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Can't connect to internet


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#16
edge2022

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Go here: http://www.geekstogo...uide-t2852.html
Follow that guide, and post the required logs in the Malware Forum.
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#17
jones082

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Okay. Thanks for trying to help.
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#18
edge2022

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Did you post in the Malware Forum?
We will just make sure that malware isn't causing this problem.

If you have problems after receiving a clean bill of health from the malware techs, then post back here.
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#19
jones082

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Yes, thanks, I followed the directions and posted my logs.
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#20
edge2022

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Ok then. Wait for a response to your post. :)
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#21
jones082

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Ok, Essexboy said that there didn't appear to be Malware so he sent me back here.

One thing I have discovered. When I have lost conncetion, or when it has slowed down to a standstill, I can go to TCP/IP properties, select "alternate configuration", and put in previous numbers which have worked in the past.

That, in itself, doesn't connect me; but for some reason, THEN when I hit "Repair this connection," it is able to assign me a new ip address and connect me.
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#22
edge2022

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Start -> Run -> cmd
Type in these commands. Then open up C:\results.txt, and post it's contents.
route print >> C:\results.txt
ping 127.0.0.1 >> C:\results.txt
ping google.com >> C:\results.txt
ping 209.85.171.100 >> C:\results.txt

Do this when you have not yet put in the alternate configuration or repaired your connection.
(The instructions are from Dan.)
Then try setting a static IP.
Click Start, select Run, type ncpa.cpl and press OK
In the new window, right-click on your Wireless Network Connection and select Properties.
Select Internet Protocol Version (TCP/IP) and then press the Properties button.
Select the option Use the following IP Address: and then enter in the following details:
IP Address: 192.168.1.110
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Select Use the following DNS Servers and enter in two DNS Servers.
Preferred DNS Server: 68.94.156.1
Alternate DNS Server: 68.94.157.1
Press OK.
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#23
jones082

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I am connected and stable for now with my alternate connection. Should I change the "Alternate configuration" radio button back to "Automatic Private Ip Address" and then wait until I cannot connect, to follow the above instructions?
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#24
edge2022

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Try the instructions right now, when your connection is stable. Just want to make sure that it is connecting without any issues.

So now when you reboot, you have to go through this process to revive your weak or lost connection?
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#25
jones082

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I lost connection and the static IP did not work, so I ran this one first:



Windows IP Configuration



Host Name . . . . . . . . . . . . : your-xktpas8d47

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : ph.cox.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : ph.cox.net

Description . . . . . . . . . . . : VIA Rhine III Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-0C-76-A5-F4-0E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 68.2.174.141

Subnet Mask . . . . . . . . . . . : 255.255.248.0

Default Gateway . . . . . . . . . : 68.2.168.1

DHCP Server . . . . . . . . . . . : 172.19.73.22

DNS Servers . . . . . . . . . . . : 68.105.28.12

68.105.29.12

68.105.28.11

Lease Obtained. . . . . . . . . . : Thursday, May 21, 2009 5:06:04 AM

Lease Expires . . . . . . . . . . : Friday, May 22, 2009 5:06:04 AM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0c 76 a5 f4 0e ...... VIA Rhine III Fast Ethernet Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 72.208.45.1 72.208.45.50 30
72.208.45.0 255.255.255.0 72.208.45.50 72.208.45.50 30
72.208.45.50 255.255.255.255 127.0.0.1 127.0.0.1 30
72.255.255.255 255.255.255.255 72.208.45.50 72.208.45.50 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 72.208.45.50 72.208.45.50 30
255.255.255.255 255.255.255.255 72.208.45.50 72.208.45.50 1
Default Gateway: 72.208.45.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms




Ping request could not find host google.com. Please check the name and try again.



Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),




I shut the computer down overnight, turned it on today, and was able to connect, then crashed three times.

I tried Winsocketxpfix, and that got me back on.
Then, I ran this:

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0c 76 a5 f4 0e ...... VIA Rhine III Fast Ethernet Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 72.201.16.1 72.201.16.104 30
72.201.16.0 255.255.252.0 72.201.16.104 72.201.16.104 30
72.201.16.104 255.255.255.255 127.0.0.1 127.0.0.1 30
72.255.255.255 255.255.255.255 72.201.16.104 72.201.16.104 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 72.201.16.104 72.201.16.104 30
255.255.255.255 255.255.255.255 72.201.16.104 72.201.16.104 1
Default Gateway: 72.201.16.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [209.85.171.100] with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=70ms TTL=244

Reply from 209.85.171.100: bytes=32 time=70ms TTL=245

Reply from 209.85.171.100: bytes=32 time=70ms TTL=244

Reply from 209.85.171.100: bytes=32 time=69ms TTL=245



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 69ms, Maximum = 70ms, Average = 69ms



Pinging 209.85.171.100 with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=70ms TTL=245

Reply from 209.85.171.100: bytes=32 time=69ms TTL=244

Reply from 209.85.171.100: bytes=32 time=70ms TTL=245

Reply from 209.85.171.100: bytes=32 time=73ms TTL=244



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 69ms, Maximum = 73ms, Average = 70ms

Now that I got this posted, I'll try to set a static IP, and add the result.
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#26
edge2022

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Ok. The 2nd set of into, after you ran WinsockFix looks good.
Post it with the static IP.

What problems are you having with your connection now?
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#27
jones082

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Continuous crashing. Was unable to connect the whole day.

Also, Not able to connect with the static ip you gave me.

Winsockfix hasn't worked. I was able to connect by manually putting in the settings that previously worked.

But even when I manage to connect, it still only lasts a few hours.

And the crashing is getting worse. I keep getting the blue screen and system dumps and freezing.
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#28
edge2022

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Continuous crashing. Was unable to connect the whole day.

These appear to be related.
Go to the directory C:\Windows\Minidump
Make sure that hidden files are visible.
Then zip up the recent files in that folder (made within a week) and attach the .zip archive to your next post.
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#29
jones082

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The folder is empty. Unfortunately, in trying to keep up and running, I ran CCleaner, ATF Cleaner, Defrag, etc., and I guess that empties the dumps?? I can post again after I crash.
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#30
edge2022

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http://www.cakewalk....er/minidump.asp
http://www.lazybit.c...ing_tips?blog=2
Follow the instructions, and recreate your BSOD, and post.
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