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Can not delete a file in order to download kaspersky


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#1
mb_mk

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I have bought Kaspersky online and am trying to download. It keeps getting stopped telling me I must uninstall Spybot. Even though I have uninstalled, there remains one file that I can not get rid of. It is SDHelp.dll. Kaspersky can't get rid of it and neither can I. Can you help please?
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#2
mb_mk

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Sorry, it's SDHelper.dll

Thanks
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#3
Broni

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    Kraków my love :)

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Try Safe Mode.
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#4
Makis

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mb_mk tell me the error which it says you.(Maybe you must delete from registry 2.Run"regedit" and check it)
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#5
mb_mk

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The error is: "Cannot delete SDHelper.dll: Access is denied. Make sure the disk is not full or write-protected and that the file is not currently in use."

I am very limited in my knowledge of computers so please consider me a real beginner.

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#6
Broni

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Restart computer, and keep tapping F8 key until menu like this appears:

Posted Image

Select Safe Mode, and try to delete the file from there.
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#7
mb_mk

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You are awesome Broni! I did exactly what you said and it worked perfectly. I have now downloaded Kaspersky and am getting ready to run my first full scan. Thank you SO much!!

MB
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#8
Broni

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    Kraków my love :)

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You're very welcome :)
I'm glad, it worked.

For the future reference, you may want to...

Download, and install Unlocker: http://ccollomb.free.fr/unlocker/
Restart computer.
It'll install under right click menu.

Open Windows Explorer.
Navigate to stubborn file.

Right click on stubborn file. Click Unlocker
Select Delete from drop-down menu:

Posted Image

Click OK.
stubborn file will refuse to be deleted, but Unlocker will give you an option to delete on reboot:

Posted Image

Click Yes.
Restart computer.
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