" = 10283:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10284:UDP" = 10284:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0
"EnableFirewall" = 0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"10243:TCP" = 10243:TCP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10280:UDP" = 10280:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10281:UDP" = 10281:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10282:UDP" = 10282:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10283:UDP" = 10283:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
"10284:UDP" = 10284:UDP:LocalSubNet:Enabled:Windows Media Player Network Sharing Service
========== Authorized Applications List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 (Microsoft Corporation)
C:\Program Files\MSN Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1 (Microsoft Corporation)
C:\Program Files\MSN Messenger\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone) (Microsoft Corporation)
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
C:\Program Files\Yahoo!\Messenger\YPager.exe:*:Disabled:Yahoo! Messenger File not found
C:\Program Files\Messenger\msmsgs.exe:*:Enabled:Windows Messenger (Microsoft Corporation)
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe:*:Enabled:Yahoo! Messenger (Yahoo! Inc.)
C:\Program Files\Yahoo!\Messenger\YServer.exe:*:Enabled:Yahoo! FT Server (Yahoo! Inc.)
C:\Program Files\ABBYY FineReader 5.0 Sprint\Sprint.exe:*:Enabled:ABBYY FineReader 5.0 Sprint (ABBYY (BIT Software))
C:\Program Files\Defender Pro\Defender Pro Anti-Virus\kav.exe:*:Enabled:Defender Pro Anti-Virus File not found
C:\Program Files\Defender Pro\Defender Pro Firewall\KAVPF.exe:*:Enabled:Defender Pro FireWall File not found
%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000 (Microsoft Corporation)
C:\Program Files\MSN Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1 (Microsoft Corporation)
C:\Program Files\MSN Messenger\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone) (Microsoft Corporation)
C:\Program Files\Grisoft\AVG7\avginet.exe:*:Enabled:avginet.exe File not found
C:\Program Files\Grisoft\AVG7\avgamsvr.exe:*:Enabled:avgamsvr.exe File not found
C:\Program Files\Grisoft\AVG7\avgcc.exe:*:Enabled:avgcc.exe File not found
C:\Program Files\Skype\Phone\Skype.exe:*:Enabled:Skype (Skype Technologies S.A.)
========== HKEY_LOCAL_MACHINE Uninstall List ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{09DA4F91-2A09-4232-AB8C-6BC740096DE3}" = Sonic Update Manager
"{11F1920A-56A2-4642-B6E0-3B31A12C9288}" = Dell Solution Center
"{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}" = Sonic DLA
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{24D753CA-6AE9-4E30-8F5F-EFC93E08BF3D}" = Skype™ 4.0
"{2637C347-9DAD-11D6-9EA2-00055D0CA761}" = Dell Media Experience
"{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{35BDEFF1-A610-4956-A00D-15453C116395}" = Internet Explorer Default Page
"{3F92ABBB-6BBF-11D5-B229-002078017FBF}" = NetWaiting
"{43DCF766-6838-4F9A-8C91-D92DA586DFA7}" = Microsoft Windows Journal Viewer
"{49672EC2-171B-47B4-8CE7-50D7806360D7}" = Windows Live Sign-in Assistant
"{54F90B55-BEB3-4F0D-8802-228822FA5921}" = WordPerfect Office 11
"{571700F0-DB9D-4B3A-B03D-35A14BB5939F}" = Windows Live Messenger
"{63569CE9-FA00-469C-AF5C-E5D4D93ACF91}" = Windows Genuine Advantage v1.3.0254.0
"{68D60342-7686-45C9-B8EB-40EF843D0460}" = Dell Networking Guide
"{6A615007-721D-4063-B226-EA41EB6604B9}" = SystemSuite 8 Professional
"{7131646D-CD3C-40F4-97B9-CD9E4E6262EF}" = Microsoft .NET Framework 2.0
"{7148F0A8-6813-11D6-A77B-00B0D0142000}" = Java 2 Runtime Environment, SE v1.4.2
"{716E0306-8318-4364-8B8F-0CC4E9376BAC}" = MSXML 4.0 SP2 Parser and SDK
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{7F142D56-3326-11D5-B229-002078017FBF}" = Modem Helper
"{89EE857B-8970-4F9F-AB58-A1C873AC72B3}" = Broadcom Management Programs
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Extreme Graphics Driver
"{90170409-6000-11D3-8CFE-0050048383C9}" = Microsoft FrontPage 2002
"{90300409-6000-11D3-8CFE-0050048383C9}" = Microsoft Office XP Media Content
"{90D55A3F-1D99-4C94-A77E-46DC14F0BF08}" = Help and Support Customization
"{91110409-6000-11D3-8CFE-0050048383C9}" = Microsoft Office XP Professional
"{9541FED0-327F-4DF0-8B96-EF57EF622F19}" = Sonic RecordNow!
