Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can't connect to internet


  • Please log in to reply

#46
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
I'll try that when I get home.

In the meantime, the problem has been the same from the very begining.

The subnet, gateway and DNS are blank. The ip address cannot be repaired or renewed. There seems to be a problem assigning an ip address.

Now it won't even accept the static ip address or any of the manual numbers I was entering.
  • 0

Advertisements


#47
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts
Once we get the BSOD problem under control, I'll have a networking expert look at this.
  • 0

#48
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
No crashing, no BSOD.

Also absolutely no internet connection.
  • 0

#49
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts
Your BSOD problem appears to be resolved. Since I'm not good with networking problems, I'll ask someone else to step in here.
  • 0

#50
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
Thank you. I'll be waiting for some help.
  • 0

#51
Dan

Dan

    Trusted Tech

  • Retired Staff
  • 1,771 posts
Hey jones082,

What type of network setup do you have? What's the make and model of your network card, router (if applicable) and modem?

Let's do a little info gathering first; you may have already done some of these steps -- please do them again.

Step 1 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

Step 3 - Event Log/Viewer errors/warnings:
  • Click Start, select Run, type eventvwr and press OK
  • In the new window, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning (denoted by a red 'x' or a yellow '!', respectively), and then copy/pasting the information from within.
    *Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings.
Finally, run the NETSH DIAG GUI utility and post any issues it detects.
  • Goto Start, Run, type: NETSH DIAG GUI - press 'OK'. A Command Prompt window will open temporarily; don't touch it, it will disappear in a moment.
  • A Microsoft Help and Support window will then open; select the option Scan your system.
  • Wait for the scan to finish and then scroll down to the heading Modems and Network Adapters. Look at Network Adapters (don't expand it yet). Beside your connection information, you should see a green PASSED; if you do not (if you see a red 'FAILED') then expand Network Adapters, scroll down the list until you see the heading with the 'FAILED', expand that option and copy and paste the results here. *NOTE: In the NETSH DIAG GUI, you should be looking for any red 'FAILED', however the key one is Network Adapters for you. If you see any other red FAILED, expand the component and copy the results.
Thanks,
- Dan
  • 0

#52
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
Thanks Dan, computer started crashing again, absolutely no internet connectivity. It will take me a little while to try your steps, but I'm not ready to give up. I'll post again when I'm able to.
  • 0

#53
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts

computer started crashing again

Attach 5 most recent dump files.
I thought this was under control. :)
  • 0

#54
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
Edge, I thought so too. I'll post when I can. I have to copy to disc and do it at work.

Dan, I copied the info below. The NETSH DIAG passed.



Windows IP Configuration



Host Name . . . . . . . . . . . . : your-xktpas8d47

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : VIA Rhine III Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-0C-76-A5-F4-0E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.4.10

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0c 76 a5 f4 0e ...... VIA Rhine III Fast Ethernet Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.4.10 169.254.4.10 20
169.254.4.10 255.255.255.255 127.0.0.1 127.0.0.1 20
169.254.255.255 255.255.255.255 169.254.4.10 169.254.4.10 20
224.0.0.0 240.0.0.0 169.254.4.10 169.254.4.10 20
255.255.255.255 255.255.255.255 169.254.4.10 169.254.4.10 1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.



Pinging 209.85.171.100 with 32 bytes of data:



Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 6/16/2009
Time: 11:39:56 AM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-XKTPAS8D47
Description:
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service ALG with arguments "" in order to run the server:
{D6015EC3-FA16-4813-9CA1-DA204574F5DA}

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 30013
Date: 6/16/2009
Time: 11:39:56 AM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
The DHCP allocator has disabled itself on IP address 169.254.4.10, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, please change the scope to include the IP address, or change the IP address to fall within the scope.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 31012
Date: 6/16/2009
Time: 11:40:02 AM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
The DNS proxy agent encountered an error while obtaining the local list of name-resolution servers. Some DNS or WINS servers may be inaccessible to clients on the local network. The data is the error code.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
Data:
0000: e8 00 00 00 č...

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 6/16/2009
Time: 3:54:41 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 6/16/2009
Time: 3:54:41 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 6/16/2009
Time: 3:54:41 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 6/16/2009
Time: 3:54:43 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
The Winbond Generic USB Controller service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 6/16/2009
Time: 3:54:49 PM
User: NT AUTHORITY\SYSTEM
Computer: YOUR-XKTPAS8D47
Description:
DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service upnphost with arguments "" in order to run the server:
{204810B9-73B2-11D4-BF42-00B0D0118B56}

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 6/16/2009
Time: 4:09:41 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.


Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 6/16/2009
Time: 4:09:41 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 30 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 6/16/2009
Time: 5:38:48 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 6/16/2009
Time: 5:49:55 PM
User: N/A
Computer: YOUR-XKTPAS8D47
Description:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
  • 0

#55
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts
All right. Send the dump files whenever you can. :)
  • 0

Advertisements


#56
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
Here you go.
  • 0

#57
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts
Go into device manager, and expand video adapters. Tell me what is listed under there.
Can you do a memory test; click on Memtest Instructions in my sig, and follow the directions. Tell me the results.

This is a laptop or desktop?
  • 0

#58
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
There is no video adapter, under "display adapter" I have NVIDIA Geforce FX 5200. There is also a category for "sound, video, and game controllers" with a whole bunch of files under that- do you want me to list those?

This is a desktop.

Memtest is fine.
  • 0

#59
edge2022

edge2022

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,117 posts

There is also a category for "sound, video, and game controllers" with a whole bunch of files under that- do you want me to list those?

Yes... list them now.

Go here: http://www.nvidia.co...75.19_whql.html and download the driver.
Then when installing it make sure that you:
1. When downloading the driver don't use any download accelerators.
2. When installing the driver disable any real-time malware protection as this can interfere with the driver auto configuring itself.

Any more BSODs?
  • 0

#60
jones082

jones082

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 253 posts
OK, I downloaded the driver. Still not connecting to internet. No BSOD today, but a couple yesterday.


Here are the files under sound, video, and game controllers:
Audio codex
C-Media AS97 Audio device
Hauppauge WinTV-PVR PCI II (encoder-16)
Legacy Audio drivers
Legacy video capture devices
Media control devices
MPU-401 capatable midi space device
nVidia WDM A/V crossbar
nVidia WDM video capture (universal)
Standard game port
Video codex
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP