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Can't connect to internet


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#31
jones082

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Haven't gotten BSOD yet...just freezing up. I got one serious error dump and I zipped and attached.
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#32
edge2022

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Can you post your computer's make and model, and an Everest Report. Click on "Everest Instructions" in my sig, and follow the directions.
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#33
jones082

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Got BSOD--message IRQL NOT LESS OR EQUAL

Operating System Microsoft® Windows XP Professional
Manufacturer MEDIONPC
Model MS-6747
Serial Number
Asset Tag
Number Of Processors 1
Processor Description Intel® Pentium® 4 CPU 3.00GHz
Total Memory 512MB
Total Hard Drive 149GB
Display MD7317TC, 17.1" (34cm x 27cm)
BIOS Version IntelR - 42302e31 Phoenix - AwardBIOS v6.00PG Phoenix-Award BIOS v6.00PG
User Operating System Microsoft® Windows XP Professional
Manufacturer MEDIONPC
Model MS-6747
Serial Number
Asset Tag
Number Of Processors 1
Processor Description Intel® Pentium® 4 CPU 3.00GHz
Total Memory 512MB
Total Hard Drive 149GB
Display MD7317TC, 17.1" (34cm x 27cm)
BIOS Version IntelR - 42302e31 Phoenix - AwardBIOS v6.00PG Phoenix-Award BIOS v6.00PG

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer YOUR-XKTPAS8D47
Generator Bill
Operating System Microsoft Windows XP Media Center Edition 5.1.2600 (WinXP Retail)
Date 2009-06-05
Time 08:44


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Media Center Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name YOUR-XKTPAS8D47
User Name Bill

Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name MSI MS-6747 (Medion OEM)
Motherboard Chipset Intel Springdale i865PE
System Memory 512 MB (PC2700 DDR SDRAM)
BIOS Type Award (11/25/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5200 (128 MB)
3D Accelerator nVIDIA GeForce FX 5200
Monitor Medion 17 inch TC/TF [17" LCD] (ACF403002147)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive Medion Flash XL CF USB Device
Disk Drive Medion Flash XL MS USB Device
Disk Drive Medion Flash XL MMC/SD USB Device
Disk Drive Medion Flash XL SM USB Device
Disk Drive ST3160021A (160 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive PIONEER DVD RW DVR-107D (DVD+RW:8x/4x, DVD-RW:8x/4x, DVD-ROM:12x, CD:24x/24x/40x DVD+RW/DVD-RW)
Optical Drive SONY DVD-ROM DDU1612 (16x/40x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 147824 MB (86086 MB free)
D: (FAT32) 4791 MB (1169 MB free)
Total Size 149.0 GB (85.2 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter VIA Rhine III Fast Ethernet Adapter (68.2.172.109)
Modem Creatix V.9X DSP Data Fax Modem #2

Peripherals:
Printer Canon iP1700
Printer Fax
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
Printer PDFConverter
Printer V3 CallCenter Printer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device American Power Conversion USB UPS
USB Device USB Mass Storage Device
USB Device USB Printing Support
USB Device Winbond USB Smart Card Controller
Battery APC Battery BackUP


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type Winbond W83627THF (ISA 290h)
Motherboard Name MSI MS-6747

Temperatures:
Motherboard 26 C (79 F)
CPU 43 C (109 F)
Seagate ST3160021A 45 C (113 F)

Cooling Fans:
CPU 1985 RPM

Voltage Values:
CPU Core 1.48 V
+3.3 V 3.33 V
+5 V 5.11 V
+12 V 11.80 V
+5 V Standby 5.03 V
VBAT Battery 3.30 V
Debug Info F AA FF FF
Debug Info T 43 127 26
Debug Info V A7 CF C2 BC 29 91 38 (01)
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#34
edge2022

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Since you mention a IRQL error, can you also attach the minidump that was created.
Update your video driver:
http://www.nvidia.co...75.19_whql.html
When you are installing your driver, please disable anti-virus real time protection. This can interfere with the driver configuring itself properly. After installed, re activate your protection.
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#35
jones082

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okay, done
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#36
edge2022

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Tell me if any more BSODs come up. I will analyze your minidumps.
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#37
edge2022

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Check your RAM. Click on "Memtest Instructions" in my sig, and follow the directions.
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#38
jones082

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After updating driver, got bsod and crashed. But no error message. Attached new dump.
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#39
edge2022

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Don't know what to say to that dump.
The faulting image is nvcap.sys which belongs to NVIDIA
http://www.file.net/.../nvcap.sys.html

Keep watching your computer for more BSODs. Run Memtest.
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#40
jones082

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Ran memtest several times...passed with no errors. I'm looking into the nvcap link you posted.
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#41
edge2022

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Tell me if anymore BSODs come up, and if so, attach it's memory dump.

Right now we are focusing on the IRQL error. Look at this: http://support.microsoft.com/kb/818501

Is this a laptop or desktop?
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#42
jones082

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I'm on a desktop.

No BSOD lately...just very tricky to connect to internet.


Update your video driver:
http://www.nvidia.co...75.19_whql.html


Remember I could not do this, I tried to update driver and I crashed bad. I think this all may be the nvidia driver. Is there a way to delete the old driver, still connect to internet, and install new driver?

When I go to Device manager, then my Device Driver details, there are three files under the Rhine III ethernet adapter. Should I try to get rid of two?
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#43
edge2022

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Can you post a screenshot of your device manager with the video adapters and network adapters categories expanded.
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#44
jones082

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I can't even connect anymore at all. I have limited access to a laptop.
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#45
edge2022

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Go into Device Manager, and expand Video Controllers. Then right click your NVIDIA card, and choose Properties. Go into the Driver tab, and click on Uninstall Driver.

Once that is done, try connecting to the internet, and tell me if any BSODs come up.
What exactly is the problem you get when you try connecting?
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