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Can not Scan or Copy

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Hello, I have a Lexmark All in One Printer, Scanner and Copier. It will print okay when I try to scan it comes up with a black screen in the print preview and it will not copy at all I hav tried to uninstall and reinstall it and also I turn off antivirus and firewall and it still does not scan or copy it give me an error message that the AIO.exe has encountered a problem and needs to close. When I try to go though the control panel and scanners and cameras it say an unspecified error occurred and can not complete camera and scanner wizard. Any suggestions.
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