[rshaffer61]

I'm here allot so I will monitor this topic

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I haven't had the computer on for very long, but the OE is still playing up, it does open up after about two or three attempts, but it is still not performing properly.

[Ironside]

I haven't had the computer on for very long, but the OE is still playing up, it does open up after about two or three attempts, but it is still not performing properly.

[Ironside]

Well I have got serious problems now. I decided to uninstall McCfee and replace it with Avast. I rebooted my computer after installation but chose not to have it scan the whole computer because it would take for ever, so I pressed escape. After about three minutes, the computer restarted by itself. So I thought maybe it had something to do with the new installed software. It did it again. And then again about this time with the blue screen that most of us will be familiar with at some stage. "The computer has shut down to stop damage to your PC" something along those lines. I am able to boot up in safe mode without shutting down but there is obviously a problem. Since it started happening directly after I uninstalled mcafee and installed Avest, I suspect the problem lies here somewhere. So I can't even use the computer now

It is now a desperate saturation because I need that particular computer to do all my work.

Edited by Ironside, 11 May 2009 - 07:02 AM.

[rshaffer61]

If you are getting BSOD then lets see what is causing it.

Start your system and at the Second post screen tap on F8 to get to the Boot Menu
Scroll down to the line that says "Auto Start On Error" and highlight it.
Click Enter to disable it
The system should reboot and if not then do so.
When the BSOD shows it will stop so that you can reply with the full error message

[rshaffer61]

I think the Avast and the BSOD are just coincidental and not related also.

Let's check your memory and make sure there is no issue with it.Donwload memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.


Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options

[Ironside]

When I start the computer a blue screen comes up esc, F1, F10. F8 doesn't seem to bring up any thing that resembles your instructions.

Eagerly awaiting your reply

[rshaffer61]

What are the options for each of the keys?

[Ironside]

ESC=BOOT MENU F1=SETUP F10=SYSTEM RECOVERY

[rshaffer61]

Have you tried any of them and if so what were the results?
If not then start with ESC as that is the BOOT command
Please let me know what the results are and any error messages you may receive.

[Ironside]

Okay, after pressing escape I have a black screen. There are five clickable links.

Safe mode
safe mode with networking
safe mode with command prompt
last known good configurations (your most recent setting that worked)
start Windows normally

[rshaffer61]

last known good configurations (your most recent setting that worked)

[Ironside]

Okay, the computer booted up properly this time, obviously there's something wrong somewhere. I notice that before, one of the icons momentarily appeared next to the clock on the bottom righthand corner and then disappeared, just like it was trying to load everything that was being stopped by something.

[rshaffer61]

The bootup menu will appear anytime the system is shutdown wrong or unexpectedly

Now let's check some things before we continue to make sure if we are dealing with hardware or a software issue. Please follow my suggestions from post 20 and let me know the results when it is done.

[Ironside]

It has started doing it again even now. About one or two minutes after starting the computer is suddenly reboots and starts again. It is now going through a scan. I'm going to have to go out for about an hour shortly, so if you don't hear back from me, you'll know why. But I will be around later. So just post any replies as normal.

[rshaffer61]

Ok it's rebooting on it's own that could mean a PSU, Motherboard, CPU, CPU Fan or Memory problem.