Ok let's move on to something else. Please do the following:
Please Go to
and the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation
marks or Red X's
In your next reply please include those results
If nothing shows up then because it worked and then just vanished:
I suggest you go to the Malware Forum
and run all the steps located in the START HERE
. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the requested logs in THAT
forum. If you are unable to run and/or post the required logs, then post that in your initial post in the topic you create in that forum.
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS
thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here