[coachken56]

Every time I start up my computer the C:\Program Files\Dell folder opens. How do I get it to stop doing this? I googled for an answer and looked at several things but nothing I found seemed to fit my situation. Please help!

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http://windowsxp.mvp.../dellfolder.htm
I am sure that this is your problem. Follow the steps in this article to resolve it. If you have any questions post them here.

[edge2022]

http://windowsxp.mvp.../dellfolder.htm
I am sure that this is your problem. Follow the steps in this article to resolve it. If you have any questions post them here.

[coachken56]

Thanks for your quick reply.

That was one of the solutions that I found when I googled for an answer. I followed the instructions and I couldn't find the Dell Quickset entry and the DellSupport entry was already in quotes as shown. Any other suggestions?

[Broni]

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Vista users:: Right click on SystemLook.exe, click Run As Administrator
• Copy the content of the following box into the main textfield:
  

  :reg
  HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Run
  HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Run

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

[coachken56]

Here are the results from the SystemLook scan.

SystemLook v1.0 by jpshortstuff (24.04.09)
Log created at 12:48 on 08/05/2009 by Ken & Rose (Administrator - Elevation successful)

========== reg ==========

[HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Run]
Hive unrecognized.

[HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Run]
Hive unrecognized.

-=End Of File=-

[Broni]

I'm sorry, my bad. Somehow, "spaces" got into my script.
It should read:

:reg
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

[coachken56]

No problem. Here's the results.



SystemLook v1.0 by jpshortstuff (24.04.09)
Log created at 14:28 on 08/05/2009 by Ken & Rose (Administrator - Elevation successful)

========== reg ==========

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Aim6"=""
"DellSupport"=""C:\Program Files\DellSupport\DSAgnt.exe" /startup"
"DellSupportCenter"=""C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter"
"MSMSGS"=""C:\Program Files\Messenger\msmsgs.exe" /background"
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe"


[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Ad-Watch"="C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe"
"Adobe Reader Speed Launcher"=""C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe""
"AppleSyncNotifier"="C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe"
"ATIPTA"=""C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe""
"CTDVDDET"=""C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE""
"CTHelper"="CTHELPER.EXE"
"CTSysVol"="C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r"
"DellSupportCenter"=""C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter"
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe"
"DLCDCATS"="rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCDtime.dll,_RunDLLEntry@16"
"dlcdmon.exe"=""C:\Program Files\Dell Photo AIO Printer 944\dlcdmon.exe""
"DVDLauncher"=""C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe""
"ehTray"="C:\WINDOWS\ehome\ehtray.exe"
"Gamevance"="C:\Program Files\Gamevance\gamevance32.exe a"
"GrooveMonitor"=""C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe""
"ISUSPM Startup"=""C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup"
"ISUSScheduler"=""C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start"
"iTunesHelper"=""C:\Program Files\iTunes\iTunesHelper.exe""
"mcagent_exe"=""C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey"
"MemoryCardManager"="C:\Program Files\Dell Photo AIO Printer 944\memcard.exe"
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe"
"QuickTime Task"=""C:\Program Files\QuickTime\QTTask.exe" -atboottime"
"SunJavaUpdateSched"=""C:\Program Files\Java\jre6\bin\jusched.exe""
"UpdReg"="C:\WINDOWS\UpdReg.EXE"
"Windows Defender"=""C:\Program Files\Windows Defender\MSASCui.exe" -hide"

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]


-=End Of File=-

[Broni]

I see nothing wrong here.
Dell Support Center is a real pain, and usually I recommend a total uninstall, since it's worthless, but if you want to keep it, make sure, you have the latest version: http://support.dell....mp;toggle=false

[edge2022]

Thank you Broni for carrying this on further.

"DellSupport"=""C:\Program Files\DellSupport\DSAgnt.exe" /startup"
"DellSupportCenter"=""C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter"
"DellSupportCenter"=""C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter"

Uninstall Dell Support Center as suggested by Broni earlier.

[coachken56]

That is what is kinda weird about this whole thing. I don't have Dell Support Center loaded. I uninstalled it a long time ago. I'm assuming that these are left over pieces of the previous program that were not removed in that uninstall. Just to be on the safe side, I downloaded it again today and then uninstalled it hoping that it might pick up those left over pieces but no luck. The Dell folder still opens on start up. I ran another scan (see below) and they are still there. Since I've already uninstalled Dell Support Center, would it be safe and would it solve the problem if we removed these two lines from my registry? If so, please instruct me on how to do that. Thanks.


SystemLook v1.0 by jpshortstuff (24.04.09)
Log created at 23:56 on 08/05/2009 by Ken & Rose (Administrator - Elevation successful)

========== reg ==========

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Aim6"=""
"DellSupportCenter"=""C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter"
"MSMSGS"=""C:\Program Files\Messenger\msmsgs.exe" /background"
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
"WMPNSCFG"="C:\Program Files\Windows Media Player\WMPNSCFG.exe"


[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"Ad-Watch"="C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe"
"Adobe Reader Speed Launcher"=""C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe""
"AppleSyncNotifier"="C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe"
"ATIPTA"=""C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe""
"CTDVDDET"=""C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE""
"CTHelper"="CTHELPER.EXE"
"CTSysVol"="C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r"
"DellSupportCenter"=""C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter"
"dla"="C:\WINDOWS\system32\dla\tfswctrl.exe"
"DLCDCATS"="rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCDtime.dll,_RunDLLEntry@16"
"dlcdmon.exe"=""C:\Program Files\Dell Photo AIO Printer 944\dlcdmon.exe""
"DVDLauncher"=""C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe""
"ehTray"="C:\WINDOWS\ehome\ehtray.exe"
"Gamevance"="C:\Program Files\Gamevance\gamevance32.exe a"
"GrooveMonitor"=""C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe""
"ISUSPM Startup"=""C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup"
"ISUSScheduler"=""C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start"
"iTunesHelper"=""C:\Program Files\iTunes\iTunesHelper.exe""
"mcagent_exe"=""C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey"
"MemoryCardManager"="C:\Program Files\Dell Photo AIO Printer 944\memcard.exe"
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe"
"QuickTime Task"=""C:\Program Files\QuickTime\QTTask.exe" -atboottime"
"SunJavaUpdateSched"=""C:\Program Files\Java\jre6\bin\jusched.exe""
"UpdReg"="C:\WINDOWS\UpdReg.EXE"
"Windows Defender"=""C:\Program Files\Windows Defender\MSASCui.exe" -hide"

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]


-=End Of File=-

[Broni]

1. Create new restore point.

2. Open Notepad, and paste following text into it:

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"=-
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"DellSupportCenter"=-

Save the file to your desktop as dell.reg
Double click on the file, and allow registry merge.

Restart computer.

[coachken56]

I did what you said but when I double click on the file it says: "dell.reg is not a valid Win32 application".

[Broni]

When you right click on dell.reg can you see Merge option?

[coachken56]

Yes, I can. Should I click on merge?

[Broni]

Yes.