Ok let's move on to something else. Please do the following:
Please Go to
1:
STARTand the click on
RUN 2: Type in
devmgmt.msc 3: Click
Enter 4. Look for any entries with
Yellow Exclamation marks or
Red X'sIn your next reply please include those results
If nothing shows up then because it worked and then just vanished:
I suggest you go to the
Malware Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the requested logs in
THAT forum. If you are unable to run and/or post the required logs, then post that in your initial post in the topic you create in that forum.
If you are still having problems after being given a clean bill of health from the malware expert, then please return to
THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here