"{9559F7CA-5E34-4237-A2D9-D856464AD727}" = Project64 1.6
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}" = Windows Defender Signatures
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-A91000000001}" = Adobe Reader 9.1
"{AFD070DC-12D0-408A-A425-CF3FA3713515}" = Identity Theft Protector 2.0
"{C1E5DF32-8248-4347-908C-E030EDAE4368}" = DA920EN
"{C544F99D-39EF-4E6D-95BE-4E41C1D8C4CB}" = Dr Watson for Microsoft Windows OneCare Live v1.0.0971.38
"{C6876FE6-A314-4628-B0D7-F3EE5E35C4B4}" = Windows Live Toolbar
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{D1696920-9794-4BBC-8A30-7A88763DE5A2}" = ABBYY FineReader 5.0 Sprint
"{D8E363A7-88B7-446D-B2C0-E26CE4DC8E54}" = U3Launcher
"{E646DCF0-5A68-11D5-B229-002078017FBF}" = Digital Line Detect
"{FCE65C4E-B0E8-4FBD-AD16-EDCBE6CD591F}" = HighMAT Extension to Microsoft Windows XP CD Writing Wizard
"Adobe Acrobat 4.0" = Adobe Acrobat 4.0
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"ATT-PRT22" = ATT-PRT22
"ATT-RemoteControl" = ATT-RemoteControl
"cayahooantispy" = CA Yahoo! Anti-Spy (remove only)
"CNXT_MODEM_PCI_VEN_14F1&DEV_2702" = Conexant SmartHSFi V.9x 56K DF PCI Modem
"CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1" = Conexant D850 56K V.9x DFVc Modem
"CodInstl" = Intel A/V Codecs V2.0
"Dell AIO Printer A920" = Dell AIO Printer A920
"Dell Digital Jukebox Driver" = Dell Digital Jukebox Driver
"DellSupport" = Dell Support 5.0.0 (766)
"ERUNT_is1" = ERUNT 1.1j
"Game Maker 6.1" = Game Maker 6.1
"Google Chrome" = Google Chrome
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie8" = Windows Internet Explorer 8
"InstallShield_{89EE857B-8970-4F9F-AB58-A1C873AC72B3}" = Broadcom Management Programs
"Macromedia Shockwave Player" = Macromedia Shockwave Player
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 2.0" = Microsoft .NET Framework 2.0
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"PSP Video Converter 3" = PSP Video Converter 3
"QuickTime" = QuickTime
"Shockwave" = Shockwave
"StreetPlugin" = Learn2 Player (Uninstall Only)
"Viewpoint Manager" = Viewpoint Manager (Remove Only)
"ViewpointMediaPlayer" = Viewpoint Media Player
"ViewpointSearchBar" = Viewpoint Toolbar (Remove Only)
"Windows Live Toolbar" = Windows Live Toolbar
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WMCSetup" = Windows Media Connect
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"Yahoo! Companion" = Yahoo! Toolbar
"Yahoo! Customizations" = Yahoo! Browser Services
"Yahoo! Internet Mail" = Yahoo! Internet Mail
"Yahoo! Mail AutoComplete" = Yahoo! Address AutoComplete
"Yahoo! Messenger" = Yahoo! Messenger
"Yahoo! Search Defender" = Yahoo! Search Protection
========== HKEY_CURRENT_USER Uninstall List ==========
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
========== Last 10 Event Log Errors ==========
[ Application Events ]
Error - 5/5/2009 6:05:24 PM | Computer Name = D6F9M941 | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.
Error - 5/5/2009 6:05:25 PM | Computer Name = D6F9M941 | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.
Error - 5/6/2009 4:01:27 AM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 11706
Description = Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source
could be found for product Microsoft .NET Framework 1.1. The Windows installer
cannot continue.
Error - 5/6/2009 4:01:28 AM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft .NET Framework 1.1 - Update '{8D1D0E9A-C799-4D28-9E29-0061D1E66E43}'
could not be installed. Error code 1603. Windows Installer can create logs to help
troubleshoot issues with installing software packages. Use the following link for
instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127
Error - 5/6/2009 7:18:00 AM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 11706
Description = Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source
could be found for product Microsoft .NET Framework 1.1. The Windows installer
cannot continue.
Error - 5/6/2009 7:18:01 AM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft .NET Framework 1.1 - Update '{8D1D0E9A-C799-4D28-9E29-0061D1E66E43}'
could not be installed. Error code 1603. Windows Installer can create logs to help
troubleshoot issues with installing software packages. Use the following link for
instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127
Error - 5/6/2009 1:16:32 PM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 11706
Description = Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source
could be found for product Microsoft .NET Framework 1.1. The Windows installer
cannot continue.
Error - 5/6/2009 1:16:33 PM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft .NET Framework 1.1 - Update '{8D1D0E9A-C799-4D28-9E29-0061D1E66E43}'
could not be installed. Error code 1603. Windows Installer can create logs to help
troubleshoot issues with installing software packages. Use the following link for
instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127
Error - 5/7/2009 3:08:02 AM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 11706
Description = Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source
could be found for product Microsoft .NET Framework 1.1. The Windows installer
cannot continue.
Error - 5/7/2009 3:08:02 AM | Computer Name = D6F9M941 | Source = MsiInstaller | ID = 1024
Description = Product: Microsoft .NET Framework 1.1 - Update '{8D1D0E9A-C799-4D28-9E29-0061D1E66E43}'
could not be installed. Error code 1603. Windows Installer can create logs to help
troubleshoot issues with installing software packages. Use the following link for
instructions on turning on logging support: http://go.microsoft....k/?LinkId=23127
[ System Events ]
Error - 5/6/2009 5:45:23 PM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Media Player Network Sharing Service service depends on
the Universal Plug and Play Device Host service which failed to start because of
the following error: %%1058
Error - 5/6/2009 5:46:03 PM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Media Player Network Sharing Service service depends on
the Universal Plug and Play Device Host service which failed to start because of
the following error: %%1058
Error - 5/6/2009 9:23:06 PM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Service Pack Installer update service service depends
on the Security Accounts Manager service which failed to start because of the following
error: %%1058
Error - 5/6/2009 9:23:06 PM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Media Player Network Sharing Service service depends on
the Universal Plug and Play Device Host service which failed to start because of
the following error: %%1058
Error - 5/6/2009 9:25:14 PM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Media Player Network Sharing Service service depends on
the Universal Plug and Play Device Host service which failed to start because of
the following error: %%1058
Error - 5/7/2009 3:08:03 AM | Computer Name = D6F9M941 | Source = Windows Update Agent | ID = 20
Description = Installation Failure: Windows failed to install the following update
with error 0x80070643: Security Update for Microsoft .NET Framework, Version 1.1
Service Pack 1 (KB928366).
Error - 5/7/2009 8:15:37 AM | Computer Name = D6F9M941 | Source = sr | ID = 1
Description = The System Restore filter encountered the unexpected error '0xC0000001'
while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring
the volume.
Error - 5/7/2009 8:16:35 AM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Service Pack Installer update service service depends
on the Security Accounts Manager service which failed to start because of the following
error: %%1058
Error - 5/7/2009 8:16:35 AM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Media Player Network Sharing Service service depends on
the Universal Plug and Play Device Host service which failed to start because of
the following error: %%1058
Error - 5/7/2009 8:17:38 AM | Computer Name = D6F9M941 | Source = Service Control Manager | ID = 7001
Description = The Windows Media Player Network Sharing Service service depends on
the Universal Plug and Play Device Host service which failed to start because of
the following error: %%1058
< End of report >