Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

external hard drive


  • Please log in to reply

#1
s.charlton1

s.charlton1

    Member

  • Member
  • PipPip
  • 17 posts
When i connect the usb connector of my external hard drive i get a blue stop screen with the following message:

stop: 0x00000050 (0xE3853030, 0x00000000, 0xBFF7F335, 0x000000001)
ADDRESS BFF7F335 base at BFF6F000, DATE STAMP 3edd1027-PQV2I.sys
Beginning dump of physical memory
Physical memory dump complete. Contact your system administrator or technical support group.

This happens when I boot with it connected as well as connecting the usb when it has already booted up.

I can't find away to access the external hard drive at all. Have tried going into device manager and scan for hardware changes still no change.

Works in other machines

Can anyone help please


Thanks
  • 0

Advertisements


#2
Samm

Samm

    Trusted Tech

  • Member
  • PipPipPipPipPipPip
  • 3,476 posts
What OS are you running & which service packs?
Do other USB devices work OK on that system?
  • 0

#3
Samm

Samm

    Trusted Tech

  • Member
  • PipPipPipPipPipPip
  • 3,476 posts
Forgot to ask, are you running Symantec Protector software?
Also, what make is the USB drive caddy?

Edited by Samm, 11 May 2005 - 12:46 PM.

  • 0

#4
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
Hi Samm

the op system is 2000 pro
service pack 4
not running symantec protector software
all other USB devices work
all i can find on the caddy is "external subsystem"

thanks
  • 0

#5
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
have just run system mechanic and have had access to the ext drive ,but when I rebooted the same problem was back again.
  • 0

#6
Samm

Samm

    Trusted Tech

  • Member
  • PipPipPipPipPipPip
  • 3,476 posts
Are you running any Symantec, Norton or Powerquest software?

Also can you tell me :
have installed any drivers for the USB drive yet?
what USB version (ie v1.1 or v2) does your system have?
what chipset (Intel, Via etc) is the motherboard? (check in device manager for this if you don't already know)
  • 0

#7
Hemal

Hemal

    Founding Fart

  • Technician
  • 1,470 posts
in the device manager make sure there are no question marks as well
  • 0

#8
Hemal

Hemal

    Founding Fart

  • Technician
  • 1,470 posts
in the device manager make sure there are no question marks as well
  • 0

#9
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
am running partition magic 8:0 but not on ext drive
no other drivers installed for USB apart from those from 2000 pro
via chipset

thanks
  • 0

#10
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
have a question mark on other devices - unknown device
  • 0

Advertisements


#11
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
sorry forgot to add using usb 2
  • 0

#12
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
have just tried
device manager- right click universal seriel bus controllers - click check for hardware changes

ext drive came back on
but on reboot back to same problem
  • 0

#13
Samm

Samm

    Trusted Tech

  • Member
  • PipPipPipPipPipPip
  • 3,476 posts
If you remove the USB drive & boot up, does the 'unknown device' disappear from device manager?
  • 0

#14
Supergeek.dcse

Supergeek.dcse

    Member

  • Member
  • PipPip
  • 53 posts
is the drive useing the power from the port or it s own power pack
  • 0

#15
s.charlton1

s.charlton1

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
unknown device there all the time
drive is connected by its own power pack
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP